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How to verify customer service account


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After, receiving an empty delivery and no response from the seller, I wanted to cancel the order and decided to submit a request to customer service. I was notified my request would not work if I didn’t verify a password for customer support. I followed the link on my email and it took me to the general support page(nothing about verifying a password) how do I verify my account, I am a student and I need my money back.

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