donnovan86

I am sure a lot of people did. Some of them are not here anymore. It depends on what you did man. If it was a severe TOS breach, then it's possible to lose the account. It doesn't matter what happened to others, every situation is different.

Enter your gigs and see what you can change. I had this appear as well and there were just some category changes that didn't impact me, there were no changes required. See what changed in your category by visiting your gigs and edit them. If there's a new option or feature you will see it.

It can be up to 90 days, normally. But it's also possible that you won't receive access to your account. What exactly did you do? Mistake or not, if you severely broke the terms of service, Fiverr is taking action, as you might expect...

I am glad it's solved. Yeah, sellers can get paid faster if they want. If your seller wanted to use outside methods, that's gaming the system and they can get banned for that.

Fiverr also has private reviews, not all metrics are public. Everything might seem perfect on your side, but there are hidden metrics like private buyer reviews that are obviously not perfect. Plus, sales volume, the performance of other people will also dictate where you are in search.

I am subscribed to Seller Plus and my success manager told me that. Fiverr tracks the buyer satisfaction rate anywhere from 90 to 180 days. So it will take a long time to increase the satisfaction rate, and any bad review you get in the meantime will affect you one way or another for up to 180 days. Obviously there's no official statement anywhere because people will try to find a way to manipulate the system. This highlights the point above.. Fiverr wants to stop people that try to trick the system, that's why they are implementing reviews for canceled orders (or at least they are trying to). Fiverr has become a lot more competitive due to the pandemic and AI, along with economic distress has pushed some buyers away. Which means Fiverr is trying to declutter and highlight quality service providers, while pushing scammers and people that try to manipulate the system back in search. Simply put, getting some great reviews from clients (along with great private reviews) will slowly get you back on track. The thing is, it can be very simple to lower your buyer satisfaction rate with a single bad review from a client, especially if you don't have a lot of orders. So for me, it's clear Fiverr wants to push higher prices, and more focus on quality rather than quantity. Which for me sounds great, because it helps the platform move onward. I am dealing with a similar situation, my gigs are in search but I am pushed back, hence the reason why I talked with my success manager in the first place to see what was wrong. Aside from the info I said above, they also told me that reviews from new buyers (either to the platform or to you) will bring more damage than a bad review from a repeat client. At this point, all you can do is to work hard on pending orders and ensure customers are happy. There are no tricks and ways to game the system. Plus, you can rest assured Fiverr will identify any methods you use to try and game the system, so I recommend you don't even try it if you value your account.

It was canceled, it's not active. They are rethinking it.

That makes you a great moviegoer. I much prefer this type of people when compared to those that have no emotions. I am pretty sure we are not alone in this, a lot of successful freelancers are dealing with this type of stuff.

Don't waste customer support's time. Usually Fiverr removes you from search because you had one or more bad private reviews. In your case, you had a very bad review 3 months ago which most likely ended up pushing you back. Same here, bad reviews. The idea is, most likely it's always due to either leveling up to level 2 and dealing with way more competitors, or in other cases it's due to a bad private review. Buyers can also leave a review privately and sometimes their private review can be bad even if they rated you relatively ok publicly. Fiverr tracks the buyer satisfaction rate for 3 to 6 months, so it can take a while until you get back in search, and it also comes down to what performance you had in the meantime. If you continually receive bad private reviews, getting back in search can be hard.

Maybe you want to go to customer support so they can confirm if it's a Fiverr-owned account or not. But ideally you don't offer any access until you receive a reply from customer support.

Well you need to figure out what was wrong and what you did wrong. If you see that a buyer is hard to work with, there are ways to deal with the problem. There's always something to learn from every bad interaction. Fiverr can push you out of search because what matters are private reviews. If that last person gives you a bad private review and none of your happy clients gave a private review, you can obviously imagine the impact that private review has. Public reviews, what you see on gig pages, are only a part of the story...

All these people that focus on ranking.. you guys are overthinking it. You know what Fiverr wants you to do? They want you to deliver a great service to your clients. Once you ensure that all your clients are happy, you won't have to worry about anything. If you receive bad reviews or the work you do is lackluster, that will lower your buyer satisfaction rate and you will not appear as high in search. Sure, adding keywords in your gig description, an appealing image matter, but if you want Fiverr to recommend you to clients, you just need to do a very good job whenever you receive any work. If you cancel, deliver late or worse, you make buyers unhappy, Fiverr's algorith takes notice and you're pushed back.

Nope.

There are millions of sellers on the platform. What does your gig do that surpasses other people? That's what you want to focus on. If your gig is identical or worse than other gigs, why would people buy from you? Do a cold analysis of your gigs and see how you can improve them.

Sellers can get paid faster if they have the Seller Plus option. So it's not your concern how fast a person gets paid. They have means to speed up the process. If anything, that seller should be reported because they are trying to do business outside of Fiverr which as others point out, it's against the Fiverr TOS.

There are literally thousands of identical topics on the forum. Why not search.... do you expect people to reply to every single topic and waste time? The information is out there, you just have to find it.

I think it has to do with your browser and not Fiverr.

It's in plain English. Due to people not agreeing with this change, Fiverr is not implementing reviews for canceled orders, at least for a while. They are currently rethinking the strategy.

Can you share the email text, so we can have more context?

Usually it has some errors in Red that show you why it can't publish.

Exactly. Vickie is right, and not only that, but you going to the customer support made it way worse. I also received a single star review from a person that checked the content at 1 am, he wanted to go to sleep and even if the review text was great, the stars were random. Obviusly I didn't go to customer support to say anything because that would be considered review manipulation. I just took it as a loss and moved on.

Yep, exactly what I said. If you can't afford a debit/credit card's monthly charges and you earn under $2000 a year, then you definitely have to rethink your freelancing career!

You can show your entire name if you want. I do, I don't see that as an issue. Some people want more privacy, others focus on branding, so I think it's an ok feature since it helps everyone without being too restrictive, nor it reveals too much.

Well every gig has another person in the image, and it's clearly not you. Also, there's no portfolio or a way to boost confidence and make people buy from you.

If the buyer didn't send you a message, why would you want to block them? It doesn't make sense.