- 0
Order Cancelled by buyer using Chargeback. (Amount was $600)
-
Topics
-
Question: How I collect or send buyer or my Gmail account for gig working purpose ?
By seoguy_tarequl, in Starter Questions
- Awaiting best answer
- 0 votes
- 7 answers
-
Unbelievable! I made my own gig video with AI, wrote the script myself, and now someone's claiming copyright. How can they get away with this?
By himel421, in My Fiverr Experience
- 16 replies
- 312 views
-
- 1 reply
- 24 views
-
Troubleshooting Payment Issues on Fiverr When Buying Services from Sellers in Pakistan
By lahoreherald, in New Member Introductions
- purchasing gig
- pakistani sellers
- (and 2 more)
- 1 reply
- 143 views
-
Question: Does level 1 badge really matters? Is it beneficial
By perfectwork25, in Questions
- Awaiting best answer
- 0 votes
- 1 answer
-
Question
equitytech1
Hi Community,
2 days ago I got a notification that my order with the buyer had been cancelled, The order was placed for designing of mobile app. I have keep communicated during the order and updated him by sending designs as progress. I followed his instructions to modify the designs until his satisfaction and at the end he confirmed the design and allowed me to complete the order. then I delivered the order by attaching a zip file of all the designs in jpg format and figma link and he accepted the delivery manually. After some time he put a negative review on the feedback. when I asked him the reason and he told me that you had not sent me designs in the proper format, again I asked him in which format you wanted, he had no answer and stopped replying to me.
When I contacted customer support they told me that the buyer had filed a chargeback and we could not help in this case, I provided all the proof of work and sent an agreement that I and buyer agreed in the beginning but they refuse to help me and today they told me "please be advised that this order is not eligible for compensation"
What can I do now? what if every buyer files a chargeback and gets work for free? how can I get my money back?
Link to comment
Share on other sites
12 answers to this question
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now