How to avoid buyers ordering directly without contacting

[vickieito]

On 11/26/2022 at 3:58 PM, serhatakgl said:

Someone new to Fiverr has started an order. How does he get the right to start an order without sending an offer?

Is this for your "Design unique hot sauce label gig"? This gig seems pretty straight forward. You will design a hot sauce label in 2 days.

You also don't even mention anywhere that you would like to be contacted first. Even if you did, as @donnovan86 mentioned, gigs are set up so that buyers can buy from you without contacting you.

On 11/26/2022 at 4:26 PM, serhatakgl said:

Do you have any suggestion at this stage?

Ask as many questions as possible to understand the buyer's requirement so that you can deliver a quality order to the buyer.

On 11/26/2022 at 4:26 PM, serhatakgl said:

And is there any way to disable this feature?

Only to select Seller Plus members who have the "Request to Order" feature. 

[serhatakgl]

18 minutes ago, vickieito said:

Is this for your "Design unique hot sauce label gig"? This gig seems pretty straight forward. You will design a hot sauce label in 2 days.

You also don't even mention anywhere that you would like to be contacted first. Even if you did, as @donnovan86 mentioned, gigs are set up so that buyers can buy from you without contacting you.

Ask as many questions as possible to understand the buyer's requirement so that you can deliver a quality order to the buyer.

Only to select Seller Plus members who have the "Request to Order" feature.

Thanks, I decided to make.

[psykkopatte]

Even in writting PLEASE CONTACT ME BEFORE ORDERING, they still manage to order the cheapest gig...........

[Guest muzahid_muntasi]

You write in the description box of your gig that you message me before ordering.

[shiblee696]

Actually, there is no way to off the direct order. If you have lots of orders in your gig, you can open the order limit or mention your gig, BEFORE PLACING an ORDER INBOX ME. But this message is not effective, some buyers do not follow the.

[sazzad0071]

Buyer placed order without discussion

Hi there, Today I just received another order without prior discussion. It was last night and I was sleeping. Early morning I just found the notification. Luckily The requirements are in favor of me. I am afraid about if any buyer place order without prior discussion and if it seems not favorable for me to complete the task, what should I do ? I am afraid about cancellation of order will ruin my gig impression or not?
Hope to have clear explanation from experts.
Thanking you.

[agonza1101]

Hi – you are quite right. It is definitely a concern, especially given how the new Fiverr Level System impacts profiles when an order is canceled.

I usually add a disclaimer at the top of each gig description. Something like this:
** BEFORE PLACING AN ORDER, PLEASE CONTACT ME TO DISCUSS YOUR REQUIREMENTS **

Granted this does not prevent those who may skip reading the gig description and then place an order, but at least you are trying your very best to avoid it.

Also, if you offer reasonable prices (rather than basic $5 packages) that can help attract quality clients who carefully read the service descriptions and understand what they are actually purchasing.

[abdheshkjha]

Most of the time the buyers placed orders without discussing. You have to check the requirements sections what sort of details/files they have provided and if everything is good, send a thank you message and explain the project scope to the buyer.

If they haven't submitted the requirements, please ask for the details and files related to the project.

[collinsconsult]

Currently facing this same issue. Client directly placed an order and disappeared for two days now without requirements. It's just 8 hours left now. 

It's terrible. So confuse now and it's weekend already. 

[maia_videos]

It already happened to me. If the requirements are missing you can contact support and ask them to cancel without affecting your rate for complete orders, but if you have incomplete requirements and time is running out I suggest delivering anything and explaining to the buyer that you need more details . canceling or missing the deadline is not an option. I've done this before

[v23ertex]

if you join seller plus you will get an option to stop getting order directly it called : request to order. client will send messages first.

[dponzio]

This practice violates the "freedom of contract" legislation for freelancers in the European Union. Regardless of any clause that we may have accepted in the terms of service, which would be void. Being asked to pay to avoid it is not an answer. Those who do not reside in EU may check their local legislation.  

Edited July 2 by dponzio