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smashradio

Seller Plus Member
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Everything posted by smashradio

  1. They will have a notice on the reviews, yes. 🙂 Hahaha! How nice to see you again, mademoiselle!
  2. Happy to hear you had a similar experience as I did after your meeting! And it's great that they're collecting feedback and taking the time to speak to more of us. I think we're going to be needed by Fiverr when they launch this (again) because the unreasonable "This will not give me fast rank!"-people will go nuts (again). So I think it's great that regulars are brought on board to be a voice of reason in all of this.
  3. @uk1000 There's no way for an automatic system to decide which star rating is correct based on the review text, so as you say, Fiverr would have to reach out to the buyer to confirm the rating, adding yet another step to what's already a convoluted review process. I don't think buyers are going to love that. The whole thing's a pain as it is. First, there are the three different star ratings, then you're expected to write a manual review. Next, Fiverr nudges you to complete a private survey, peppering their messages with serious-sounding subject lines like [ACTION REQUESTED]. Even as a seller, I don't bother reviewing other sellers anymore, unless the experience is a disaster. Adding a preview, like @vickieito suggests, would also add another step to this process. And for what? Because a negative rating on a very rare occasion was meant to be positive? I can't imagine this happening that often. But perhaps it would happen less frequently if the process was simpler. In my opinion, the review process should be streamlined, and not complicated further. How about a single-star rating and asking for a private review simultaneously? Less is more sometimes. I mean... Look at my inbox! And I'm not a "big buyer".
  4. There's nothing wrong with offering a discount in and of itself, as long as that discount is part of your pricing strategy.
  5. Listen, it's flat-out against Fiverr's rules. This is like speeding. Nine times out of ten you'll get away with it, but one day, wham! You're wrapped around a tree, got a concussion, totaled your car, and get arrested, all 'cause you wanted to get somewhere 30 seconds ahead. Plus, constantly being online doesn't make you successful. Being great at what you do does. But if you're banking on an auto-refresher and rule-breaking to snag orders, I'm guessing you're not exactly acing your game.
  6. Fiverr ruins the audio quality. We have been trying to tell Fiverr staff and management about it for years, but they don't care.
  7. Why is this a problem? It will be converted to EUR on the receiving end anyway, as soon as you want to spend the money using your Revolut card in a EURO country. It happens in Paypal too, when I transfer to Revolut it automatically wants to transfer euros. Keep in mind that your account number is in the EU and connected to a EUR account, not a USD account. You might have a separate USD section in Revolut, but the account is in EUR, no matter what. You can keep USD in your account, but the moment you swipe your card in a store, it will convert to EUR anyway, unless you're in the US or you're paying in USD.
  8. No, it's not. This is false and a repeated lie here on the forum. Staying online has nothing to do with your success.
  9. From what I know, a browser can send a lot of data about the host device, including browsing history, trackers through cookies, device fingerprinting, hardware and software info like OS, IP, add-ons, information about your connection, ISP, where you are, how you move around a website (heatmaps), device orientation, social media logins, what fonts you have installed, system language, screen resolution and so on. All of these combined can be used to identify you and track you. Even if you manage to hide some of this info, you can still use browser fingerprinting that collects the other info here to identify you. Tracking is scary stuff.
  10. The support system doesn't use the same tracking as behind-the-scenes anti cheat systems, though. It might also be dependent on information you input, but that Fiverr doesn't ask for. The two systems are not even related, as the support system is third party. It all ties in with moving up-market, which is what Fiverr wants to do. But in the end, you're responsible for attracting great clients, too. One way to do that is to price yourself at a premium.
  11. This is like asking: if you allow people to have a kitchen knife, they might use it for something other than cutting beef. Keep in mind that the seller also has to be 1) ghosting the buyer 2) delivering something not up to par with the gig description, or 3) being late on their delivery. So, if and when this happens, the seller will have to help the buyer in question to do that. Okay, so you could do this to one person. But then that one person would have to help the person doing it by being a bad seller. I'm also a writer, and in my novel, Fiverr has all the cool gizmos they need to catch bad actors and put them in my imaginary Fiverranamo Bay. It doesn't open the door to the wild west unless the seller acts like a cowboy.
  12. As I mentioned, they can track a lot of identifying factors. Hiding a digital footprint or trend big enough to actually harm anyone at scale is nearly impossible these days.
  13. Exactly. It's a theoretical scenario so unlikely that I'm willing to eat my Stetson should it ever occur on a massive scale. The fine print of my Stetson bet, to ensure the safety of both my digestive system and my cherished headgear. The event must be of significant scale: At least 1,000 orders must be placed, cancelled, and negatively reviewed, within a single 24-hour period. Authenticity of actions: All involved parties must be verified by a team of independent experts as acting in accordance with the described scenario and not in a bid to make me munch on my Stetson. Verified by Fiverr: Fiverr’s official statement confirming the event must be produced within 72 hours of occurrence. Should anyone in this thread ever be implicated in any way the bet will be null and void. This includes, but is not limited to, instigating, encouraging, or participating in the scheme. Hat Consumption: Should all the above terms be met, I will, within 48 hours, post a video of me "symbolically" eating my hat. However, the actual consumption of the Stetson hat will not occur due to health and safety regulations. Instead, I shall indulge in a specially commissioned, edible replica of said Stetson hat, which shall be deemed an acceptable alternative. These stipulations are set forth to maintain the integrity of the bet, the health of the proposer (me), and, most importantly, the longevity of my favored Stetson.
  14. I wrote a lengthy response, but it went to the approval bin, as most of my posts have been these last few days. Very annoying. I can say that Fiverr has multiple ways of identifying this. Like I mentioned in my "soon-to-be-approved" post, the people who want to do this sort of thing don't have the resources to make a dent in their category, and the people who do don't want to. But if someone did, they would have to deal with the dough required and then have multiple people purchase and cancel. The trend alone would make the bells go off. Fiverr can track you by device, IP, location, habits, usernames, patterns, spending, etc. Imagine if 50 orders came it around the same time from the same place, all of the similar amounts in the same category, and all of them were cancelled and got a negative review. That's a clear trend. Fiverr has AI systems identifying these things.
  15. It's a good idea, but we've frequently seen buyers flouting rules with impunity. It would have to be made very clear to the buyer that the option for incomplete/faulty work/delivered files that didn't go through is only to be used in those cases. But like I said, it's not a bad idea. It's better than the current system, for sure, while still allowing buyers some leeway if the delivery isn't up to par. Fiverr undoubtedly needs to devise strategies to manage this sort of thing, but as you know, that's dealt with by the Trust and Safety teams, and they're basically like the CIA: If they do their job right, you'll never know about it. I also have a theory that they show up to work in black suits and sunglasses, but that's a revelation for another day. It's worth considering that categories with the most competition host thousands of sellers. Effectively "eliminating" this competition would be nearly impossible unless one possesses substantial financial resources. This would entail recruiting a large number of friends to purchase from all competitors, leave negative reviews, and somehow avoid detection from not just your bank, but Fiverr too. It's a hypothetical scenario that Fiverr likely contemplated and went "naaah". Sellers who might consider such extreme measures to "eliminate" the competition lack the resources to even make a dent in their category. Those who do have the resources are already successful and see no need for such tactics.
  16. I agree that this feature should be available to everyone with Seller Plus, including the lower tier. However, I don't think it should be free, and this ties in with me wanting the entire platform to be behind a paywall. While it is basic, access to benefits as a business owner is something you earn. While I agree with you that many buyers will click order without reviewing the gig properly first, this is mainly a problem with sellers at low price points, so it's a position the seller places himself in. I would agree with making it available for everyone if everyone first had to pay the price of entry. Will that ever happen? I doubt it. But they can certainly put more behind the paywall. This is like readers of my paywalled newspaper saying, "but this information is important, so it should be free for everyone to read!" Why? Why should I work for free just because I relay important information? Why should Fiverr give away the good stuff for free? Being on Fiverr is a privilege, not a right. So is the access to any feature they decide is worth charging for.
  17. Absolutely agree. It makes no sense to let them push that button for free after the included revisions are spent.
  18. You. Let me explain. You can refuse to cancel the order. If the buyer then goes to support, they must prove that they didn't get what was described in the initial offer or gig description. This is why clearly defining your offers is so important, paying as much attention to what you won't do as what you will. Think of it as a contract with clauses and terms. You don't want to cut corners here because having a strong initial custom offer to go back to in a dispute often means the difference between winning the "case" or having your order cancelled by support. And no, the buyer can't take your delivery. The terms are pretty clear on this, and in the very rare instance a buyer behaves like this, I will let them know that my legal team always follows up on any unlicensed usage (and I mean it). So if a buyer cancels and then decides to use my deliverable anyway, you could take them to court or have your attorney follow up. The terms on Fiverr states that the buyer only gets the rights to a deliverable when the order is paid for.
  19. Yeah, but they won't leave. They'll make another profile in that case. Besides, it makes more sense to bring this to support, because doing this is not allowed. Haha, yes, of course someone had to ask. Glad it was you! In those cases, Fiverr will deal with it as they have done all along. Behaving like this is still not allowed. Just because a buyer can now review a cancelled order doesn't mean the rules of engagement have changed. This sort of behavior is a clear violation of terms. Glad I could help! 😄 Exactly. Their argument is sound. Sometimes, Fiverr has to make unpopular decisions for the good of the silo... *cough* Fiverr.
  20. I don't see this as a significant problem. Yes, there are difficult buyers, and they aren't limited to those with five-dollar gigs. However, there's an argument for setting higher prices to deter bad buyers. With a higher price point, you will have more time to vet each buyer and collaborate to solve potential issues. Given that Fiverr is also lowering the demotion threshold to 4.2 (down from 4.7), I don't foresee this becoming a major problem for sellers, unless they begin to accumulate a large number of negative reviews for cancellations, in which case, it should be a major problem for the seller in question. The occasional negative review won't ruin your business if you're doing a great job for most of your buyers.
  21. Fiverr has been anti-5-dollar gigs for a long time. You just have to read their shareholder letters to know that. Not to mention, you just need to do a quick search for any vertical on Fiverr to see that the results hardly contain any five-dollar gigs. I can't say, but I've dropped an e-mail to the Senior Product Manager and Retention Manager I spoke to today about it. It should be an easy fix, given that the voice-over category already has it.
  22. Ah yes, I see now that the packages are different in writing gigs. I can set the price for additional words, but not additional time. Never had that problem since 99% of my writing clients contact me first. Perhaps this is an issue for lower priced gigs, as you say, because I've never had it. I'll reach out to a product manager about it, specifically.
  23. That doesn't sound like a bad idea. We didn't speak about gig packages, I'm afraid. So I can't say if this is in the pipeline or not. With Seller Plus, you can activate the Request to Order feature, though. It's not the same, I know, but if I had issues with this, I would surely use it. For writing gigs, you can set a delivery time added per x amount of words, though, and that should take care of this problem, at least in our category?
  24. Absolutely. I believe this is an unpopular change, but it certainly is the right one, and I think more people would see that if they saw this from a perspective of quality, retention and brand. What's great for Fiverr is ultimately good for us. It might be! Which change is that? Yes. Orders canceled due to chargeback will not be subject to review by the buyer.
  25. As you say, the number of orders has dropped, but your order value has increased. I prefer to look at this in total revenue numbers, not just order value, although it can be a good indicator. If you manage to work less and earn more, you're on the right path, in my opinion. Naturally, there's always a limit. Finding the sweet spot is what it's all about.
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