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smashradio

Seller Plus Member
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Everything posted by smashradio

  1. This sounds like a scam. I've never heard about this before, and that "page" looks very fake! The buyer does not need your e-mail to order from you, and in fact, you shouldn't share contact info with anyone unless it's required inside an active order (for example if you have to share files) and this can only be done if it's required to complete the service. Again: the buyer does not need your e-mail in order to place an order on Fiverr!
  2. Once you meet the criteria for level 2, you'll move up automatically. It can take up to 24 hours after you qualify before this happens. You don't have to wait until the 15th anymore. Hope this helps and congrats on level 2. 😁
  3. You have two portfolios: one on your profile and another associated with each gig. Your profile portfolio is where you showcase past projects you're proud of, and you have full control over what to include there. Your gig portfolio features work you've previously completed on Fiverr. Whether or not your work appears in this portfolio is up to the buyer; some may choose to include it, while others may not. Your profile portfolio is found on your profile page: Your gig portfolio is on each gig, here:
  4. Yes, you can. But keep in mind that recommending someone can impact you negatively if they end up doing a bad job (your client won't trust you again), so you better be sure it's the right recommendation for the client, and don't recommend someone just because they're your friend.
  5. How dare you leave Fiverr to do humanitarian work? The algorithm doesn't look kindly on people actually doing great things – only those who know how to communicate that they care using a corporate word salad generated by GPT on a social impact page. 🤐 But yes, I expect allowing buyers to reach out had something to do with it - plus me being able to deliver several projects once I come back, to get the review juices flowing again. Yeah, I know how you feel and I agree. I've become pretty good at sitting down for 30 minutes each day to stay on track on days off, but it does distract. Fiverr does set unrealistic expectations if you're one of those crazy people with a life outside of work. If you need inspiration on how to virtue signal instead of doing real good, Fiverr's version of "transparency" is a perfect example.
  6. I love that! Hitch is the man. I've been flipping that switch on and off for a decade, and it hasn't messed with my earnings. Even after taking a break for ten days, I don't see any downturn in my numbers. Makes me think there's a knack to using vacation mode the right way. What I do is, I extend my delivery times leading up to my break and start winding down a few days before I actually step away. While I'm on that pre-break, I keep wrapping up existing orders. Even when I'm off, I make it a point to reply to messages. And if possible, I leave a few orders in the pipeline so that I've got a nice stack to deliver when I get back. I'm not entirely sure all this makes a difference, but it's been a good strategy for me over the years. Yes, it's a bit difficult to go all in, but once you realize the options it's not so bad. I've been on just meat, eggs and cheese for three weeks. Had a cheat with some McDonald's yesterday and I felt horrible all day compared to days I keep to it. It's truly a lifechanger.
  7. If you're looking for reviews on Fiverr, you can easily find them on the seller's profile. If there is a review, someone paid for an actual order to leave it, so I don't think there are a lot of fake reviews on Fiverr, but there will always be someone who manipulates reviews, so you can never be 100%, especially not with new sellers. About the timing of your order and options: Each order on Fiverr has a timer. Ideally, your order should be delivered before this countdown ends. If it's not, you'll have the option to cancel the order and receive a refund when the order goes "late". If your order has been marked as delivered but the work isn't complete, you can ask for a revision. An order is automatically marked as complete three days after the seller has delivered it. But if you're not satisfied with what you've received, feel free to request a revision. When is the deadline on your order? If the buyer goes unresponsive, you could also reach out to support for help. You can make a ticket here: Help & Support | Fiverr
  8. My greatest accomplishment/highlight in Q1 was: Investing more in my business outside of Fiverr. The thing I’m most grateful in Q1 for is: My wonderful son. In Q2, I would like to improve my business efforts outside of Fiverr even more, to improve resilience against anyone who works from a bean bag. In Q2, I would like to accomplish a planned platform switch for the newspaper that I own and operate, and see an increase in revenue of at least 20%. In Q2, I would like to accomplish my plan for increased personal resilicence. Oh, and I'm starting on the carnivore diet!
  9. The response time of support can be several days at worst, depending on your seller level and if you have Seller Plus or not. It's easter, so I'm guessing they're fewer people at work too, combined with high demand because of recent changes to the level system confusing a lot of sellers. Give it a few days, and hopefully they will resolve this for you. We can't do much about account issues like this here on the forum, as we're only sellers and buyers like yourself.
  10. Support can take a while to get back to you. It's easter, on top of a high demand because of recent changes to the platform. Support can't help you here on the forum. If they haven't responded to you for two months, I'd consider raising a new ticket with support.
  11. They redesigned the gigs a while back into this mess. You're not the first one to complain, you probably won't be the last, and Fiverr doesn't care. 🤪 I hate the new gig page layout. While I get the idea of putting the human front and center, I don't get how pushing the main selling points of a gig down below the fold. I'm a seller in multiple categories, and it makes no sense to have a profile description bragging about my voice over skills on my writing gig.
  12. If support has informed you that they're unable to assist, then that's the extent of what they can do. The trust and safety team operates separately from the support team, and if they've made a final decision, it stands as is, meaning there's no possibility of reinstating your account. This was explained to you by support, and asking persistently is unlikely give you a different outcome. So to answer your question: yes, I think it would be a waste of your time. I understand this isn't the answer you were hoping for, but unfortunately, that's the reality of the situation.
  13. You need to look into why you're facing challenges with that particular metric. An ideal, conflict-free order progresses seamlessly from start to finish, devoid of cancellations, disputes, and excessive revision requests stemming from unmet promises. When the buyer provides feedback, they have the opportunity to let Fiverr know about issues like that as well, which could negatively impact you. For example, this could happen if you're frequently engaged in arguments or disagreements with your buyers, or if there's a pattern of miscommunication due to not fully understanding their instructions. Rather than "gaming the system" to artificially boost your success score by deleting your gigs, concentrate on improving your service quality and offering a better experience to your buyers. Even if deleting a gig helped (I doubt it does, but I'm uncertain), you'll just face the same problems if you create new gigs and continue with your current approach. Your success score is a way to measure your performance, so if it's stuck at 4, it indicates an issue with just that: your performance. It even tells you that the issue is not having conflict-free orders – so that's where your focus should be directed.
  14. This is just false. Being online has no effect. This is a myth.
  15. The information is clearly stated in the message you've referenced from the payment method page—have you taken a moment to read it before posting? It clearly mentions that this measure is in place to keep your account safe. Imagine if someone gains access to your account, and it has funds ready for withdrawal. If they could simply substitute your payment method with theirs and steal your money, that wouldn't be very fun. To prevent it, there's a temporary hold placed when you update your payment method.
  16. My response would be "We made a deal. You got a deal. The deal was X, as pointed out in our deal. So here's the deal: deal with it." (but I would have translated it into what I now call Fiverrian, which means you have to beat around the bush and be as corporate and boilerplate as possible. So it would be: "I'm delighted to work with you and I'm committed to delivering exceptional value, as outlined in our agreed-upon terms. I understand your desire for the best possible deal and are pleased to have provided services that significantly exceeded our initial agreement. However, it is essential to honor the specific terms and conditions we both agreed to, ensuring fairness and mutual satisfaction. Should you have any questions or require further clarification, please do not hesitate to reach out. I'm here to ensure your experience is not only satisfactory but exemplary." Or something like that. Of course, this only works if you state very clearly in your custom offer or gig description what's included/what's not and how you will go about everything. That way, you can simply point back to your deal and remind them about it.
  17. The program's page mentions that you'll get priority support with responses within 5 hours. But there's a disclaimer about potential delays during high volume periods. You've been waiting for four days, but keep in mind that two of those days were over the weekend, and it's also Easter—times when fewer staff members might be working. Fiverr recently overhauled its level system, likely inundating support with queries from users who don't like to read the information posted on the community and support pages—though, to be fair, the clarity of the information provided could be part of the problem and FIverr is to blame for that. If you're considering canceling your membership, that decision is yours to make. Why should I or anyone else try to persuade you not to? In my opinion, Fiverr Plus offers many benefits beyond faster support response times, but your priorities and needs may vary.
  18. Fiverr has no obligation to tell you why. But some common reasons for a seller profile not being approved includes: Plagiarism (stolen gig descriptions etc.) Username issues Having multiple accounts Quality standards, i.e. what you're offering doesn't meet criteria set by Fiverr You could try to ask support, but I can't guarantee they will give you much details. Normally, you'll receive an e-mail explaining why you weren't approved.
  19. Unless you're a Pro/TRS seller, it will take some time for support to get back to you. I've been in this situation a few times myself, though the cancellations occurred before the buyers submitted their requirements. Because of that, support cancelled the orders without it affecting my stats. From what I understand the buyer hasn't allowed you to start the work, so you might persuade support to cancel the order without it impacting your completion rate. It's your best shot, in my experience. Your on-time delivery metric is only influenced if you complete/close the order. So there's no need to stress about the order being marked as late. If the order is cancelled, it won't affect your on-time delivery status. However, I can't assure that support will handle the cancellation without it affecting your completion rate, especially since the requirements were submitted. I think they should, but I won't guarantee that they do so.
  20. The badge is awarded automatically, based upon your performance on Fiverr in comparison to other sellers within your category. If Fiverr assesses you as the top choice, considering your success score and buyer satisfaction, you could be granted the badge. It's worth noting that it's not constant; it may appear on your gig for one buyer but not for another, and move around different gigs and sellers. The only way to get the badge is to consistently deliver exceptional work.
  21. Yeah, I've seen this software, and it's scary. It will clearly be used by scammers, and probably already is in wide use.
  22. I get where you're coming from — I much prefer having information in writing, too. It's just so much simpler to keep track of everything and refer back to whenever needed. I'm stuck feeding messed-up transcriptions into GPT just to make heads or tails of meetings. And with my goldfish memory, it's even worse. Plus, if we discussed anything confidential, I can't even use GPT. Ugh. Maybe it's about time I start charging for those "getting-to-know-you" consultation sessions as well. I get your point and agree, for the most part. But it seems like a given these days that freelancers should attend meetings, particularly with corporate clients. To be fair, one of those unpaid meetings actually scored me a long-term project with Norway's largest telecom operator via Fiverr just last week. If I had simply sent a "Here's a link to purchase a consultation" message, I probably wouldn't have snagged the job, especially not if another freelancer was willing to meet for free. But it sure does feel like a waste of time when everything discussed in the meeting could have easily been communicated in writing. Touché.
  23. Pure ESG mumbo jumbo. Fiverr looking for more venture capital? And to talk about our wellbeing as freelancers after the past couple of months?
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