donnovan86

Most likely it's a bad private review, that seems to be the issue for a lot of people these days. If a buyer says that they were not satisfied in their private reviews, that can be an issue. My success manager said that despite only having a very good set of public reviews, those private reviews are pushing me back in search. I've been dealing with this for around 3-4 months now so..

I think if you go to https://fiverr.zendesk.com/hc/en-us/requests you should see a ticket open, so you most likely have to add to that.

Fiverr can identify bad actors, but obviously things are limited. We need to realize that bad actors can easily ask a friend to buy and post a review, at that point you can't know if it's fake or not.

As it is everywhere in the world, not only online. There's a reason why Apple manufactures their stuff in Asia.

Of course it's not but in reality they still do it.

The problem now is they can get their money back and seriously put down any competitor while also not spending a dime.

The thing is, it seems they are doing it anyway, it will just be in a new version. So regardless of the situation, sellers will not be happy with this measure.

NO. BAD.

It's pretty much the same it was a while ago. Lots of spammers, serial likers, but also some great topics and people as well. So yeah, nothing changed :))

Create a longer deadline, there's no way around it 🙂

Well every story has 2 sides. We don't know everything so we can only assume. Only you know what you did and what Fiverr penalized you for. And Fiverr has the records showing exactly what sanctions you received and why. The other people including me are just wasting time here trying to help you. I had issues much worse than this and they were solved by customer support. So I didn't have any bad experience with them. And remember you are on a forum, it's all opinions and opinions, not everyone will agree with you. There are countless people that showed the email they received from customer support. If you expect people to offer some ideas or guidance in any way, then you have to show that, so we can all see what happened. Otherwise as I said, it's just hearsay and a single-sided opinion. I for one will stop talking here, because clearly I can't help in any way, you're not sharing any images, so there's nothing else to do. I had way different interactions with customer support and as I said, blaming them will make no change here, they just offer you assistance, there are other departments that issue and handle warnings.

Unfortunately we can't help since we are just sellers. However, you shouldn't withdraw any money from Fiverr if you have any issues. And the thing is, even if your bank has problems, you can easily add another card from another bank to paypal, just go and issue the card, keep the money in Paypal until that process completes and you are good to go. Fiverr won't accept refunds from PayPal so no one has any idea where the money went. They won't go to the Fiverr account, and Fiverr won't have any idea where those money come from and how to add it back. So yeah, reverting to Fiverr was a major mistake. As I said, you can easily create a new card and add it to PayPal, then you can withdraw to it. Your funds should always stay within PayPal if you already withdrew your amount from Fiverr, until you can withdraw to your card.

Well the course was completed and you got a badge. The thing is, when you go through a course you can see from the beginning and the overall sections if this is going to help. Once you finish it and receive the badge, as @katakaticasaid, you can't expect them to offer a refund, the movie analogy is a great one. You can leave a review for the course though, so others know it might not be as comprehensive as you expect. You have the right to do that since you bought this.

And while there, hopefully we can do something about buyers having the ability to order up to 20x your gig package amount, even if you don't want to. We need to have a way to stop people from ordering gig packages, or at least allow us to control how many gig multiples they can order, if any at all. Sellers should have control over this, now buyers can easily manipulate the system to make us overwork on a really short deadline.

Customer support doesn't issue warnings. The platform does, and most of the time it does that automatically. When it comes to deliveries, it's ideal to avoid archives in general as the only delivery, I can see why the system would find it fishy since there's no specific file that the system can check. Most of the time these warnings are automatic. The system saw the Zip file and since it can't check the content itself, it automatically saw t as something fishy. I think you misunderstand what customer support does. They just assist Fiverr users with problems. They have nothing to do with the Fiverr algorithm or issuing warnings. There are specialized departments that tackle fraud, users cheating the system, etc. Customer Support is not perfect, nothing is in this world. However blaming them when they are just the middleman between other Fiverr departments and you.. Also, you said you received 2 warnings, not one, so it has to be something else aside from that. Anyway, we are just sellers here like you are, so we can only assume. And without no screenshots, we can only speculate and take your word for granted. We don't know Fiverr's reasoning, what they told you, etc. Until we see that it's just hearsay. If Fiverr is at fault, customer support should be able to help you solve the issue and remove the warnings, unless there's more to the story we don't know. Also, please don't attack us, we all tried to help you. In fact, you're the only person that I heard had this happen and Fiverr didn't rectify it. Generally Fiverr says why you got a warning in their warning email, so unless we see that, it's very hard for someone to know. Your discussion with customer support is what matters here. As I said we are just sellers so.. aside from you venting and us sharing our experience, there's nothing else to do.

Obviously they can't say how the algorithm works because people would manipulate the system. That being said... Your bad review from 3 months ago is certainly one of the major issues, even if we leave AI aside from the lack of traction when it comes to writing gigs. Fiverr tracks the buyer satisfaction rate for 90 to 180 days, so if you are a low volume but high price seller, a negative review like this will affect you a whole lot. So that's the reason why you are having issues, most likely. Fiverr support can't share anything more than general info so I am not amazed they just sent a very general reply.

Customer Support puts you in contact with the right department. But in this case, that department found you guilty of breaking the rules so the chances of learning more are slim. They do check every warning at least once, same with bans. So if they still maintained the decision, multiple team members checked and saw rules were broken. I am sorry to hear that, but then again it's a learning experience for you hopefully, try to avoid that and you will be fine. I also recommend reading the terms of service man, just to be safe.

They tell you why. They also say to not contact customer support because warnings are not sent by them, it's by a separate department. And 99% of the time these are not sent by mistake.

You have to read the terms of service man. It clearly says: Please Note: If you have completed the Course you will not be eligible for a refund. Also, users who purchase and refund multiple Courses may be subject to suspension for abuse of the refund policy. So if you completed the course, you can't ask for a refund. You can check their terms here https://learn.fiverr.com/pages/terms-of-service although I guess it's too late now. You can't complete the course, have the badge on your profile and also receive a refund. You should have refunded when you were close to completion..

Share a screenshot or 2 screenshots with the emails and what Fiverr said. Pretty sure the information is there. And don't ask customer support, if you check you will see they say there's no need to contact customer support.

You don't know what those buyers left in their private review. Fiverr encourages them to be brutally honest, and my success manager told me that many times those secret reviews tend to be very different to what buyers left publicly. Only god knows what they leave there honestly.. All I hear is praise too and guess what, I only survive on return clients these days, few to no new buyers. And when i asked my SM, she said that my buyer satisfaction rate is lower than it should be, so clearly those private reviews are hurting me. By the way, if they are from a new Fiverr client or new-to-you Fiverr client, those do even more damage. The problem in your niche and mine (writing) isn't Fiverr, it's AI. AI writing and AI voiceovers are a thing, and people are willing to use those tools instead of paying us more. So yes, one of the main reasons why a lot of quality providers have been dealing with a low amount of orders is definitely due to AI being a less expensive option. I also see you had only 4 reviews the past 3 months or so. Fiverr tracks your performance only over the past 2-3 months, and one of the reasons why you might not be getting work is that others have more reviews/orders, even if they have the same performance as you, their volume is higher. But as I said, AI is definitely one of the major concerns here. I've been working on Fiverr for close to 10 years now, I always worked alone and had tens of thousands of orders, but even so.., I still feel the lack of orders. We need to adapt, and find different services that fit modern times. At least that's the solution in my case.

It shouldn't because there is no buyer, there's no order. And since they are a new client to Fiverr, they can't leave a review either. However, I dislike this sense of insecurity, why not talk with the provider first and if there are any other people that need to agree to this purchase, maybe talk with them...??Anyway, it is what it is.

There are a ton of them, I see a lot of them ranked high and when you check their image on Google, it's from a random linkedin user. So yeah, many low quality providers try to manipulate the system, especially in my niche which is writing.

Not all eggs, but the majority of them. Since I don't outsource, there are times when I am extremeloy busy and can't work on other projects. But yeah, this drought helped me reshift my focus. Unlike other people, I won't leave the platform, I will just adapt to the new changes. I know a lot of people here come from YouTube and other platforms where they are recommended to just use AI and make money. So I am sure Fiverr wants to get rid of low quality providers, hence their recent changes.

Explain everything in the gig description or gig packages, as much as possible. If it's a 2-week package in the gig name, obviously people expect the deadline to be 2 weeks. Be transparent with customers and it should all be fine./