Jump to content

First negative review! Share your experiences!


thewriteones
 Share

Recommended Posts

It finally happened. After a year of working through Fiverr, having successfully completed over 300 orders and having received glowing responses from most of my clients, I managed to land my first 1-star review. It stings, sure it does. But it’s there, for all the world to see.

Nevermind that the client left false information in his review and expected $50 worth of work for $5, but Fiverr CS won’t remove the rating. So I now find myself in a spot that I’m sure many other sellers often do as well. How will this affect my rankings? Will I notice a drop-off in sales? However, worrying never solves anything, so I’ll get back to doing what I do best, which is create 5-star quality content for clients!

But this situation leads me to poll our community with the same questions I’ve asked above:
What was it like when you got your first negative review? Did you panic or just take it in stride? By sharing your comments here, you’d be doing a lot in helping calm the fears of other sellers that are faced with what to expect when garnering a poor review.

  • Like 4
Link to comment
Share on other sites

Oh, ouch! That’s a hard one. I don’t have the heart to give any seller a bad review. I guess I’m a softie but it’s either a five-star review or no review.

I’m guessing you can’t do a mutual cancellation? Which by the way, I normally wouldn’t recommend because I know what happens at the buyer’s end when a seller does this. In your case, well, if it removes the review, it may be worth it; however, if it doesn’t remove the review, then keep the money!!!

Link to comment
Share on other sites

You know what, @writer99025? I love reading the way @fastcopywriter responds to negative reviews as well! He’s great at what he does, I’m sure, but whenever I have to deal with a difficult client, I just read a few of his responses and it reminds me that all of us have clients that can sometimes make our lives a little difficult. Thanks for sharing and best in all that you do!

Link to comment
Share on other sites

I’ve kind of let it go. I love working with clients that want to work together, the ones that really understand that branding and content creation can be a lengthy process, but sometimes, you just have to deal with folks who just can’t grasp that concept. C’est la vie, and on to the next client! Thanks for sharing!

Link to comment
Share on other sites

  • 2 years later...

I got one 1* around a year ago. Didn’t affect anything.

The order auto-completed and the buyer assumed I’ve closed it on purpose to avoid doing revisions. The CS didn’t remove it and told me I’d be in more trouble if I didn’t reach out to the buyer to find out what were the revisions and to do them (which I did and they took me 30 seconds to do which is especially annoying).

I chose not to respond to the review. The person had no idea how fiverr worked and the review reflected that so I left it be.

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

×
×
  • Create New...