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What to do when Buyers get late to provide info?


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Sometimes buyer not send required info on time, I have 24 hours gig and I always deliver on time. but some times buyer not provide actual required info and start timer, It left me only 2 options

  1. Cancel order and refund
  2. Mark order complete and request buyer to send required info

    If I choose first option its not good for me as cancellation ratio will increase. Please suggest what you do in this case?
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