Hello everyone, I hope everybody is doing great. I am a second level seller, close to be top rated, and a couple of days ago one of my repeat buyers initiated a chargeback on a $800 order. It was a long term task which took around 2.5 months to complete. The order had multiple revisions and when I made the last revision and the buyer and I were dead sure that the final work met all the requirements he put it in revision asking for time for review. I was fine with it and next day I woke up to a chargeback. I was not aware of chargebacks until now so I thought the CS had cancelled the order. I immediately contacted the buyer and the CS. The buyer played innocent and said he did not do anything. While the CS informed that it was a chargeback, something very new and strange to me. The CS suggested to take the buyer on board and re-place another contract. I messaged the buyer (At that time, I was seriously not thinking that he scammed me) but he did not respond to any of my texts despite being online. I contacted CS again and they said they can't do anything about it. Apparently, the buyer has taken all the money and now using my work for free with all impunity. He is not responding to my texts anymore and CS is not being helpful as well. I am not sure what should I do. This was not some $5 or $10 order but $800 and it had totally devastated me. Is there anything I can do to bring my funds back?
