A Sudden Account Disabled

[stellarist]

Hi, My name is Stellarist and I've been working on Fiverr (under T-shirt and Merchandise) for at least 3 years now and last year I was promoted to Top Seller. 
I have 4 Orders queued before this incident happened. 2 of them are repeated buyers.
I just delivered one of the ordered today and the Buyer requested a little revision that I worked on immediately.
As I'm about to redeliver the revised files, I noticed that the send button is grayed out. I refreshed the page and my account is not log in. When I log in (google log in) it gave me a red banner saying "This account is no longer active. We sent you an email explaining what happened." I checked my email and it says I violate Terms and Services. I am aware of the ToS and Community Guidelines and I am confident that I didn't violate any.
Fiverr has been my main source of income for the last 3 years and this sudden account disabled brought me to tears as I read articles here that this cannot be undone.
I already sent and email to Fiverr Customer server and waiting for their reply.

I wonder, If this is irreversible, Can I still create another account and start fresh? Can they point out which ToS or Community Guidelines I violated so this wont happen again?
Its just feel so sad that this happen so suddenly when this morning I was happily chatting with my repeat client about our next project.


P.S. If my current clients are here, I am very sorry about the sudden cancellation of your orders.

[ana_tomy]

Hi @stellarist,

Our team will look into this all and get back to you shortly, thanks for contacting them immediately.

Some violations can be automatically detected by the system, and in case a mistake is made, rest assured they will get to the bottom of it in no time.

Thanks so much for your patience and good luck 🍀

 

[stellarist]

Thank you for your reply.
I really hope this is a mistake. I just can't imagine losing all those 3 years of progress I made here on Fiverr.
But if I really have some violations, I was hoping if I could start fresh again. I love working with my clients and Fiverr is the only platform I use to market my skills.

[stellarist]

22 hours ago, ana_tomy said:

Hi @stellarist,

Our team will look into this all and get back to you shortly, thanks for contacting them immediately.

Some violations can be automatically detected by the system, and in case a mistake is made, rest assured they will get to the bottom of it in no time.

Thanks so much for your patience and good luck 🍀

 

Hi @ana_tomy,
I was wondering if there is any news about my case?
Its been 24hrs since I sent a ticket, and I was wondering if I can still recover my account or do I just create new account and start fresh again?
Most of my clients are all repeat buyers and I don't want to lose all my contacts that I've built for 3 years.

[ana_tomy]

Hi @stellarist,

The team is already on it, you can expect an update by the end of the day.

We understand the urgency of resolving the issue, please note that we receive many emails/tickets daily, so we ask for your patience and understanding.

If you don't get an email by tomorrow, feel free to message me or tag me and I will be more than happy to create a new ticket with the team.

Thanks ☺️

[hudan984design]

I hope Fiverr will Fix it Fast. And thanks For your Patience.