charlsmcfarlane

I guess the way they prioritise the process is, but then I suppose it’s no different to the way one can pay to skip the queue at a theme park. Or, another more relevant parallel would be how a buyer can pay for fast delivery on Fiverr, which jumps them to the top (or nearer the top) of a seller’s list. I don’t think the actual evaluation is any different though.

I think automating it would only make any sense if they were to have a lot more visible metrics to maintain and those metrics were very stringent. For example, taking all the 90% thresholds and making them 95+. I think it would also require adding more visible metrics to achieve, like monthly earnings quotas, profile completeness, average response time etc. (These are just examples, not really thoroughly thought-out suggestions) Anyway, that’s the only way I can see any automated process making any sense. If you are interested in getting TRS and your other stats are on-track, it might be worth checking out Seller Plus. I have been eligible for TRS for years and then subscribed to SP a couple weeks ago. On my first evaluation date after subscribing to SP I got promoted (today 🥳), so they’re not joking when they say it includes priority TRS vetting. I’m pretty sure it doesn’t make it easier to get through the vetting process. I think it just puts you to the top of the queue.

I have done this once before, where I accidentally pressed the wrong button and accepted a cancellation request when I had actually delivered the order as described. I contacted fiverr support and they actually provided me with some compensation. Don’t take my word for it that they’ll do it for you but they did for me.

Please add an optional field to the brief feature for location. I’ve had several briefs come through since the feature was introduced where the potential buyer is looking for on site services. I live in London and received a brief for shooting a video in Sydney. Obviously looking at this is a waste of my time and anyone else’s that received the same notification. Weirdly, the person that made the request is my cousin who moved there a decade ago. Small world! Anyway, it would be also very useful to have an option to reject a brief based on specific geographical requirements from the buyer. I know this isn’t the biggest issue as I can just reject any briefs that come through like this, but I would estimate that maybe 20 to 25% of the briefs I reject are done so on the basis of location. If this kind of thing is happening, across-the-board, then that’s a significant thing for Fiverr to address Thanks

I commit some time to doing the things that I wish I had more time to do. For example, I’ll update my gig videos and descriptions, check out my analytics or work on some side projects

I wondered this myself but the client wants me to upload to their storage, so as soon as I upload something, I lose control of it. The buyer could download it and delete it and then say I never sent it 🤷. fiverr support would never know because the link will still be the same. This also bypasses the step where Fiverr watermarks the videos until the buyer accepts the delivery.

I have found that editing my gigs is often helpful, even if I’m only making small changes. One thing I have done in the past though, is to copy and paste the old info into a note. For example, if I am changing my description, I will keep a copy of the old description in my notes, so I can restore it if I notice that the change results in a significant downturn in impressions, clicks or orders.

A buyer has been asking me to deliver their video files directly to a Google drive folder rather than upload them through the delivery process. I’m worried about doing this and have been quite resistant, as I think it’s important that there is a record within the Fiverr system of what I have delivered. I was looking through the Fiverr terms of service to see whether or not they would back my decision to decline to deliver the files in this way, but I can’t find anything that explicitly says that I can’t deliver the files using a cloud storage solution. If anything, the terms of service seem to indicate that it is ok, because they say that the delivery must be either the delivery itself or proof of delivery, which would seem to imply that it could be delivered elsewhere and then ‘proven’ within the delivery process in Fiverr. What does everyone think?

Me neither. I’d leave a review for every order if I could. I think the process of hiding the other party’s review until you have submitted yours makes a lot of sense but I don’t understand why only a buyer can initiate the review process. I think that letting the seller initiate the process would encourage more buyers to leave reviews themselves. It would serve as an extra reminder to leave a review and some buyers might do it so they can see the seller’s review. I wondered this myself but I hope it’s not this. If that is the reason then the system is making it easy for low quality buyers to fly under the radar and continue with a perfect rating, even if they’re undeserving of it.

I treat a “revision” as a round of revisions. I offer one revision (so one round) for most of my gigs, so when a client requests a small change, I’ll ask them to let me know about anything else that they want changed before I start working on their revision, as further requests will be chargeable. I don’t do this because I want them to give me more work – I do it as a way to reinforce the idea that they will have to pay for any further revisions. I’ve also found it important to consider whether the request falls within the original brief. What I mean is, sometimes a buyer asks for something and a seller might misinterpret their request a little, so what’s delivered isn’t exactly what was expected. In this case, I’d cover small corrections within a revision, because it’s just a slight misalignment. After all, no seller can truly say they perfectly understand every buyer’s expectations, every single time 😅 But, if it’s a case that the buyer is asking for something that just wasn’t in the brief at all, I wouldn’t cover it in a revision. I’d instead send them an offer for the extra work they are requesting. I also wouldn’t cover a complete rebuild as a revision, as that’s effectively doing the work again. You can offer a rebuild within your revisions but it’s important to price them accordingly, if you plan to do that. I always say to clients “your order includes a revision, so we can make small tweaks to the delivery, if needed”. Defining “small tweaks” is a little ambiguous by design, as it allows me some wiggle room to consider what revision requests are reasonable. On occasions when something I’ve delivered is broken, such as a glitch within a video export that I just didn’t notice, I’ll always cover that as a free revision and not count it towards the order’s included revisions. These strategies have worked well for me. Hope this helps.

I often find that the more orders I deliver quickly, the more messages I start to receive from prospects. I'm assuming the algorithm is recommending my gigs more either because it sees I'm delivering fast, which is obviously a good thing, or it's seeing that I'm about to be more free to take on new orders (or a mixture of the both). I notice it especially when I put more hours in than normal to clear my backlog so I can go on holiday for a week, for example. I then find that I get double my usual number of potential buyers contacting me while I'm on holiday. The same thin has happened the last two times I went on holiday. I don't know if I'm imagining this. Has anyone else noticed this kind of response to clearing out a lot of orders in quick succession?

From my experience it seems to be highly dependent on the category. I had very few of these for the first couple of years and then I created a new gig in a slightly different category and was then inundated with them.

I think it’s great how considerate you are being of your clients’ needs. Personally, I’d just block them once the order is complete. That way, they’ve had ample chance to raise any issues. If they discover any real problems beyond that, they could always contact support. It’s always nice to have more features and options at one’s disposal but I don’t think I’d ever use this myself.

I’m sure there are many reasons sellers appreciate the request to order feature but I’d imagine one of them is to gauge whether the buyer is someone they want to work with before the order starts. As such, it would be helpful if there was a way of enabling a bypass to the request to order feature. For example, if I have a buyer I’ve worked with many times that provides clear briefs and is a just generally a joy to work with, I don’t need to vet them before they place an order. There are a lot of ways this could be bypassed. The seller could have a trusted list of buyers or perhaps there could be an option that allows repeat buyers to bypass the request to order feature. It could also be done the other way around. For example, alongside the “block” button, a seller could have the option to make it so that buyer specifically can’t place an order and must message first.

I tried the seller plus keyword analytics and made some changes to my gigs. To do this I had to research using the analytics while editing my gigs separately in tabs. I’d suggest that it should be easier to apply the learning to the seller’s gigs. For example, when looking through the keywords that are performing well in a certain sub-category, there could be an option to add a keyword from the list straight to one’s gig(s). These data could also be used to intelligently suggest keywords when editing a gig. Sellers could even specify what kind of suggested keywords they want. For example, they could request suggested keywords optimised for high conversion or higher paid opportunities. This is all data that’s in the seller plus analytics but there’s no elegant way to turn the data into action.

I signed up to Seller Plus to give it a try. Having optimised my keywords and selected some reviews to feature, I can see some value, but my first impression is it’s not worth $40 a month to me. In principle, I like the request to order feature too, but 99% of my clients message me before ordering anyway, so I don’t really need it. I have to wait most of my first month before my intro call with the CS rep, so I thought I’d ask the community: What feature has been most game-changing for you and why?

An unexpected and welcome surprise today! Well worth spending the time to create the video. I was thinking this might be a good opportunity to try Seller Plus. Does anyone have any suggestions as to which plan I should try?

I'm sorry to say that, from my experience, it's just as useless as it was before.

Please consolidate the order chat and timeline features into one feed in the app, the same way it is displayed on fiverr.com The way things are now, I need to switch between the timeline and chat tabs to refer to revision notes when writing a message. If these two screens were combined, I’d be able to see the revision request and notes immediately above my reply as I compose it.

I recently had my browser crash many times when trying to upload several files that were a few hundred MB for a delivery. This meant that several of the clips that had correctly uploaded, needed to be uploaded again. This happened many times and the only way I could get it working was to compress the delivery files to make them go without crashing the Fiverr.com site. I assume that this was happening because Fiverr was having to hold the files in its memory or a buffer of some kind, ready to submit the delivery. It seemed to overload the page and I had to keep starting again. Anyway, it would be great to have something like a delivery outbox, in the order page, where one can upload the delivery files they they get finished, and then Fiverr can save them until the delivery is ready to be sent. This would effectively be like having a decent delivery draft system. Thanks

When creating certain gigs you can define what software you use, which is good to do for search results. However, there are times when I offer the same service for multiple software packages. I’d love to be able to select multiple software options. If I could do this I could consolidate several different gigs into one single gig. For example, when looking at the attached screenshot, I offer this service for four different software packages so I would have to create a different gig for each one. Thanks

It would be great to have the option to embed or add a link to something when adding to the portfolio instead of only having the option to upload the video. The 50MB maximum file size is not good. If I could just embed a Vimeo or YouTube video, for example, I could add a 4K project to my portfolio easily. As well as helping with the file sizes, it would also be significantly faster. Thanks

Ever since joining Fiverr I have never used the Holiday/Vacation/Unavailable feature. From what I understand, turning it on removes you from the search and makes it so you can't have orders come in. Well, I don't mind answering the odd question when I'm away, even if my response rate is a little lower than usual. I'd love an option that, when enabled, simply extends all my gig's durations by the period I'm off for. For example, if I offer a voiceover with a 2 day turnaround and I go on holiday for 5 days, it extends all my gigs by 5 days, including the rush order options. Obviously having longer delivery times will negatively impact orders, impressions and clicks but surely it won't impact things as negatively as having your gigs removed entirely from search?

This is great advice! Thank you.

I offer online training through Fiverr. I ask that clients buy a gig to secure the session time and then, about 30 minutes before, I open the order chat and create the fiverr zoom call ready for the session. Then sometimes, the scheduled time comes around and I'm there, waiting for the client, and they don't show up. So I message them to remind them about it, in both the order chat and the regular inbox. Often, at this point I get a message from them like, "hey, sorry I got held up. Be there in 5" – that kind of thing. This is fine. People get stuck in traffic. People have to change a diaper at the worst moment. People forget. It happens. Often, if they're on 5 minutes after the scheduled time, I'll even go over by 5 minutes so they still get the full time they paid for. My issue is with the others – sometimes someone just doesn't show up at all, doesn't message back and, in rare cases, never talks to me again. In this situation, should I mark the order as complete? After all, I have allocated that time and spent at least some of it waiting for them (normally about 15 minutes before I abandon the whole thing). The issue is, they haven't had a session, which they could argue, is what they paid for. However, I see it as they're paying for my time, which I made available at the agreed hour. In any other situation if one pays for a lesson and doesn't show up, the time is still chargeable. Is this the same? What would you do?