donnovan86

Improve your service. Learn how to do a better job and increase your customer service skills to ensure customers are always happy. There are lots of things you can learn from reviews people left....

I definitely agree. There wasn't even an active order... I can understand the buyer if this seller had an extremely good price and there was no one even close to that price. But if they rejected the work, it's better to move on.

I think the best approach here is to just move on, as I said. If you can't share the exact conversation, we can't pick who is right. And at this point, clearly the seller doesn't want to work with you so it doesn't matter anyway, might as well move on. There are many sellers that are excited to work with you, so might as well focus your time and energy on them rather than a person that clearly doesn't want to help or can't help you.

https://www.fiverr.com/seller_plus It's an invite-based system as far as I know, so you can register and most likely you will be invited. I think it's a good option.

You can get Seller Plus. That Request to order feature will cover what you need.

Make sure you over deliver on your orders. Offer support to clients in case they need it. Create new gigs that are different to anything else available.

I feel for you man. My wife understands things are tougher, in my case I just feel bad that there's an income plunge.. But at the end of the day all that matters is to work hard and not give up. Plus, we need to adapt. In your situation I think the bad review ended up attached with a bad private review and those can haunt us up to 6 months, according to my seller manager from Fiverr. We have to avoid these bad reviews as much as possible, but the truth is that you can't really do that, because you can't please everyone. No matter how good you are, there will always be a nutso to deal with..

It's not an issue. It's the reality of freelancing in 2023. There are a LOT of service providers after the pandemic and due to AI and also a pretty bad economic situation all around the globe, there aren't as many buyers. So get used to that, because chances are we won't go back to the way things were before this.

You had a bad review a few days ago. Also, you have 3 bad reviews within the past 3 months. Try to improve your service.. The thing is, Fiverr will always push you back in search if you have a bad private review, and those bad public reviews most likely had a bad private reviews attached to them!

Ensure that you know English? There's no way to fake it, just take the test and if you see the score is not great, improve your English. Fiverr is a platform where you will interact with sellers/buyers in English for the most part. So it never hurts to improve your English 🙂

So is the order in revision mode? Did you deliver the order?

You can ask buyers to review your order, as long as you don't say what rating they should leave or what they should say. If you just encourage them to leave a review, that's definitely not against the platform policies. However, manipulating the buyer to leave a SPECIFIC review you want is against the TOS and it can lead to an account warning.

Well if you read the first post.. you would see this is postponed for now. It's not implemented, sellers were upset, so Fiverr is trying to revamp this and improve it. My guess is that it will be back at some point, but we will see.

The thing is, we don't have any idea what was said aside from a redacted screenshot. So you can understand why we can't agree/disagree with you without knowing the whole story. It depends, the seller might have all the gig info in the description. Some sellers might choose to block someone because it felt they are not a good fit for them. And since a buyer can easily order without the seller's consent on Fiverr, maybe he wanted to avoid an order that he can't do. Then again he could have said he is not available or can't work on the stuff you want. As I said, it can be a number of things. At the end of the day it's clear they are not a good fit for you anyway, so might as well choose someone else. If anything, this situation might be a blessing in disguise, if you don't like how this person behaved, then adding money into the mix would make things messier.

I didn't mean Promoted Gigs. Regular gig sharing on social media and other platforms, everything you can. It does but if you don't have any orders within the next two months, that won't really matter since there's no incentive for the Fiverr algorithm to push you because you offer great work. But yes, cancellations are only taken into account over the past 2 months.

It depends man. I never used AI tools and always write manually. If someone delivers great work, they usually have very good reviews and Fiverr ranks them high. Bad reviews are obviously going to push a profile down. There are still plenty of buyers however there was a huge influx of sellers in the past few years. There won't be enough work for everyone, that's a given. And honestly, there are also a TON of low quality writers here, some of them use AI to write and just sell for a profit because they don't do any work. Needless to say, there are also buyers that shifted to AI tools because many Fiverr sellers were offering AI-written content at a more expensive price than what they could generate themselves. However, if you are a great writer, you'll always have a solid demand for your services. Even in this ever-shifting world, great writers are always in high demand. Did AI damage our business? Absolutely, but then again we need to adapt. I already saw that Fiverr has removed a lot of gigs from the writing section.

Well canceling orders is a problem and it will end up bringing issues like either being removed from search or having less impressions. So yes, that's what most likely happened in your case. There's not a whole lot you can do. Promote your gigs wherever you can, deliver any orders you do receive on time and ensure you go overboard with your work and customer service.

No it doesn't. First, it's a good idea to read the forum and find posts that will guide you on how to create a great gig, how to improve it, etc. You also want to experiment with different gig descriptions, images, videos. Also, you want to become an expert within the niche you are offering. Try to offer something unique and don't copy successful gigs.

You can fully cancel the order and he can reorder when he has the file/stuff you need. However this will penalize you for the cancellation and that can mean less work on Fiverr for at least 1-2 months. You can refund him and re-send an offer for the partial payment you want. If the buyer agrees to this, then it's fine because even if you refund, when the buyer orders within 14 days of that refund you won't be finalized for the cancellation/refund. But the buyer needs to reorder within 2 weeks at most. The third option is to wait even more. Other than that I don't see any good or reasonable options.

Those can be main reasons. But also if there was enough communication from both sides (a few messages) and a delivery was already sent. Anyway this is the old way they were going to do things, so we have to wait and see. I am pretty sure they will still allow buyers to leave reviews for canceled orders in some way so keep that in mind. Refunding just to avoid a bad review might bring a bad review if they go ahead with this. Still, the idea is.. bad reviews will push you back in search, especially if those are bad private reviews.

The new measure they want to implement is that whenever someone cancels an order, they can leave a review. So even if you gave back the money to that person, they can leave a review for the order. You can reply to it, of course, but still... it's clear Fiverr wants to stop sellers from refunding, because refunds don't give a cut to Fiverr, obviously, completed orders do. And this type of change will be good business for Fiverr, while also encouraging sellers to stop canceling. If you end up with a bad review anyway, might as well get paid right? It was met with backlash from sellers, so Fiverr is rethinking it now. But at the core they want more transparency with reviews, so buyers will be able to leave reviews to canceled orders in some way in the future. Keep that in mind.

Yes, so if a buyer leaves a review to a canceled order, you as a seller can reply to that. I think it's pretty clear from what they said in that screenshot. However Fiverr is rethinking this so who knows how the new version will appear and what it will include. So we will see. They said they will rethink this and come back later, so I can only assume later this summer we will see the difference.

Well the problem with that is Fiverr has announced they wioll soon implement a system where if you do cancel orders, buyers can leave a review even if the order is canceled. It was met with backlash, however they said they will implement it in a more seller-friendly way. So yeah, that won't work. The focus I think is to take less order, over deliver and ensure that people are happy, improve your customer support skills and communication.

These stats are tracked over the past 60 days. Ideally, you want to deliver everything on time and not deal with any late orders. That can lead to cancellations and other problems. So the only thing you can do is to deliver on time.

Warnings are permanent. It's not something you can remove. There's a reason why Fiverr gives warnings, because you most likely did something wrong. Instead of trying to remove warnings, try to focus more on sticking to the rules and not doing things that lead to another warning. Because if you have 3 warnings, you're banned for life.