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Leaving Adequate Buyer Reviews
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Very bad experience, my account is flagged without any reason
By brandnucleus, in My Fiverr Experience
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Question
jaden_barton
Is there any way at all to see the buyers review before I leave a review of my own?
Let me preface: as someone who values integrity and strives to provide exceptional service, giving honest reviews to my customers is a top priority for me.
Recently, I've encountered a situation where I received a one-star review, and I'm eager to respond appropriately. After the fact, I've noticed that I'm unable to view the buyer's review before leaving my own, see screenshot. I believe that blindly saying "Thank you for your order" in response to a one-star review doesn't adequately address the situation and could make me look unprofessional. Is there any way at all to see the buyers review before I leave a review of my own?
I'm keen on engaging with my customers in a professional and empathetic manner, similar to how one might respond on platforms like Google Reviews. I believe in acknowledging any shortcomings and expressing genuine apologies when necessary, but I cannot do that if I don't see the buyers feedback. It's almost like Fiverr is holding us sellers hostage to give buyers reviews.
Thank you in advance for any assistance or suggestions.
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