smashradio

This is just a notice to tell you about their policy. We all have that there. It's just a reminder about the review policy, and nothing to worry about.

Actually, they have. I've learned that you don't need Fiverr to specifically tell you what they do with the info they collect: you just have to see what they collect. In the case of revisions, they ask the buyer why they need a revision - was it just because they still need revisions? If so, it shouldn't affect you at all. Was it because you delivered poor quality? That can affect you, if not, they wouldn't ask. The same goes for the "emtpy delivery" option, which is there to stop sellers from delivering without doing the actual work. I've seen sellers get flagged for this before, so the questions asked by Fiverr when the buyer asks for a revision clearly has an effect. So was the old one. Perhaps even more so. People constantly complained about not being visible on the platform for years, and always without knowing why. This is why I don't trust Fiverr to determine how I perform - that's something I constantly analyze myself based on my own work. Here and there I'll see something I could improve upon. So I try to do that. We can rage all we want about the new system, but it's here to stay. Nothing we can do about that, beyond doing our best.

I don't know why so many sellers think revisions are a bad thing. In most creative work, it's just part of the process. It's not something to get stressed about. Unless you delivered something totally off from what was initially agreed upon, I wouldn't worry about it affecting your performance. The buyer has a few options when asking for a revision, one of them being that the quality was low, another that the delivery was empty. The top choice is "I still need revisions" and that won't affect you negatively. The other two might get you flagged, though. Maybe your stats went down because you've been busy working with those clients instead of finishing other orders. With that said, I charge for anything more than 2 revisions (and I consider revisions as minor changes within the original scope of work). So if a client ever tried pulling that on me, I'd say, "I'd be happy to make that revision for you. Here's a custom offer for an additional revision, since we're now beyond the original scope of this order," or something along those lines. I always let my clients know about my revision policy upfront, and if they need help figuring out what they need before placing an order, I offer paid consultations to help them out. What I don't do is work for free. I've had orders go from $200 to $800 thanks to revisions, and that's always a good thing. If a client wants to pay for my time to brainstorm with them, I'm all for it. The keyword is "pay". But unless you've specified that before the order started, or if you offer unlimited revisions (nobody should ever do that!) you're stuck working for free at this point. If so, I can perfectly understand why you'd be stressed out and annoyed. If that's the case, take this opportunity to learn from it, make your buyers happy and then move on to bigger and better things. I hope this helps 🙂

Exactly. I think being proactive and asking questions can also be a way of showing the buyer that you mean business, and you're not just working on autopilot. I know I feel much safer as a client that way. But I always let the buyer know why I ask so many questions, so they know that it's in their best interest to respond, and not because I don't know what I'm doing. Summarizing their responses is always a good idea. Yeah the current GPT needs some work. Sometimes, it flat out refuses to do what's asked of it. I actually prefer Bing Chat in most cases. I used Claude for a while until they stopped offering it in the EU due to GDPR and AI laws, and it was great at organizing information. I mostly use GPT to eat data these days - so if I have to write about something that requires me to easily get data from research, I'll set up a GPT with all the knowledge and basically use it like a search engine to pull up info from those documents.

Yeah those five-dollar-buyers... Run, forest, run. (Two movie references in one post!) Surprise, surprise. I would love to see a demo of your system once it's up and working. I think you're on to something, and if you can get the backend to disappear and provide a polished product, I think you could make some money with this. A lot of agencies and freelancers still do this manually (including me) and I would easily pay for something like this if it works well.

I suggest trying it for a month and see how it goes. Then see if things improve. Beyond that, I responded to this in this thread, in case someone want to read that.

Not a bad strategy at all. You position yourself as the expert, then provide them with choices based on that, guiding them towards the best course of action.

Yeah, I know the type. Haven't seen them since I raised my rates and went pro, but yes, they're out there. I've had a few of them when I was new to the platform. So true! And yes, I recently interviewed a couple of teens for my newspaper, and could hardly understand what they said. I realized two things: If I ask, I'll look old. If I don't ask, I have to guess. I decided to look old.

We can figure out the reasons behind negative private feedback, and our guesses can be pretty informed, based on our dealings with clients. If our numbers take a hit a week or two after interacting with a difficult buyer, it's worth revisiting those orders to see where things went wrong. It's also a good idea to evaluate each order after completion (regardless of the buyer feedback) to pinpoint what could've been improved, and then match your self-review with your track record on Fiverr over time. Pinpointing the sources of negative feedback isn't too hard if you dedicate some time to introspection and self-assessment. When my son was born, I was understandably distracted. Since taking extended breaks from Fiverr could tank your career on the platform, quitting wasn't in the cards. My SM alerted me that my buyer satisfaction was slipping, so I took some time for a bit of self-reflection. Here's what I pinpointed: My focus on work had dropped, yet I was taking on as much work as before. I had less time for each client because I was juggling responsibilities with a pooping, screaming bundle of joy. Lack of sleep was impacting my performance. I identified six orders with obvious problems, ranging from one I had to extend twice without timely communication with the buyer, to overlooking crucial details, and even a few where the quality of my work was less than stellar. Needless to say, I wasn't pleased with my performance, so why would those six buyers be? Two were repeat customers, and I lost one of them (they didn't return for their usual weekly order). I was pretty certain they left a negative review. I also found a few other orders as potential sources of negative feedback, based on the fact that they were first-timers with me, didn't leave a review, and I noticed a significant drop in visibility after those orders auto-completed. So, it's possible to identify them and address them. My strategy was to cut back by dropping one of the gigs causing problems, and to concentrate on my core services. I also increased my prices to lighten my workload. A couple of months down the line, my SM told me things were getting back on track. As business owners we may not get to see the actual private feedback, but if you're not evaluating your performance, scrutinizing your orders, and doing some honest self-evaluation, you'll be in the dark until it's too late, and you find yourself buried on page 37.

Very useful for new sellers on the forum! As with many other posts here, they should be mandatory to read before being allowed to post. Now I want to hear your stories. That too. But if you're afraid of your clients, you're in the wrong line of work as a freelancer, in my opinion. I don't think I've ever annoyed my buyers by asking relevant questions, though. Have you? Yeah, and this has always been true for as long as the buyer satisfaction rate has been a thing. I don't think the system has changed that much, to be honest, if you disregard the fact that everything is now run by Neo's evil twin, which I have named GobbleLogic 2000. But the fact is, we've had the buyer satisfaction rate hanging over our heads for years, we've just not been able to see it before now. There's a distinction between posing the right questions and asking irrelevant ones. If a buyer specifies they need 1000 words, you don't ask "Can I deliver 800 instead?" If they request an upbeat tone, you don't ask "What tone should I use?" I begin my interactions by explaining to the client that I have a set of questions that enables me to deliver the best possible outcome (I like to believe they want that too). I approach it as a partnership, and tell them my goal is to help them grow and succeed. To achieve that, I need the right information. In my experience, buyers like discussing their business or product with someone who shows genuine interest. But then again, I stay away from low budget buyers. They often expect you to know everything upfront and seem to believe that they've now invested their life savings into you. That comes with some unrealistic expectations. Big budget buyers are usually pros who are used to working with other pros, so I guess that helps, too.

Don't just guess and assume what your buyers want – ask questions! When you assume, you risk a mess-up that could tank your ratings, especially now with the new success score digging into your every move, but you also risk making your buyers generally unhappy. What's obvious to you might not be to the buyer and vice versa. Be thorough in your questions, and double-check even the small stuff. This way, you're not just delivering; you're impressing, and showing the buyer that you care about what they want. It's a straightforward strategy, but I think many sellers forget to simply ask.

According to this, you're struggling with buyer satisfaction, communication skills and having many cancellations. Keep in mind that buyers can leave two reviews: one is public, the other is private and only visible to Fiverr. That means a buyer can leave a five-star public review, and still tell Fiverr that they aren't happy with your service. Your success score takes both into account, but the private review is by far the most important one. So while you might not feel that this is true, your buyers have left negative private feedback that caused your stats to be what they are. Besides that, I see you have a few one-star reviews, one of them being for a cancellation that went via support. That's not good. If you don't believe that it's true, I can't help you, because you won't believe what I'm saying anyway. This is what the Fiverr system tells you. I can't tell you if they are correct or not, because lots of sellers are unhappy with the new level system. But it is what it is and we have to work inside that system, so if you prefer to learn more about how you can improve in the eyes of the algorithm, there's some more information on the different ways you can do that here: The success score, explained (fiverr.com) You can read more about the particular things going into the success score here as well: Success score – Fiverr Help Center

Like I explained in my first post, this happened to me before because the buyer didn't know they had to check Fiverr for messages. They thought everything would come via email. Sometimes we have to educate buyers on how to use Fiverr. So it might be that, or it could be any number of reasons, like illness, days off, them being very busy or simply not understanding that you need additional information and to be available for you. So it's impossible to say for sure, but it often helps if support reaches out. If she's not responding within 48 hours, I'd ask support to help out.

You need to click where it says "Success score" and then you'll get a panel on the right with your specific gigs. That's where you'll see what affects you the most.

Have you sent any actual work to the buyer? If you're missing information required to complete the order, try reaching out to the buyer within the order page if you haven't already. Allow them some time to respond. If there's no response, you can open a ticket with support. I've experienced buyers ghosting me too. When support intervened, it helped resolve the issue. It turned out the buyer didn't know that they needed to log into their Fiverr account to check messages. They assumed all communications would come via email. Once support reached out through email, they finally responded to my desperate hails. 😅 You can raise a ticket with support here: Help & Support | Fiverr

Which metrics are counting towards that rating? Go into your level overview and click on your success score. In the right panel, scroll down to your list of gigs, and expand them to see which factors the system suggests you work on. Mine are all positive, but if your rating is 4, I'm sure you'll see something in red here:

The serenity prayer is one of beauty and wisdom that I hold dear to my heart. And I agree with you. For weeks, we've been raging. Now it's time to accept that Fiverr doesn't care, and to figure out how we best can get through this as business people. The marketplace isn't what it once was, and it won't go back in time. My choice is to not remain enraged, but rather engaged. Not so much in Fiverr, but in my own business. Fiverr is and will most likely be a part of that business for years to come, even if I dislike the direction its taking. As for your question, @Kesha - I have always thought of these two as connected. If I'm not on the same path as my client, I'd prefer to let them go rather than disappointing either of us, especially within a system like Fiverr – but this holds true for my outside businesses as well, because I too care about "hitting the mark." It's what I'm paid to do. If that means stretching my own expectations a bit, I'll do that. I make it a point to find out if we're compatible before working together, and that has helped me avoid a lot of bad experiences over the years.

I get you and if you're not a fluent English speaker, it can be scary to write it yourself. But even if AIs spit out "technically correct" content at times, it doesn't always sound human, because it isn't. Using AI tools to help you write better can be a good idea - for example - you can ask the AI for feedback on what you can improve based on your goals, perhaps use it to help you proofread and even to suggest changes that you can adapt yourself. I'm not saying "don't use AI", I'm saying "use it for the right stuff" 🙂 I often hop on ChatGPT to bounce ideas, help me with research, or to organize my thoughts. It can be a great tool. But it writes like a robot because it is one.

Grammarly is AI too, you know. I'm not claiming everything is AI-generated, just saying it made my scanner light up red. If you claim you wrote it yourself, I'll believe you (and honestly, I don't care and have no need to point fingers here) but in my experience Grammarly can cause more problems than it solves if you're not already quite fluent. I'm just sharing this to help you understand how potential buyers might interpret it. If a buyer is searching for a copywriter, they're likely to check for this, so it's important to be aware of it to avoid missing out on business. It's simply business advice. Regarding your strategy, I suggest mixing it up a bit. Focus more on the buyer and less on yourself. Show them that you understand their needs, desires, and requirements. Make it about them, not you. When it comes to demonstrating your writing skills, remember that a skilled copywriter can convey a lot in a few words. The description of your business (and the introduction) should be enough to engage the buyer immediately. I'm not suggesting you should include your previous work in your gig description. I'm just saying that if a buyer reads your description and immediately thinks, "This person understands what I need and has convinced me in just a few seconds," you've succeeded. Highlighting benefits is good, but you might want to emphasize the results they'll achieve if they choose you, instead of just the technical details. If you think about it, when you make a purchase, is it because of the technical specifications, or because the product feels right and because you know it will bring you certain benefits? You buy a fridge because it will keep your food cold, not because it has the newest "Super Ultra Deluxe 2000 Electrical Brushless Motor LUX Edition". Or perhaps because it will make it easier to organize your food. Or because that Ultra Deluxe thingy will lower your electricity bill. You want to tell the buyer about those advantages and results, instead of the technical aspects of the product/service. The approach is, of course, up to you. I apologize if I offered unwanted writing advice. It was all about trying to help you improve your descriptions. If I got writing advice from a Pro verified journalist, editor-in-chief and copywriter with years of experience and multiple high-end clients under his belt when I was new at this, I'd gladly take it to heart though. Also, I'm not saying you used GPT, just that my scans indicated it. And if it's detected when I scan, it might be detected when a buyer does too. That's not ideal if you're marketing humanly written content. My intention was not to accuse but to advise. Regarding the accusations about copywriters using AI, it's true, but that's because the platform is now full of "writers" claiming expertise while mass-producing AI-generated content as their own. Fiverr doesn't seem to care or take issue with it. It's not good for the buyers, and certainly not for the genuinely talented writers here. I'm not suggesting you're among them; but that's the backdrop to these widespread accusations. P.S. Great job taking courses and learning how Fiverr works! It's a smart move that more sellers should consider.

I'm an avid user of GT myself. And it's actually not bad at translation most of the time. But I recently had a buyer send me something to proofread. It was a medical article from English to Norwegian using Google Translate. It used (translated) words like "provider" (leverandør) to talk about your doctor/clinic, which comes across as really weird for a Norwegian who is used to a (mostly) free and public health care system, to mention one of the weirdnesses I came across. As for your trip to Norway, I'm so sorry for your loss (of everything in your wallet) - it happens to us all. Bergen is famous for its rain, but at least the city has colors, unlike the UK, at least from what I've seen. Yeah the vikings certainly helped. Closest thing to old norse these days is Icelandic. I can understand some words, but never enough to understand a sentence.

Lol, that response is clearly just automatic based on the keywords in your original message. Since you responded, the system will probably escalate it to a human. I've experienced this myself (the automatic keyword-based response, requiring me to reach out again to get an actual response).

It's possible that they didn't find something impressive enough during their review. Unfortunately, we can't know exactly what that might have been. Remember, they go through recent orders, deliveries and chats with buyers as well, not just your public profile.

I'm proud of you for GPT-ing Norwegian!! Actually, Norwegian has a lot in common with English. Both are germanic languages with similar words (cat/katt, house/hus, god/good would be examples), and we love our loanwords. For example, I could say "Jeg skal binge noe på Netflix" (I will binge something on Netflix). We frequently use "Yes" to express a yes instead of "ja", "nope" instead of "niks", and "the kids" (who we might call "kidsa") will use "yeah right" instead of "ja liksom" (at least that was the case when I was a kid. These days, I can barely understand Norwegian kids at all). And thanks to the vikings, we brought some old norse words to England as well, like "uggligr" (ugly), Thursday (Thor's dag, meaning Thor's day) are just a couple examples I found on Google.

Whenever I get requests like these I send the buyer a custom offer. Why should I work for free, just because I worked for them before? (The exception would be if it's a small change within a couple of weeks of the original delivery and they didn't already spend the included revisions). I'd also require an order to do any type of work, always.

You have too innsert fiber to online statuz and do SEO. Just contributing.