smashradio

You're not allowed to have more than one account on Fiverr. So if you're thinking of making a new one, you have to delete the old one. I suggest trying with the account you already have first. Having a few reviews, even if they're old, can help create trust with new buyers.

Classic.

If I were tuning it, I'd make sure it delivers exactly what you're asking for. While I agree that it's dumb to promote $10 voice overs, the issue wouldn't be with Neo if it did, but with the people Fiverr let onto the platform. They created a bot specifically designed to connect you with the right seller. So, if a seller is offering their voice for 10 bucks and that's what I'm looking for, then that's what it should show me. But that's not really my main point. I don't want Fiverr to sell ten-dollar VOs. My point is that Fiverr is shifting away from catering to cheap buyers, and that causes a decrease in the number of buyers. You'll find more shoppers at Walmart than at Tom Ford, so moving upmarket means you might lose some customers. That's not necessarily bad if the remaining clients can afford the higher prices. That's not the only reason, obviously. I buy on Fiverr too, and what used to be a somewhat smooth experience has turned into a hassle. The review process has ballooned to three pages, plus there's that irritating email marked [ACTION REQUIRED] (Yes, I made it look horrible on purpose because that's what I feel whenever I get it) pushing me to give private feedback on top of everything else. Plus, finding a reliable seller has become a pain unless you're an expert in that field yourself. It's always been a risk ordering here, but now, even the pro badge doesn't guarantee quality or even any resemblance of skill.

No, it really doesn't matter what you sell. Let's say I sell apples, and you sell oranges. You have a really cool website with lots of content about how fresh and delicious your fruit is. I steal that content, but I change "oranges" to "apples". It would still be plagiarized. In your specific example with gig titles, that alone would probably not be enough to claim plagiarism. Are you saying that all you did was copy the gig title, or did you also use other parts, like gig description bits, package descriptions and so on? Adding to that, you said you used an image from the web you found. Perhaps that image has been used before by other sellers, and the system flagged it because of it, or perhaps someone at Fiverr took a close look at those gigs and said "they're too similar for it to be a coincidence, this is a) copied or b) the same guy using two accounts" - which is also not ok on Fiverr.

It would still be using someone elses work. In academia, copying 30% of someone elses work would be considered plagiarism. In my line of work outside of Fiverr (the press) I would never publish something that was 30% or even 20% copied, beyond direct quotes with a link to its source. If I own a company and copy 30% of my website content from my competitor, I would probably get sued. These rules aren't specific to Fiverr: plagiarism is plagiarism. But I didn't make the rules. I just follow them.

Highlighting reviews in your portfolio might be tricky, because they're not your work; they're testimonials. I'm not saying you can't do it, but I wouldn't if I were in your shoes. What you could do is put together some slick presentations that you give to your clients. Think of a "Your numbers at a glance" kind of thing. Make it look sharp and highlight key stats/info that the client (and potential clients) can quickly look over to see your expertise. As long as that's part of what you're offering to the buyer, it should be fine to include in your portfolio. But make sure the buyer is ok with you sharing the report first. Doing that without their permission is a big no-no. Just to be on the safe side, I'd suggest checking in with support to confirm. But I'd think they'd be cool with it.

Is it silly of Fiverr to not allow sellers who copy/paste other people's gig description a place on their platform? I wouldn't say that the sellers who stole my gig description was respecting my time and effort in making them. Being on Fiverr is not a right. It's a privilege. This isn't a public utility or a government institution. It's a corporation. As such, they can do pretty much whatever they want within the law. So Fiverr should ignore theft of other sellers intellectual property because of spammers? Look - I get that you're angry and I'm not here to be the judge of what you did or did not do. I'm just explaining to you why Fiverr acts like it does. If you think that's treating people like "garbage", I'm not sure why you'd want to stay. With all that said: your only option at this point is raising another ticket with support. It probably won't lead anywhere, which is why I prefer to tell it like it is, based on my experience after being on the platform for a decade and seeing sellers in all sorts of situations, including this one, many times. But you're free to do with your time as you please, so know that the option of contacting support again is there, if you want to go that route. Perhaps someone else will respond because they've experienced this themselves, but I doubt it for one reason: they're not here anymore. Anyway, I wish you the best of luck, and I'm sorry we can't do more for you here on the forum.

I didn't say you weren't aware it was a mistake, now that you've made it. That's why I always make it a point to learn all I can about a platform before I get started. I read the rules, basically. I can't tell you how to restore the opportunity of creating new gigs, because you can't. Support has already told you their decision is final, and the team making those calls aren't the same ones answering your request. Like you mentioned, they're not going to help you out. I get that's not what you're hoping to hear, but I'm just trying to spare you the headache of trying to sort this out after the fact. Fiverr takes originality seriously, and since a lot of sellers try to steal gig descriptions and material from others (it has happened to me), they're not exactly forgiving when someone does it, even if it was a "mistake".

And I'm not sure how you plan on convincing support, given that they've already told you their decision is final.

So you copied someone elses gig description and used an image from the web that's not unique and could have been used by multiple other sellers. That's your reason.

I think so, but I also believe it was like that even before the switch. Sellers have beensanitizing their reviews for a long time,avoiding anyone they thought might be a hassle to work with. But is it just about the reviews, or is it more about the experience we anticipate with those buyers? This doesn't seem new to me. I've had buyers who've been turned away by others come to me, and rejected them because it tells me two things: they've set off alarms with others, and I wasn't their first pick. So, why should I take them on? Just because they couldn't find anyone else? Nah. P.S. Your buyer seemed like a creep. Why would someone insist so badly on buying something you're not offering? Heebie-jeebies. If this is happening more now than before, it's likely a combination of the new review system, increasing use of AI by sellers, and a rise in prices. When half the "pros" don't really know what they're doing and lean on AI to get by, I bet they're more likely to say no to jobs that need real skills. That contributes to buyer loss for sure. The jobs that don't could probably be done with AI by the buyer themselves. Add the AI-pocalypse to that, and I'd say this isn't a coincidence. I also think many buyers have left because it's no longer justa place for cheap value deals. Fiverr is aiming for fewer buyers who spend more, and that's what's happening. They've been saying so for years, and average spend per buyer seems important to them. Just look at the top of the Q4 Shareholder letter. The seller featured on the first page is listed at 5000. I think higher pricing is driving away bargain hunters who expected to get their simple tasks done cheaply. Now, those gigs are way down in the search results, and if you ask Neo for something affordable, it's likely to show you the most expensive gig on Fiverr. Twisted sense of humor, that one. And let's not forget the pandemic. Fiverr skyrocketed during that time. We all knew it couldn't last forever.

Saying racism is the reason your gig got rejected is off-base. Sorry to say, but Fiverr has hundreds of thousands of members from all over the globe. I get you're upset, and dealing with support can be a hassle, but it's more likely your gig got denied for not following Fiverr's terms. We're all just sellers or buyers here, so we can't tell you the precise reason. You should check your email. Fiverr typically sends out an email explaining why your gig was denied and about other account issues.

You could raise a ticket with support to get more help with this. It might be a bug or issue with your verification method.

Unfortunately, there's nothing we can do about account issues like this here on the forum. We can't do anything about how support replies or the outcome of this for you here.

Beyond bringing anything resembling Slack into the picture (please don't) I think these are good ideas. Labels and private notes are great ideas that would make things easier for sellers. With that said, I don't see how it can be rude to ask the buyer to communicate on the order page as they should. If you end up in a dispute, it's easier to have everything in one place. But I wish they would add more inbox-like messaging system for the order page. I've mentioned it in my meetings with product managers at Fiverr, but so far, crickets.

I don't see why not. As long as it's the real you infront of the green screen.

We can't tell you if you should quit Fiverr or not. That's up to you.

You're not allowed to make new accounts if you get suspended. This is not allowed, as per the terms on Fiverr.

This is just a notice to tell you about their policy. We all have that there. It's just a reminder about the review policy, and nothing to worry about.

Actually, they have. I've learned that you don't need Fiverr to specifically tell you what they do with the info they collect: you just have to see what they collect. In the case of revisions, they ask the buyer why they need a revision - was it just because they still need revisions? If so, it shouldn't affect you at all. Was it because you delivered poor quality? That can affect you, if not, they wouldn't ask. The same goes for the "emtpy delivery" option, which is there to stop sellers from delivering without doing the actual work. I've seen sellers get flagged for this before, so the questions asked by Fiverr when the buyer asks for a revision clearly has an effect. So was the old one. Perhaps even more so. People constantly complained about not being visible on the platform for years, and always without knowing why. This is why I don't trust Fiverr to determine how I perform - that's something I constantly analyze myself based on my own work. Here and there I'll see something I could improve upon. So I try to do that. We can rage all we want about the new system, but it's here to stay. Nothing we can do about that, beyond doing our best.

I don't know why so many sellers think revisions are a bad thing. In most creative work, it's just part of the process. It's not something to get stressed about. Unless you delivered something totally off from what was initially agreed upon, I wouldn't worry about it affecting your performance. The buyer has a few options when asking for a revision, one of them being that the quality was low, another that the delivery was empty. The top choice is "I still need revisions" and that won't affect you negatively. The other two might get you flagged, though. Maybe your stats went down because you've been busy working with those clients instead of finishing other orders. With that said, I charge for anything more than 2 revisions (and I consider revisions as minor changes within the original scope of work). So if a client ever tried pulling that on me, I'd say, "I'd be happy to make that revision for you. Here's a custom offer for an additional revision, since we're now beyond the original scope of this order," or something along those lines. I always let my clients know about my revision policy upfront, and if they need help figuring out what they need before placing an order, I offer paid consultations to help them out. What I don't do is work for free. I've had orders go from $200 to $800 thanks to revisions, and that's always a good thing. If a client wants to pay for my time to brainstorm with them, I'm all for it. The keyword is "pay". But unless you've specified that before the order started, or if you offer unlimited revisions (nobody should ever do that!) you're stuck working for free at this point. If so, I can perfectly understand why you'd be stressed out and annoyed. If that's the case, take this opportunity to learn from it, make your buyers happy and then move on to bigger and better things. I hope this helps 🙂

Exactly. I think being proactive and asking questions can also be a way of showing the buyer that you mean business, and you're not just working on autopilot. I know I feel much safer as a client that way. But I always let the buyer know why I ask so many questions, so they know that it's in their best interest to respond, and not because I don't know what I'm doing. Summarizing their responses is always a good idea. Yeah the current GPT needs some work. Sometimes, it flat out refuses to do what's asked of it. I actually prefer Bing Chat in most cases. I used Claude for a while until they stopped offering it in the EU due to GDPR and AI laws, and it was great at organizing information. I mostly use GPT to eat data these days - so if I have to write about something that requires me to easily get data from research, I'll set up a GPT with all the knowledge and basically use it like a search engine to pull up info from those documents.

Yeah those five-dollar-buyers... Run, forest, run. (Two movie references in one post!) Surprise, surprise. I would love to see a demo of your system once it's up and working. I think you're on to something, and if you can get the backend to disappear and provide a polished product, I think you could make some money with this. A lot of agencies and freelancers still do this manually (including me) and I would easily pay for something like this if it works well.

I suggest trying it for a month and see how it goes. Then see if things improve. Beyond that, I responded to this in this thread, in case someone want to read that.

Not a bad strategy at all. You position yourself as the expert, then provide them with choices based on that, guiding them towards the best course of action.