Jump to content

thepromogirl

Member
  • Posts

    759
  • Joined

  • Last visited

Converted

thepromogirl's Achievements

Newbie

Newbie (1/14)

  • Very Popular Rare

Recent Badges

413

Reputation

  1. Yes, just do a Custom Order and take the info form your old (paused) Gig and note the pricing for the Buyer and agree on work and price prior to. I’m in the same boat where Fiverr automatically paused a bunch of my Gigs and I am going to have my regular Buyer’s who are interested in the Gig that’s being paused by Fiverr because of this “Levels” nonsense.
  2. Are you sure ? Response time does not count for the monthly evaluation. There must be another reason! trs.JPG902×512 57.7 KBAll those are green on my end, sorry.
  3. One stat that I’ve been watching lately is Order Completion. I was not sure what this was so I asked. Below is the response that I got from support: Bottom line is I really don’t know what is happening. As a Top Seller and business owner, I thought I understood what I was doing. This demotion, if not a mistake, will damage my reputation, business, and livelihood. Again, this is not a rant or complaint. I just want everyone to see what is happening to me, as a former Top Seller, Level 2 Seller, and Now a Level 1 Seller Screenshot 2018-02-15 06.21.54.png1424×595 60.8 KBHopefully this observation will help other sellers understand what it’s like for a Top Seller to be demoted to Level 1 (with Amazing statistics). Unfortunately, I’m not sure how to stop it from happening again. I second this. Just got demoted because my response time was 16 hours. I’m a former TRS as well, not a “no badge” Seller. I’m green in all other categories for this demotion except reponse time.
  4. My personal favorite “question” message: “need me fb likes”
  5. Mutual cancellations (any cancellation for that matter) has always had a negative effect on a Sellers account from inside Fiverr’s system. Unless you ask CS directly you’d never know, but all cancellations regardless of reason have always been factored into your account when it comes to becoming or losing TRS.
  6. I spoke to CS about messages with regards to “Level Status” stats last week. The CS provided this information without asking and said hitting “report” on a spam message is seen as a response by Fiverr. Knowing that I’m more inclined to report the message verses ignoring it. It helps everyone else out that that spammer is trying to reach out to.
  7. The buyer doesn’t have to actually contact them directly if you ask him to message you stating he wants to have them change the review to something different (including text) they will do so. You would just need to provide the screenshot message exchange between you and the Buyer to CS and they’ll update for them.
  8. I’m not sure what they mean by “nominated” since TRS is handpicked, but to a provide insight, when I got my TRS I basically a long “congrats” email letting me know about becoming a TRS and a notification when I logged onto my account. Not sure if they switched things up since then or what… 🤨 To note, my analytics still have me as qualified for TRS, but doesn’t mean it will happen. It is handpicked.
  9. Orders cancelled by CS still affect you. This is what I did with all the orders that got cancelled this period. It doesn’t matter who/why the order was cancelled. If you got an order in and it’s cancelled for any reason, but anyone it effects your “Level Status” statistics.
  10. I hear you, but I’ve worked with an Editor HQ Fiverr on this and many other aspects in order to “better ensure” that a Buyer reads/understands not only a Gig description but the Order Requirements as well back when I was a TRS, he agreed that some people simply don’t bother reading and we can’t “force them to” so we brainstormed and revised accordingly. He was tracking each and every order (going inside the order on his end and see what they put) that these issues from that point forward and I’d follow up daily by email. Unfortunately, we still had the same issue(s) to the point where he totally understood my frustration (because he could see what was happening essentially in real time) and I told him my suggestions (and shared all the threads) about the pause and/or reject feature for orders in these instances.
  11. Do you have evidence of this, or is it anecdotal? To me, it seems to be a huge variety of reasons that sellers got demoted, which this post was intended to help with. Yes, there are issues caused by what you mention, which is why I would be a big supporter of a “mutual cancellations” policy that does not affect stats, or perhaps periodic “free passes” on cancellations based on how many orders successfully delivered or something like that. But, cancellations due to circumstances genuinely beyond your control (as per you losing power and internet due to hurricanes) should be something we can do something about - that, however, is something outside our control at present. Everything I metnioned above is very much inside our control, which is where sellers should be focussing first of all. I have plenty of evidence (3+ years of cancelled orders one similar to the next) that shows that a Buyer ordered by mistake and/or didn’t read the Gig details and asked for what that is noted advertised. Not to mention orders where Buyers go completely radio silent and/or don’t provide the requested information––but the extension feature as at least provided some support for this, but often times the Order has to be cancelled because as you wait for the order grows closer to running late instead. Each and every time this happens, I contact CS to report the issue so that there is a ticket (and screenshots provided) tied to each order when this arises so they’re involved and are aware of the user who isn’t bothering to read the Gig details (if they’re asking for something that’s clearly advertised against in the Gig details) since they are likely repeated offenders. With Buyer’s cancellations effecting a Seller no matter the reason it’s often a bitter and hopeless situation when you’re demoted because due to someone else’s actions. I do agree that “mutual cancellations” should not effect the Seller and have supported the idea for many years now, but this has yet to be something that has yet to state no matter how much the community begs for it. Try me, if a Buyer “accidentally places an order” and would like to cancel, I’d be happy to do so, I don’t want o try and essentially force them to continue their order with me simply because I am worried about the effect it will have on my account (and whats worse is these last months I’ve had to explain to a couple Buyers that while I understand their request to cancel, I don’t want to do so because it effects my account negatively). That’s not good Customer Service, it isn’t how I want to be treated, but Fiverr has left Sellers no choice in the matter––either do whatever is necessary and within your control to keep the order going regardless of what the Buyer wants OR else. You just can’t make blanketed click-bait title like “Just been demoted? Let’s stop it from happening again.” A majority of Sellers didn’t really have a choice in the matter. If you want to promote solutions for demotions there in a Sellers control, by all means, but not every Seller who has “just been demoted” has any say if they can stop it from happening again until Fiverr’s changes how Buyer’s cancellations effect a Seller. I’m not saying that this should be on Fiverr, but all means, I knew staying off Fiverr for nearly 2 months I knew my Gig would slow to a halt. I mean water was literally flooding into my house when I contacted CS the 1st time with tears in my eyes saying “Please cancel all my Gigs, my house is flooding.” I even sent CS photos of just how bad it was (waist deep and I don’t live in a flood zone and don’t have insurance) but as a freelancer that’s something you can deal with as a working class citizen. I’m not expecting Fiverr to support me in this manner when it comes to come back and Selling on Fiverr. However, I am talking about things Fiverr can improve on that Sellers want on the site that is simply out of our control that is well within Fiverr’s control.
  12. So what’s your recommendation when a Buyer orders by mistake, is unresponsive or doesn’t read your Gig details and requests a service that you don’t advertise (and/or advertise against) or simply wants to cancel for reasons simply out of a Sellers control? Because (no matter the reason) if a Buyer wants to cancel an Order a Seller cannot force them not to but regardless a Buyer’s cancellation it can and will effects a Sellers “Level Status”… I don’t see you address this, which is the biggest reason why many Sellers got demoted.
  13. Think that’s too high? Try maintaining a 4.8. How is that possible? Two 5 stars plus one 4 stars equals 4.7 average. The system is designed to fail you! You know it’s too high when 60/100 is the passing rate required by enlisted US military personnel for their annual fitness test in order to stay the military. 😅
  14. It’s not a new system. I was demoted from TRS last year (and last night to Level 1) because of Buyer’s negligence regarding cancellations. Cancellation ratios have always had an effect on a Sellers’ ability to Level and/or be a TRS. This system was just kept private with the Editors till recently. I worked DIRECTLY with a member at Fiverr HQ with one of my featured Gigs when I was a TRS to figure out a way to include an “acknowledgement” piece as an Order Requirement for Buyers to try and prevent Buyer cancellations (it didn’t really work, but I ended up getting demoted for the cancellation ratios) in an effort to push Buyers to read the Gig details before responding to the Order Requirements and/or referencing back to the Order Requirements where they noted they themselves stated they read and understood the Gig details and provided the required information accordingly. Sellers have been asking for a way to “pause” or “reject” Orders when Buyers place an order by mistake, don’t provide the required information and/or request a service that is not advertised in the Gig for YEARS NOW. This would love so many of Fiverr’s major problems. If Fiverr admits they (or we) cannot “force a Buyer to read the Gig description or Order Requirments”, then these type of cancellations that affect a Seller’s ratio and now “Level Status” regardless of who is truly at fault should not be a thing. However, in Fiverr CS’s own word, I’m simply told when asked what can be done since I will be demoted because of Buyers cancellation because they don’t read the Gig details and ask for a service I don’t advertise (and advertise against my Gig details) I’m told, “There is nothing we can do at this point.” This is a straight up lie. They can very easily create a system and recognizes when Buyer’s cancel vs. when a Seller cancels and have it not affect the Seller in a negative way. They just don’t want to.
×
×
  • Create New...