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The program's page mentions that you'll get priority support with responses within 5 hours. But there's a disclaimer about potential delays during high volume periods. You've been waiting for four days, but keep in mind that two of those days were over the weekend, and it's also Easter—times when fewer staff members might be working. Fiverr recently overhauled its level system, likely inundating support with queries from users who don't like to read the information posted on the community and support pages—though, to be fair, the clarity of the information provided could be part of the problem and FIverr is to blame for that. If you're considering canceling your membership, that decision is yours to make. Why should I or anyone else try to persuade you not to? In my opinion, Fiverr Plus offers many benefits beyond faster support response times, but your priorities and needs may vary.

Fiverr has no obligation to tell you why. But some common reasons for a seller profile not being approved includes: Plagiarism (stolen gig descriptions etc.) Username issues Having multiple accounts Quality standards, i.e. what you're offering doesn't meet criteria set by Fiverr You could try to ask support, but I can't guarantee they will give you much details. Normally, you'll receive an e-mail explaining why you weren't approved.

Unless you're a Pro/TRS seller, it will take some time for support to get back to you. I've been in this situation a few times myself, though the cancellations occurred before the buyers submitted their requirements. Because of that, support cancelled the orders without it affecting my stats. From what I understand the buyer hasn't allowed you to start the work, so you might persuade support to cancel the order without it impacting your completion rate. It's your best shot, in my experience. Your on-time delivery metric is only influenced if you complete/close the order. So there's no need to stress about the order being marked as late. If the order is cancelled, it won't affect your on-time delivery status. However, I can't assure that support will handle the cancellation without it affecting your completion rate, especially since the requirements were submitted. I think they should, but I won't guarantee that they do so.

The badge is awarded automatically, based upon your performance on Fiverr in comparison to other sellers within your category. If Fiverr assesses you as the top choice, considering your success score and buyer satisfaction, you could be granted the badge. It's worth noting that it's not constant; it may appear on your gig for one buyer but not for another, and move around different gigs and sellers. The only way to get the badge is to consistently deliver exceptional work.

How "strange".

Yeah, I've seen this software, and it's scary. It will clearly be used by scammers, and probably already is in wide use.

Yeah I guess it can go both ways. 😄

I get where you're coming from — I much prefer having information in writing, too. It's just so much simpler to keep track of everything and refer back to whenever needed. I'm stuck feeding messed-up transcriptions into GPT just to make heads or tails of meetings. And with my goldfish memory, it's even worse. Plus, if we discussed anything confidential, I can't even use GPT. Ugh. Maybe it's about time I start charging for those "getting-to-know-you" consultation sessions as well. I get your point and agree, for the most part. But it seems like a given these days that freelancers should attend meetings, particularly with corporate clients. To be fair, one of those unpaid meetings actually scored me a long-term project with Norway's largest telecom operator via Fiverr just last week. If I had simply sent a "Here's a link to purchase a consultation" message, I probably wouldn't have snagged the job, especially not if another freelancer was willing to meet for free. But it sure does feel like a waste of time when everything discussed in the meeting could have easily been communicated in writing. Touché.

Pure ESG mumbo jumbo. Fiverr looking for more venture capital? And to talk about our wellbeing as freelancers after the past couple of months?

This is why I approach the use of AI with extreme caution. It's a significant issue, and I'd wager that AI firms receive vast amounts of confidential material daily because people don't want to do the legwork themselves. I get it. AI is a cool tool. I use it for brainstorming or when I hit a roadblock myself. But I steer clear of any automated processes. The stakes are too high, and I care too much about my clients' confidentiality, so I cannot justify feeding their info into an AI owned by a foreign company with a voracious appetite for data.

Yup. I have paid consultations as well. If they're asking for an actual consultation, i.e. want real advice or ideas, I'd point them towards my paid consultations too, but it just feels a bit wrong to ask them to pay to inform me about their project. Perhaps I'm too gentle? 🤣

I've been a seller on Fiverr for over a decade or so now, if there's one thing I've learned from experience, it's the importance of setting boundaries. Without clear boundaries, you'll find yourself chained to your desk, replying to messages at unholy hours, and you can kiss your social life good bye. Trust me, you're not fun to be around if you're constantly staring at your phone and interrupting social activities because "you just have to respond to this message". Been there, done that, and let me tell you, it's no way to live. Setting clear expectations with your buyers is just as important. When you're clear about your availability right off the bat, buyers know when they can expect you to be there (and when you're not). It helps prevent those 3 a.m.-on-a-Sunday-morning "Hey, are you there?" messages. I've had my fair share of buyers who thought I had some sort of supernatural ability to be on-call 24/7. I rarely get that now, as I've set specific working hours, and typically, I don't respond to messages outside those times. If a really cool project comes along, I'll send a brief message confirming that I've received their request and that I'll follow up on the next business day. You can use quick responses for this, or even auto response. There is one exception to my rule: I promptly respond to revision requests to acknowledge it and assure the buyer that it will be addressed. It's important for buyer satisfaction, and I'd hate to leave a client hanging. However, this immediate response doesn't mean I'll work on the revision outside my business hours (and I certainly don't wake up at night to respond to them!). Establishing clear expectations and boundaries also makes you come across as a true professional, because you don't need to pounce on every opportunity like a vulture on carrion. By being upfront about your expectations and availability right from the start, you signal that you're not in a desperate scramble for work. It shows that you're confident in your abilities, value your personal time, and aren't afraid to say so. My buyer relationships are better for it. How do you set boundaries and expectations with your buyers? Do you have set working hours?

I've seen the same thing happen. But now, it's like everyone's itching to drag me into endless Zoom calls before they decide to buy anything. And what gets me every time is that they end up expecting everything for nothing. One of my main reasons for loving FIverr, was that I didn't have to waste half my day speaking to clients.

I posted in on the Plus forum because I was afraid someone would notice the 0% fee and the topic would have been flooded with all the people complaining about the 20% fee for Fiber, instead of talking shop.

No you won't. But I expect a soggy post with lots of emotion here on the forum. 🤪

Hi there, and welcome to Fiverr! 1. This is likely because you're not a Fiverr Pro seller. The practice of using real names began when Fiverr doubled down on what was known at the time as "Fiverr Business." It was essentially a curated selection of the best sellers, chosen based on customer satisfaction, with the aim of working with larger businesses. Sellers who qualified for it were asked to use their real names on a distinct "Fiverr Business Profile." Over time, Fiverr Business merged with "Fiverr Pro". Originally, Fiverr Pro indicated that a seller had been thoroughly vetted and confirmed as a professional by Fiverr, and it was really difficult getting in. Those who were part of Fiverr Business are now under the Fiverr Pro umbrella (I'm not entirely sure if all such sellers were automatically transitioned to Pro status, but it seems that way). So, the likely reason you're missing this feature is that you're not a Fiverr Pro seller. You can learn more about Fiverr Pro and apply here, if you think you have what it takes: Freelance vetting & application | Fiverr Pro 2. As a new seller on Fiverr, you might notice an initial boost in visibility, which is a common experience. However, this momentum tapers off, and from there, your visibility largely hinges on your success score. Fiverr tends to promote its top-performing sellers, so it's important to understand how things work. Be aware that Fiverr recently overhauled its level system, so there's lots of outdated info out there. Here are some tips: Try to exceed expectations. Under-promise, over-deliver. It's always better to deliver more than you've committed to rather than falling short. Be honest about your capabilities. Declining a project is better than underdelivering if you're not 100% sure that you can deliver as promised. Make the most of Fiverr's features to build trust. Pay attention to your profile, gig descriptions, thumbnails, videos, and portfolio. As a new seller, having something to show for is really important. Always be professional, polite and helpful, even when your buyers become challenging. Try to turn negative situations into positive experiences. Remember that both public and private feedback from buyers influence your success score. A higher score translates to better visibility. 3. See my above answer. Simply being active on the platform, like refreshing pages, or participating in the forum, makes no difference. What truly makes a difference is the quality of your work and the experience you provide to your buyers. Focus on delivering exceptional stuff and outstanding results whenever you get the opportunity. I hope this helps!

Your visibility on Fiverr is based on several things. Here are some of them: How successful you are, i.e. how satisfied your customers are with your work and service, the likelyhood of buyers ordering from your gig (relevance to what they're looking for), etc. Your seller level - Fiverr displays a mix of new and more experienced sellers. Your profile completeness, i.e. that you have made use of different features available to you. To succeed on Fiverr, it's crucial that you accurately assess your skills. If you commit to delivering expert-level work, you need to truly deliver at that level. Otherwise, you're setting yourself up for unhappy customers, negative feedback, and a whole bunch of issues like repeated revision requests or even cancellations – all bad things that can make you less visible on Fiverr. An example of this would be claiming that you're a fluent English speaker if you're not. It's OK to not speak a foreign language fluently, but if you claim you do, people will expect it. Being honest and not overselling your abilities really does go a long way in keeping your buyers happy. Let's say someone asks me to write an article about makeup. Sure, I could try. But it probably won't be impressive because I'm a guy and wouldn't know a mascara from an eyeshadow. If I said I was good at it anyway, the client would be disappointed. They were expecting a high-quality piece. So, what I'd do instead is be upfront with them, and admit that writing about makeup isn't my forte and possibly direct them to another seller who is more suited for the task. Ultimately, I might not land that particular order, which is fine by me since I wouldn't be able to deliver top-notch work on that topic anyway. But this approach could lead them to think, "Wow, this guy is straightforward and really knows his strengths. Let's reach out to him the next time we need an article on a topic he's confident about!" You'll also need to be great at communicating, and sharp with the details. Like, if your gig or profile description is riddled with typos or even misspelled company names that you claim to be an expert at working with. I also noticed that you claim to have completed 1600 jobs, but there are only ten reviews on your profile. It's possible those jobs were done outside of Fiverr, but it's still something that might make people hesitant unless you've got a solid portfolio to show off. You might want to rethink your gig thumbnails too. You're offering design services, among other things, and those thumbnails should showcase your design skills. Good thumbnails can really boost the chances of buyers clicking on your gig. If you're promising to create designs for someone's YouTube channel, they'll expect your thumbnails to mirror that level of professionalism. First impressions are key. I hope this helps!

Did you use a VPN? That can cause the system to flag you for this.

Posting indiscriminately in Facebook groups doesn't work. When you share content in industry specific groups, you're likely to annoy or be ignored by most members. Think about it: if you're part of a group for professional web designers and it's flooded with links to Fiverr gigs, would that be valuable to you? Probably not. Posting in groups dedicated to gig sharing is even less effective. You'll only find other sellers trying to drive traffic to their own gigs, not potential buyers interested in what you offer. So, what are the alternatives? Your best marketing tool is Fiverr itself. By delivering consistently high-quality work without overpromising, being a pro at support, communication, and delivering top-notch stuff, you'll impress clients. Satisfied clients contribute to a higher success score on Fiverr over time. Your visibility on the platform hinges on you impressing your buyers in every aspect of your service. Fiverr will take notice if you do. As your success score grows and you attract repeat clients, your visibility on the platform increases.

Because you never know if the seller might drop the ball and give you something totally off from what you asked for. Having the option to tell the seller to step it up and deliver what they promised is a must-have for buyers.Sure, you can always contact support when things go sideways, but Fiverr want to keep those things automated, encouraging buyers and sellers to sort stuff out on their own. Asking for a revision is one way to handle it, and honestly, I get why buyers would be jittery about ordering from a seller they don't know without having some sort of safety net in place. But I'm not a fan of how it's set up. In theory, a buyer could keep asking for revisions forever. That's exactly why you've got to vet your buyers to weed out the troublemakers beforehand. I've been on the platform for a decade, and this has only happened to me a couple of times. So, if you're good at spotting the dodgy buyers, you're less likely to run into this. Upping your prices is another smart move – in my experience you'll have far fewer headaches working with serious people, and their budget can often be an indication of just how serious they are. It's the penny pinchers you've got to watch out for.

I think they're A/B testing to see what works best. But you never know. But like you said: there's a huge difference and the number of reviews clearly will have an effect on buyers.

Yeah I don't mind the occasional bug and I didn't panic when I saw the app today because I expected bugs. But when you have a well-planned, thoroughly tested system ready for launch, you iron out the worst of them. Telling hundreds or even thousands of hard-working people that years of their life is now wasted because of a demotion is not just a tiny bug - it's a big "we don't care if we scare the living daylights out of you because you're not important" to their sellers - mostly because it just proves that they don't know what's going to happen after this launch themselves. Now I'll enjoy this candlelight Hans Zimmer concert in peace. Nothing like a good movie soundtrack to take your mind off things.

To be fair, the update solved it. But it says something about the way things are run here.

They simply don't exist. It's all in our heads.

Does it say I'm a new seller on the website, or a TRS?