I'm in shock at this sudden new system. I'm a Top Rated Seller in translation, with lots of returning clients, 5* reviews across the board -- and suddenly, my 5* rating has fallen to a 0.2 rating. How is that even mathematically possible?
Like everyone else here, I've put a lot of hard work into my seller profile, and value my clients. I go above and beyond, despite having a few hard-to-please customers over the years (as we all have, it's part of the business!) How are we to address private feedback when we don't know what we've done wrong? And how can we get more clients to improve our rating when we've been given bad ratings by this new system? It boggles the mind, there's no rhyme nor reason to any of this.
Fiverr, I implore you, please listen to the hard-working sellers that form the foundation of your platform.
Good luck to everyone on this forum, I'm so saddened to read of all the stress everyone is going through because of this new system.