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PAYMENT FOR VERİFİCATİON


Guest kubracorl

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Guest kubracorl

 

After registering on Fiverr, I received this message from the support team: 'Hello Kubracorluk, this is the Fivеrr suppоrt tеam! Your freelаnce service is temporarily unаble to accept new orders due to the new policy of our platform. To restore the service and see new оrders in your profile, please follow the instructions. We have sent you a QR code. Scan this QR code and complete a simple verification. You can scan it by opening the camera app and hovering over the QR code, or by using some online services. If you still have any problems, please contact us in this chat.' After following the steps by scanning the QR code, money has been continuously deducted from my bank account. When I inquired about it, I was assured that it would be refunded, but I haven't received any refund yet. Has this happened to you before? How can I get a refund?

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@Lena

will Fiverr be changing their system to stop users who are not Fiverr staff from putting "Fiverr" in their Display Names and user names (since anyone could put "Fiverr Support" in their display name currently for phishing attempts) and also automatically stop them using Fiverr's logo in their profiles. Doing that would be a couple things they could do to help prevent this scam happening again.

Maybe if an existing user (which isn't a staff account) does have "Fiverr" in their username it could indicate somewhere that it's not an official Fiverr staff/company account in messages to help prevent phishing. As well as make the existing ones that are obviously unauthorised (made for phishing) be flagged automatically.

I wrote about it here:

Edited by uk1000
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Guest kubracorl
15 minutes ago, catwriter said:

Bu bir aldatmaca. Bu gerçek Fiverr desteği değil ve asla böyle bir şey yapmazlar.

@Lena, OP'ye bundan sonra ne yapılacağı konusunda tavsiyede bulunabilir misiniz lütfen?

 

Are you serious? So Fiverr doesn't normally charge for security like this?

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Guest kubracorl
1 minute ago, catwriter said:

No, Fiverr never does it.

So, how do I get my money back? I emailed Fiverr, but I don't know if they will help me. They didn't warn me.

 

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Guest kubracorl

Hi, some accounts that message me on Fiverr want to connect for work through Telegram. Since I'm new to this, I wanted to ask if these accounts are fake and scammers?

 

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Yes, they're scammers. Best case scenario, you end up working for free. Worse case scenario, they convince you to pay them a fee (and of course you never get paid for the work you did for them). Worst case scenario, identity theft.

You might want to read Fiverr's terms of service and community guidelines, plus the help section, to get a better idea about how Fiverr works. For example, contact outside of Fiverr is strictly forbidden (and accepting to contact someone outside of Fiverr would be a violation of Fiverr's terms of service that can get you permanently banned); all the conversations, materials exchange, and payment, have to go through Fiverr.

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Guest kubracorl
5 hours ago, Lena said:

Hello @kubracorl 

I can see that your ticket is open and is being handled by the CS. Please be patient and wait for our mail. 

We appreciate your understanding. 

Hey Lena, I understand that Fiverr is busy, but it's been 24 hours since I sent a notification and I don't even know if the situation will be resolved...

Please expedite the email process regarding the fraud I experienced. I want to work with the Fiverr team, but these security issues need to be resolved. People are here trying to do business, not get scammed. 

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49 minutes ago, reemfire said:

i fell for this scam and the mistakenly confirmed the payment from my bank after entering my bank details.

You'd need to contact your bank right away. Tell them about what's happened and about the fraudulent transaction(s). Try and dispute the charges.

Your bank should let you know what to do. Maybe they can block the credit/debit card (if you entered that info). Maybe they can put the account on hold or something.

You can also then contact Fiverr support about it through the helpdesk (eg. after you've contacted the bank).

Edited by uk1000
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1 hour ago, uk1000 said:

You'd need to contact your bank right away. Tell them about what's happened and about the fraudulent transaction(s). Try and dispute the charges.

Your bank should let you know what to do. Maybe they can block the credit/debit card (if you entered that info). Maybe they can put the account on hold or something.

You can also then contact Fiverr support about it through the helpdesk (eg. after you've contacted the bank).

Does that mean the scammer has my bank details??, because before the transaction was made i got a request from my bank asking me to confirm the transaction and the scammer(disguised as a chat box) told me to confirm it. Does that mean he has my details recorded??

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6 minutes ago, reemfire said:

Does that mean the scammer has my bank details??

They could have whatever you entered in their screen. If you entered your card number they might have that. If you entered your bank account number they might have that. Just speak to your bank about it like I said. I don't know exactly what they have. Try and cancel the transactions (if any have gone through). Let them (your bank) know what happened and they'll properly advise you. And like I said, contact Fiverr customer support about it (the real support through the help desk, not someone through the inbox).

Edited by uk1000
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Just now, uk1000 said:

They'll probably have whatever you entered in their screen. If you entered your card number they might have that. If you entered your bank account number they might have that. Just speak to your bank about it like I said. I don't know exactly what they have. Try and cancel the transactions. Let them (your bank) know what happened and they'll properly advise you.

i guess i'm screwed then because i entered my account number and cvv 

 

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24 minutes ago, reemfire said:

i am doing that right now. Fiverr really needs to step up

 

 

27 minutes ago, uk1000 said:

I can't say for sure if they have. Just contact your bank ASAP and tell them, like I said. They'll advise you.

I contacted my bank and it turns out they have my details. My card has been cancelled and a new card with different details is on its way. The transaction is still pending so it can't be cancelled. Is there still a chance of me getting my money back??

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10 minutes ago, reemfire said:

I contacted my bank and it turns out they have my details. My card has been cancelled and a new card with different details is on its way. The transaction is still pending so it can't be cancelled. Is there still a chance of me getting my money back??

Ask the bank. They should know. If it's true that you can't stop it when it's pending (though you could see if it is possible, in online banking) then if it does go through to an actual transaction maybe you could dispute it then.

You could also speak to customer support (help desk like I said) but if it's not gone through Fiverr they might not be able to refund you.

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7 hours ago, uk1000 said:

Ask the bank. They should know. If it's true that you can't stop it when it's pending (though you could see if it is possible, in online banking) then if it does go through to an actual transaction maybe you could dispute it then.

You could also speak to customer support (help desk like I said) but if it's not gone through Fiverr they might not be able to refund you.

i was told to give them a call once the transaction has gone through so they can flag it as a fraud

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