Order Cancelled by buyer using Chargeback. (Amount was $600)

[equitytech1]

Hi Community,

2 days ago I got a notification that my order with the buyer had been cancelled, The order was placed for designing of mobile app. I have keep communicated during the order and updated him by sending designs as progress. I followed his instructions to modify the designs until his satisfaction and at the end he confirmed the design and allowed me to complete the order. then I delivered the order by attaching a zip file of all the designs in jpg format and figma link and he accepted the delivery manually. After some time he put a negative review on the feedback. when I asked him the reason and he told me that you had not sent me designs in the proper format, again I asked him in which format you wanted, he had no answer and stopped replying to me. 

When I contacted customer support they told me that the buyer had filed a chargeback and we could not help in this case, I provided all the proof of work and sent an agreement that I and buyer agreed in the beginning but they refuse to help me and today they told me "please be advised that this order is not eligible for compensation" 

What can I do now? what if every buyer files a chargeback and gets work for free? how can I get my money back?

[Zahid I.]

If you have already completed the work or initiated the delivery, contact Fiverr support and share this issue.

Hopefully, Fiverr will help you with up to a 100% refund of your earnings from this project.

[roman0555]

without Fiver support team there have no alternative option !!!

 

Edited November 10, 2023 by roman0555

[equitytech1]

15 hours ago, seven_sign said:

If you have already completed the work or initiated the delivery, contact Fiverr support and share this issue.

Hopefully, Fiverr will help you with up to a 100% refund of your earnings from this project.

I already did but they refused to refund the amount. Also they are not providing the reason or additional information. please see attachment. 

[equitytech1]

5 hours ago, roman0555 said:

without Fiver support team there have no alternative option !!!

 

I understand but fiverr should have a solution for the chargeback, otherwise every buyer would get their money back after getting the work from the seller.

[chronos_1]

 

3 minutes ago, equitytech1 said:

I understand but fiverr should have a solution for the chargeback, otherwise every buyer would get their money back after getting the work from the seller.

To be honest that is not the case, over the time I faced few chargebacks and even faced one recently for a order which was completed 2-3 months before. Fiverr has fought the case and won it over for me every time I faced this issue.

In your particular case, we cannot comment unless and until all the details of the specific order is revealed. Also fiverr does not take any guarantee for chargeback, they do fight the chargeback case for you but it is not guaranteed that you win. 

[equitytech1]

11 minutes ago, chronos_1 said:

 

To be honest that is not the case, over the time I faced few chargebacks and even faced one recently for a order which was completed 2-3 months before. Fiverr has fought the case and won it over for me every time I faced this issue.

In your particular case, we cannot comment unless and until all the details of the specific order is revealed. Also fiverr does not take any guarantee for chargeback, they do fight the chargeback case for you but it is not guaranteed that you win. 

You are right, I also heard from some of my friends that fiverr provided them compensation against the chargeback. but they all are using Seller Plus accounts. so is it possible that fiverr gives compensation to sellers plus account users only?

[chronos_1]

On 11/10/2023 at 11:59 AM, equitytech1 said:

You are right, I also heard from some of my friends that fiverr provided them compensation against the chargeback. but they all are using Seller Plus accounts. so is it possible that fiverr gives compensation to sellers plus account users only?

Nope, I was compensated even before I had seller plus so I do not think that is the case. If they have changed something regarding that then I am not sure.

[josephlipi]

On 11/10/2023 at 12:04 PM, chronos_1 said:

 

To be honest that is not the case, over the time I faced few chargebacks and even faced one recently for a order which was completed 2-3 months before. Fiverr has fought the case and won it over for me every time I faced this issue.

In your particular case, we cannot comment unless and until all the details of the specific order is revealed. Also fiverr does not take any guarantee for chargeback, they do fight the chargeback case for you but it is not guaranteed that you win. 

I can give you a guarantee for chargeback of logical dissatisfaction

[andywarburton]

In your case, they can see that the customer was unhappy with the results of your work (delivered in the wrong format) so they are choosing not to compensate you. Thats the end of it, theres no negotiation on this.

Effectively, you have been scammed by the client.

I wonder if Fiverr blocks/bans people who use chargebacks? (I know lots of other services like Apple and Amazon will do this!)

[luisangel254]

Exactly the same thing happened to me, the difference is that the customer gave me a positive rating (5 stars) demonstrating his satisfaction with the order. Now you must fight to see if you're lucky, otherwise you'll get a bad review, a waste of time and money.

[equitytech1]

On 11/14/2023 at 4:03 AM, andywarburton said:

In your case, they can see that the customer was unhappy with the results of your work (delivered in the wrong format) so they are choosing not to compensate you. Thats the end of it, theres no negotiation on this.

Effectively, you have been scammed by the client.

I wonder if Fiverr blocks/bans people who use chargebacks? (I know lots of other services like Apple and Amazon will do this!)

Exactly, I think the reason "delivered in the wrong format" and putting a negative review was an excuse to make his scam successful because When I asked him his desired format he did not reply to me. I believe It was part of his pre-plan that later he could file a chargeback and use this negative review as proof.

[farhadkhan424]

On 11/9/2023 at 7:13 PM, equitytech1 said:

Hi Community,

2 days ago I got a notification that my order with the buyer had been cancelled, The order was placed for designing of mobile app. I have keep communicated during the order and updated him by sending designs as progress. I followed his instructions to modify the designs until his satisfaction and at the end he confirmed the design and allowed me to complete the order. then I delivered the order by attaching a zip file of all the designs in jpg format and figma link and he accepted the delivery manually. After some time he put a negative review on the feedback. when I asked him the reason and he told me that you had not sent me designs in the proper format, again I asked him in which format you wanted, he had no answer and stopped replying to me. 

When I contacted customer support they told me that the buyer had filed a chargeback and we could not help in this case, I provided all the proof of work and sent an agreement that I and buyer agreed in the beginning but they refuse to help me and today they told me "please be advised that this order is not eligible for compensation" 

What can I do now? what if every buyer files a chargeback and gets work for free? how can I get my money back?

they show that is a bank issue.