Completing Orders Efficiently

[hadayetullah1]

We should adhere to your guidelines.

[tanbirahammed_1]

Thanks for sharing❤️‍🩹

[sabatun_sbt]

Thanks. We will benefit from it.

[shafkatarifin]

Thank you for this information. Very helpful. 

[explainee]

Thank you for sharing the information.😀

[harunur__rashid]

On 2/1/2023 at 8:56 PM, adrian_success said:

The Order Completion Rate calculates the total amount of orders over the previous 60 days (whether completed or canceled), divided by the number of canceled orders, and then multiplied by 100 to reveal the percentage of orders completed.

 

Thanks for your valuable information

[rokeya4]

Thanks For Sharing !

[rajimulislamjoy]

imformative

[helali009]

Thanks for sharing your valuable insight.

[developerlikhon]

Your all point is great, but some order cancellation also happened due to client lake of requirement. Some clients start orders with the requirement, but after finishing the work they start putting in a lot of extra things. When we told them that they have to pay for extra things they want to add, they start arguing, and at some point when it is uncontrollable, it leads to order cancellation, so in this case I always reach out to the Fiverr customer support team so they can restore the cancellation rate again after reviewing the conversation.

[venus_listing]

It's so much informative. Thank you for sharing🙂

[asif255]

On 2/1/2023 at 8:56 PM, adrian_success said:

Cancellations are part of the business and will at times be inevitable, but it is important to understand how that can impact your business and how can you, as a seller, manage that to avoid it potentially affecting your buyer’s experience and your baselines requirements that are directly connected to your seller level.

 

The Order Completion Rate calculates the total amount of orders over the previous 60 days (whether completed or canceled), divided by the number of canceled orders, and then multiplied by 100 to reveal the percentage of orders completed.

 

First, manage expectations. Your Gig should clearly define what you need to complete an order and a reasonable delivery time that’s fast, efficient for buyers, and comfortable for you as the seller. If the order goes Very Late, the buyer can cancel your order anytime. Complete your Gig’s Frequently Asked Questions section to inform buyers what they should expect and how they can help assure a positive experience. Managing expectations is key to avoiding cancellations.
 

Whenever possible, communicate with buyers before they purchase your Gig. Within the Gig description, it’s a good practice to let buyers know they should contact you before purchasing for the best experience. This allows both parties to understand what’s involved in the specific job, ensure that you have what you need as a seller to complete the job, and agree to adjust the delivery time if necessary.

 

Equally as important is to communicate with buyers after they purchase your Gig. If there’s a problem with your initial delivery, it’s best to avoid any mention of cancellation as an option. Instead, assure the buyer that your intention is always to complete their order to their satisfaction. Ask them for specific directions regarding revising your delivery.

 

What if communication with the buyer isn’t working?

Sometimes, an order may have issues beyond your control despite your best efforts. If the buyer is asking for work beyond the scope of your agreement or is problematic for any other reason, don’t hesitate to access the Resolution Center and if you still couldn’t solve the issue, reach out to customer support for guidance and direction. You can direct them to Frequently Asked Questions (FAQs) on the order page. There, you may find advice for your specific problem or contact support directly.
 

Avoiding those cancellations from affecting your Order Completion Rate it’s only part of what you can achieve by following these tips, the most important is that this will help your buyers be more informed, aware of the process and have clear expectations, improving yours and their experience on Fiverr.

 

Want to read more? Check out some additional articles from the Help Center:

• Order Completion Rate and Cancellations FAQs
• All about Order Completion
• Helpful tips on how to avoid cancellations

Part of the Seller Plus program and having challenges with cancellations? Connect with your success manager for personalized recommendations.

So much to learn.