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Very bad experience, my account is flagged without any reason


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I’m incredibly disappointed with @Fiverr  After years of dedication, maintaining a stellar reputation, and strictly adhering to their guidelines, my account was suddenly flagged for a violation I did not commit. Despite my appeals and explanations, I’ve received no clear proof or justification for this action. This decision has severe implications for my livelihood, as I’ve built my entire career on Fiverr. How can this be fair when others with multiple accounts continue to operate without issue?

I have multiple pieces of evidence showing sellers with multiple accounts who are still being supported by Fiverr, while I’ve been unjustly punished. The Terms of Service should apply equally to everyone. It’s disheartening to be penalized without cause while others blatantly violate the rules with apparent support.

I urge Fiverr to reconsider and provide the transparency and fairness that loyal sellers deserve.

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16 hours ago, brandnucleus said:

I’m incredibly disappointed with @Fiverr  After years of dedication, maintaining a stellar reputation, and strictly adhering to their guidelines, my account was suddenly flagged for a violation I did not commit. Despite my appeals and explanations, I’ve received no clear proof or justification for this action. This decision has severe implications for my livelihood, as I’ve built my entire career on Fiverr. How can this be fair when others with multiple accounts continue to operate without issue?

I have multiple pieces of evidence showing sellers with multiple accounts who are still being supported by Fiverr, while I’ve been unjustly punished. The Terms of Service should apply equally to everyone. It’s disheartening to be penalized without cause while others blatantly violate the rules with apparent support.

I urge Fiverr to reconsider and provide the transparency and fairness that loyal sellers deserve.

Unfortunately, no one can help you with your account-related issues here on the Forum. So better to contact Fiverr Support via emailing them or send them a ticket.

But if you had multiple accounts, then Fiverr did the right thing. Also, why are you worried about others? Sooner or later, they will be caught too.

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4 hours ago, smartdezigns said:

Unfortunately, no one can help you with your account-related issues here on the Forum. So better to contact Fiverr Support via emailing them or send them a ticket.

But if you had multiple accounts, then Fiverr did the right thing. Also, why are you worried about others? Sooner or later, they will be caught too.

In response, I would like to clarify that my concern is not with others but with the fact that Fiverr seems to be supporting them. Fiverr is aware of who they are but has yet to take any action.

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19 hours ago, brandnucleus said:

@Kesha @Lyndsey_Fiverr @ana_tomy can you please reply team ?

HI @brandnucleus sorry to see your account got flagged. As you probably already know, there are no Customer Support team members here, and any account or order-related issue can be resolved by contacting them only. There's no need to create multiple tickets on the same subject, they'll all get closed and merged into one, so please use the original ticket only to communicate with the team. As for the order users' accounts, feel free to report any account violating our Terms of Service, and the team will take over and block them from the platform. Good luck 🍀

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5 hours ago, ana_tomy said:

HI @brandnucleus sorry to see your account got flagged. As you probably already know, there are no Customer Support team members here, and any account or order-related issue can be resolved by contacting them only. There's no need to create multiple tickets on the same subject, they'll all get closed and merged into one, so please use the original ticket only to communicate with the team. As for the order users' accounts, feel free to report any account violating our Terms of Service, and the team will take over and block them from the platform. Good luck 🍀

I already created a ticket but they are saying the desicison is final , but I really respect the TOS. Can you please help me to resolve this account issue please ? 

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1 hour ago, brandnucleus said:

I already created a ticket but they are saying the desicison is final , but I really respect the TOS. Can you please help me to resolve this account issue please ? 

Sadly there's nothing to be done on our end, as this issue was manually reviewed and the cause is confirmed by the relevant team. In case of any update, the CS team will let you know.

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I am writing to seek clarification regarding the status of my flagged account. When I inquired about whether the flagging would be permanent, I received conflicting information. Initially, I was informed that the account would be reviewed and that I would receive a confirmation email within 60 days. However, I was later told that the flagging would be permanent.

Could you please provide a clear and definitive answer regarding the status of my account?

Urgent-Account-Flagged-for-Policy-Violation-Request-for-Immediate-Review-–-Fiverr-Help-Center.png

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Hello @brandnucleus 

14 hours ago, brandnucleus said:

Could you please provide a clear and definitive answer regarding the status of my account?

We understand your concern, but please be aware that we here on the Forum cannot provide answers for all Fiverr account inquiries. Only our Customer Support can. We can see that you are in communication with them, so we are sure all the relevant information is shared promptly. 

We appreciate your understanding. 

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@Lena

Could you please review the communication with Carina? She marked my ticket as resolved without providing a response, which is quite concerning. I’m unsure what’s happening here, as I haven’t violated any Terms of Service. The way customer support is handling this situation makes me feel like I’m being treated unfairly. I would appreciate your guidance on how to proceed.

Thank you.

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Hello again @brandnucleus 

We understand you feel disappointed, but rest assured that your inquiry was handled carefully and with full attention. It was reviewed thoroughly multiple times by the relevant department. Please know that we don't have an insight into the review. 

I am so sorry to have to say this but there is nothing I can do in this situation. I understand your position, but regrettably, my ability to assist is limited.

We appreciate your understanding. 

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9 hours ago, Lena said:

Hi @brandnucleus 

Unfortunately, I don't have the details you are looking for. Only the relevant department can answer that question and that is our Customer Support. 

@Lena I understand, but it’s frustrating when customer support marks a ticket as resolved without any response. Effective communication is crucial for resolving issues. How can we address the problem if we don’t have a dialogue?

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