thepromogirl Posted May 9, 2015 Share Posted May 9, 2015 Hi everyone!Since the response rate feature started on the Monday, I’ve been left with a few questions. I’ve read the blog post about it, but Fiverr didn’t exactly provide any information regarding how it works (analytically speaking) and how the rate is calculated. Can anyone provide specifics or know where I can find this information? Link to comment Share on other sites More sharing options...
webchief Posted May 9, 2015 Share Posted May 9, 2015 same issue here,I have 17 messages to answer, response says 100%Then I answer them all and that response calculator says 93 %how ? 😃 Link to comment Share on other sites More sharing options...
julipalmer7 Posted May 9, 2015 Share Posted May 9, 2015 I am wondering the same I had some messages and I responded with in an hours time now they have my response rate as 4 hours, at 100% I dont get it either how they do that. Link to comment Share on other sites More sharing options...
webtelly Posted May 9, 2015 Share Posted May 9, 2015 It’s another thing that Fiverr hired a computer programmer off of Fiverr to figure out. It will be there until it isn’t. Link to comment Share on other sites More sharing options...
thepromogirl Posted May 10, 2015 Author Share Posted May 10, 2015 webchief said: Then I answer them all and that response calculator says 93 % Exactly. I got a few messages over night and answered them when I woke up, after I did my rating went from 100% to 63%. It makes no sense. How can anyone know how to use it properly if knows how the response time is measured. Link to comment Share on other sites More sharing options...
webchief Posted May 10, 2015 Share Posted May 10, 2015 Reply to @thepromogirl:I just realized !!!The counter calculates time when message is answered not before so if you counter says 100% when you go to sleep it will show you same until you answer next message in morning, when he adds that “time to answer” to you statistics…so it is not live counter it calculates after you answer message… Link to comment Share on other sites More sharing options...
thepromogirl Posted May 10, 2015 Author Share Posted May 10, 2015 webchief said: so it is not live counter it calculates after you answer message So do I keep answering them? I'm finding myself answering them even when the conversation should be over. The Buyer says, "Okay." and I feel like I need to answer back otherwise it will hurt my response time. Where does it end? Fiverr has given zero clarification on how it works. : Link to comment Share on other sites More sharing options...
dtongsports Posted May 10, 2015 Share Posted May 10, 2015 Reply to @thepromogirl: I’ve been doing the same thing. It seems like I’m trying to get the last word in and seems unprofessional in my opinion. This is something that never should have made it from idea to the platform. It’s completely unnecessary and has nothing to do with anything, nor should it. Link to comment Share on other sites More sharing options...
dtongsports Posted May 10, 2015 Share Posted May 10, 2015 I have just posted this thread for those who don’t want this feature… our voice is the only way…http://forum.fiverr.com/discussion/65356/petition-to-remove-response-rate Link to comment Share on other sites More sharing options...
webchief Posted May 10, 2015 Share Posted May 10, 2015 Reply to @thepromogirl:I always answer them, and when I see it is last message, I have in quick response text that says " fiver requires us (sellers) to send last message …" so they dont think I am not professional 🙂 Link to comment Share on other sites More sharing options...
Guest jenniscott Posted May 10, 2015 Share Posted May 10, 2015 Fiverr support responded to my question with this " your response time is calculated based on how quickly you respond to a buyers first message."So don’t sweat about responding to every buyer message within seconds, it’s only looking at your initial response 🙂I do however think they need to work on the whole thing considering we are all on different time zones! I often get messages at 3 or 4 am, so even though I respond at the beginning of MY day, it can be hours past the time it was sent…fingers crossed they figure it out 🙂 Link to comment Share on other sites More sharing options...
Anna Posted May 10, 2015 Share Posted May 10, 2015 Reply to @jenniscott: I totally agree with the different time zones it does not seem to be a fair rating! Link to comment Share on other sites More sharing options...
preetiyoga Posted May 10, 2015 Share Posted May 10, 2015 I hope fiverr will take a look in this topic and do something soon… Link to comment Share on other sites More sharing options...
dtongsports Posted May 12, 2015 Share Posted May 12, 2015 This is a message I got this morning…"hy. i m very poor. please help me how became a good seller like u?"So…I’m to spend my day answering emails like this?My goodness.DTong Link to comment Share on other sites More sharing options...
giangpiepie Posted May 12, 2015 Share Posted May 12, 2015 Reply to @dtongsports: =)) maybe I should find some top rated sellers that do not know about how the response rate works and send them messages :))The response rate is stupid ! Link to comment Share on other sites More sharing options...
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