charlsmcfarlane

There are many features in seller plus that should be available to all users. Request to order, advanced analytics, negative keywords. These are simple software features that should be available to everyone. Fiverr is a business and needs to make money – I get it – but Fiverr takes 20% from seller revenues, including tips, and even charges service fees to the buyer too. To be clear, I don't think the 20% cut is unreasonable, considering they host this system and help connect buyers with sellers. However, I don't think it's a good model to then also charge sellers to have the latest platform features. Make the features free for all or reduce the 20% cut to 10% for seller plus members. This would make it feel like a financially worthwhile investment because the more money the seller makes, the more of it they get to keep themselves – and either way, fiverr still gets their 10% cut plus the monthly recurring revenue from the subscription. Thank you.

Please make Fiverr forum notifications appear alongside the rest of the site notifications – even something as simple as a “You have a notification on the Fiverr forum” 90% of my Fiverr use is through the mobile app and it would be really helpful to be notified of updates on the forum within the app and through push notifications. Thank you

Allow sellers to bulk-change all gig packages or use checkboxes to select specific gigs and bulk-edit those. This would be helpful if I'm too busy with other projects to deliver as fast as usual but I don't want to switch all my gigs off with the holiday feature. I still want to receive orders. In this example, I'd love to be able to select all my gigs and add 5 days to the delivery times of every package across every gig, for example. Right now, to do this, I have to manually go through every package of every gig. I imagine some people would also find it useful to bulk-add tags or frequently asked questions. Thanks

When delivering big files, it’s a big process to get things uploaded. The recent increase of attachment size is a step in the right direction but there are other things that could speed things up. Please allow sellers to sign in with Google drive, iCloud Drive, Dropbox etc and deliver a file straight from their cloud storage. Vimeo has integrations like this for uploading videos really quickly, rather than having to download from google drive and then upload to Vimeo, for example. There are probably simple APIs Fiverr could plug into to make this possible. This is much better than just including a link to a file, as the actual file could still be attached and then Fiverr can see the attachment, for the purposes of quality management and dealing with disputes. Thank you.

I would leave a review for every buyer, were I given the opportunity. I can not understand why a seller can only review working with a buyer if the buyer leaves a review first. This system gives a lot more power to the buyer than the seller, and can be abused without anyone ever knowing it. For example, if a buyer feels that they might get a negative review from a seller, they can just withhold their own review and then they have nothing to worry about. This seems quite unfair. I understand why a seller can’t see the review that’s been left by a buyer until they’ve left a review themselves. I imagine this stops people abusing the review system by leaving a negative review in retaliation for getting a negative review. I just don’t understand why this is a one-sided process. Please allow sellers to leave a review, whether the buyer has or not. I’d recommend having the same system where the buyer can’t see a review left by a seller, until they have left one themselves. Unlocking this feature would also increase the likelihood of buyers leaving reviews in general, for two reasons. 1. They will have an incentive to leave a review as it will allow them to see the review left by the seller. 2. When they receive the notification that they’ve been left a review by a seller, it will serve as a prompt/reminder to leave a review themselves. Surely more feedback to help sellers and buyer grow will only help everyone, and the fiverr platform as a whole. Thank you

Hi. Thanks for sharing this. I remember reading the highlighted passage when the post originally went out. However, it doesn’t say that sellers will be able to leave a review on a cancelled order. It says that sellers can “leave a response to reviews” – meaning if a buyer leaves a review, a seller can reply to that review. The point I was making was that a fair system would allow equal opportunities for buyers and sellers i.e. If the buyer has the option to leave a review, so too should the seller.

Thanks. Where is this? I saw that they would allow sellers to reply to reviews but not leave their own.

If the decision to send or not is in the hands of a human, I don’t see any difference between speeding the process up using AI versus a saved response. As long as it’s customised to the relevant situation and a human is behind the decisions, isn’t the result the same? If a buyer feels they’re being sent a canned response, it’s no better than one drafted by AI, right? I agree there are lots of other things for Fiver to work on.

I’m very appreciative that Fiverr have listened to the feedback. I personally think this is a bad move and should be completely canned. But… if it must exist, the implementation needs to be a lot more measured and equitable. At the very least, sellers should be able to give feedback following a cancellation too. When the feedback can only flow in one direction, by design – it isn’t a fair system. To reiterate though, the empathy and receptive nature of this post is reassuring. Thank you.

Can we have some friendlier wording for this. So I’ve had a situation where I’ve communicated with the buyer that I have a sore throat and need a couple of extra days to recover before delivering a voice over. The buyer tells me they completely understand and am happy for me to extend the deadline. Then they receive a notification that I’ve opened a “Dispute”. This word is completely contrary to the nature of this situation. Perhaps “amendment” or “Request” or something. Whenever I’ve had to use this system, which isn’t that often, I feel I need to apologise for the use of this terminology as it isn’t in the spirit of the conversation I’m having with the buyer.

Surely an AI assistant offering a recommended customisation that you can take or leave, isn’t a bad thing?

As a seller (even though I'm from the UK) I have become very accustomed to working in USD, seeing as it's Fiverr's default currency for pricing. However, buyers often aren't as used to it, unless that's their local currency. For clarity, it would be great to be able to send an offer in their currency. Buyers see the offer immediately in their currency, so it's almost like we're talking a different language. It's especially problematic when I refer to dollars or "$" but their local currency is CAD or AUD, as I've had situations when I've discussed pricing in "dollars" and found that I'm thinking USD and they're thinking AUD (for example). I know this is easily rectified by my being more specific and I have learned that lesson already. However, it would still be great to have the option to personalise it for the buyer. It would also mean I can round the numbers more nicely to their currency, rather than sending the offer at US$89 and them receiving it at AU£131. Thanks

Thanks. I do, but it seems a little weird to have to explain to customers that they should ignore the deadline that’s been set. It would be a more seamless process if the deadline was only visible if it was necessary.

Saved replies are super-helpful but it would be really helpful if the inbox and order chat had some AI tools that can quickly rewrite my saved responses to make them fit more closely with the context of the conversation I’m having.

I know this exists from the profile page but bookings consultation like this creates new orders. I offer training sessions and would love it if customers could buy a video editing lesson gig from me and then book their session from within the order page. Fiverr support has told me that using calendly in this way is not allowed so please bring the functionality you’ve already built to the order page too.

I offer training sessions for customers and the gig deadline causes lots of confusion and questions and doesn’t seem to have any relevant use. I will regularly get an order from a customer and have them request a session for two weeks time, when my gig delivery period is 5 days, for example. Therefore, I am very often requesting extensions from clients. The simple solution would be to make the delivery time longer, right? Well, I tried that, and set the delivery time to 30 days. The problem then, is that customers can’t understand why it takes so long when, in fact; I can normally offer a session within a few days. Obviously an unrealistically long delivery period looks less appealing to customers. Deadlines make a lot of sense for some gigs but I can’t see any value in this case.

Sending a custom offer can be slow, especially on the app. If I set up a milestones offer with 5 milestones and lots of detail, hit "send" and then realise something small needs changing – I can't. I have to begin the whole process again from scratch. On the desktop, I can copy and paste most of the text, so it's not so bad, but most of the text can't be copied on the app, so it can take ages to redo it, just to fix a tiny mistake. Please change the withdraw button so that, when the seller withdraws an offer, the system asks "send a new offer?". If the seller says "yes", create a new offer with all of the same content added to the previous offer, pre-populated. Then the seller can just edit the bits they want and resend very quickly. This would also help with making small tweaks to an offer, if the buyer requests something extra or some other change. Thanks

Give buyers the ability to edit sent messages in order to correct spelling or typing errors. Alongside this, show that the message has been edited and save all versions of the message in the background, so Fiverr support can see what was originally said, if needed.

It would be great to be able to send a custom offer to clients with multiple options. Effectively like sending two different custom offers, but in a more elegant, single-message format. I feel like 2-3 options would be enough. I imagine this might look similar to how it looks when sending a milestones offer. Thanks

I work with many buyers who will not respond to messages within the order chat but will respond in the main inbox. As a result, I find myself copying messages I've sent, into the main inbox. It's inelegant and a little annoying. I do want to keep order-related conversations with the rest of the order information and correspondence. Please make it so messages sent in the order chat will populate in the inbox also. Perhaps tag it as being related to an order and have a link to reply to that message, which takes them to the relevant spot in the order chat. Thanks

I don’t like this With this change in place, any misunderstanding or miscommunication can be blamed entirely on the seller, regardless of the situation. There could be a language barrier, the buyer could have placed an order without fully reading or understanding the description, or they might just change their mind or start asking for things that were never agreed upon. Ask anyone, it happens. Sometimes sellers spend hours working on a job and for a variety of reasons, it just doesn’t work out. At least when this happened and an order was cancelled, a seller could swallow the lost time and money and rest assured that their rating wouldn’t get hammered too. Now, if the order is cancelled, the seller loses the time and money and they’re subject to a one-sided review process. I personally have a very high review rating and a very low cancellation rate, so I don’t expect this to hurt me too much, but I am generally struggling to see the value in this change. I guess it might weed out some poor quality sellers but the problem is, poor quality buyers can continue as they were, without even the chance of getting a negative review. It is already a pretty unfair system where sellers can not review a buyer if the buyer doesn’t review the seller first. This just further weighs the review process in favour of the buyer, at the expense of the seller. Fiverr… • Please pay attention to the countless replies to this. • Please listen to your seller community, who are the core of your business. • Please show you care about buyers and sellers equally and reverse this decision (or, at the very least, show that you’re interested in the process being fair and allow sellers to rate their experience too.) Thank you

Agree completely. I've had situations before where people have put an order in revision so they can get it approved by someone else. Often they're really polite about it and come back quickly to say that they're happy with the order as delivered. Rather than just accepting the order as delivered, you then need to resubmit the same files.

Surely threatening someone with a bad review is against the terms of service and would simply be reported? I have always found Fiverr support to be really helpful too. I have tried several times to resolve this though and not had any luck. Perhaps I'll try again.

This has been requested so many times by so many people. It is so strange that this isn’t possible, even through support. I have an order that has been sitting there for almost a year and the client is not responding. I have already delivered 25% of the work (one hour out of four training sessions). This order is so old it predates milestones so that wouldn’t have been possible as a solution. My options are cancel the whole order and lose the money for the work I’ve already done or wait for the client to get back in touch (they haven’t been on the platform for almost a year, despite me and support trying to contact them). For all I know, they’ll never get back in touch. If I could just refund them 75% of the order I (and Fiverr) could get paid for my work and we could all just move on with our lives. Fiverr, please add this.