developerlikhon

Great news! My Fiverr account has been restored with the help of Fiverr customer support. I want to express my sincere gratitude to everyone in this Fiverr forum community for providing suggestions and resources. A special thanks to @priyank_mod for tagging @vickieito, and thank you @vickieito for sharing your story. I also want to thank @Lena for reviewing my profile and bringing my issue to the attention of the Fiverr team. Once again, thank you to everyone for your help.

First, your personal computer doesn't store data from websites directly. Each website has its own server where all its data is kept. This is known as web hosting. For instance, when you visit a site like Fiverr and log in with your account details, Fiverr's database checks whether your login information is correct. If it is, the database lets you access the Fiverr site smoothly. To manage this process, Fiverr uses a method called cookies. Cookies are small pieces of data stored in your browser that contain information like access tokens. These tokens are kept until you log out of your account. Now, if you visit a harmful website while still logged into Fiverr, and this harmful site has malware that can hijack cookies, it can steal your cookie. Once a malicious website steals your cookie, it can gain access to your access token. This is how hackers can potentially compromise various websites using this method. I hope this explanation helps clarify things for you.

It's important to understand the risks associated with visiting malicious websites. When you visit such sites, they can potentially access your browser's cookies. Every website stores important information in cookies, and if these are hijacked, it can lead to serious issues. As web designers, we are aware of how these threats operate. However, part of our job also involves checking client reference websites, which may pose risks beyond our control. If you're unsure about cookie hijacking, I recommend researching it online to learn more about the topic

I hope so. Please keep me in your prayers.

@vickieito Last night, I submitted more guesses. An hour ago, I received an email from Fiverr Support requesting proof of antivirus scans for my laptop and mobile. I promptly submitted the proof and am hopeful that the Fiverr Support Team will lift the restrictions on my profile. Thank you so much for sharing your story; I find myself in a similar situation now because one of my orders was cancelled on Fiverr. If this current order isn't cancelled and Fiverr doesn't restrict my profile, I will earn the Level One badge after completing the ongoing orders. Nonetheless, I remain hopeful that Fiverr will resolve my problem. I am doing my best to provide all the necessary proof they require.

I can't remember the security question, and I've checked all of my private notes and files, but I can't find the security question anywhere. A moment ago, I submitted more guesses for the security question to Fiverr customer support. 😞

I understand. Let's see what they can do. I hope they will help me resolve the problem.

I'm trying harder, but I still can't remember. 😔

I get what you're saying, but I can't remember the answer. I've looked through all my private notes and files where I keep my important information, but besides the security question, there are other ways to prove ownership with multiple questions. Fiverr doesn't seem willing to listen to anything I say, which is really frustrating for me. Also, if I'm not the owner, why would I be seeking help? Anyway, thanks for your reply, and please keep me in your prayers. You understand better than I do how much effort it takes to build up a gig on Fiverr.

@Lena @Kesha @Seven Please help me resolve this problem. I have all the proofs except the security question. This is a very serious issue related to my career. If I lose the account, then my two years of hard work will go to waste. I hope you can understand the distress I'm experiencing. This incident was an accident and not my fault. As a web designer, it's important for us to check client-provided reference websites to understand the type of design they prefer. Therefore, I'm requesting your assistance to resolve this problem.

@uk1000I have already provided all the guesses and the answer to the security question that I use on multiple platforms. I have also tried hard to remember the security question's answer, but I can't recall it. I have searched through all my notes and files to find the security question, but I couldn't locate it. 😔

Thank you so much for your suggestion. I really appreciate your help. ❤️😔

Lena, I've tried multiple times to remember it, but I can't. I have all the proofs except for this. Please help me; it's a serious problem for my career. I'm requesting you to please do something to solve my problem. @Lena, I've tried multiple times to remember it, but I can't. I have all the proofs except for this. Please help me; it's a serious problem for my career. I'm requesting you to please do something to solve my problem.

Yeah, I hope so. 😔

Hello fiverr freelancers, Hope all are doing well. So basically I really need help from you guys. Actually my account has been hacked at 20th April. The client has shared a link to my inbox and told me to create a site like that. I clicked on the link and after some moments I saw, My Fiverr account has been logged out from my mac and as well as my phone. After seeing this, I was shocked and tried to login again and fortunately I logged in. And then after that for my security I gone to CS for getting an idea that how the scammer got the access of my Fiverr account and just wanted to know if there’s any issue with my account as the scammer got the access of my account I was a bit scared. So after that the CS has restricted my account for no reason, and asking me to fill up the last 4 number of my mobile digits, date of birth and Fiverr security questions. I provided the first 2 things which is mobile digit and the date of birth, but unfortunately I forgot the security answers and I was not able to provide that. Then they have asked me to guess the answer, I tried but got no luck. So in this case I told them that I can provide my Government ID which has been used to create my seller profile but they have refused that and asking me again n again for the security questions. In this case, is there anyone can help me to bring my profile back? And also ( @Kesha ) or ( @Lena ) or ( @Seven ) anyone here who can kindly have a look into my profile and bring this back? I am already working with my clients and as I got restricted no new clients can send me message or I can’t even sent any messages. Even my gigs are also in denied position. That means I really do not have any other scope to get more work, so as soon as possible I am trying my best to recover this profile. And just want to start where I have left. Thats all my story, I am very pleased to get the community freelancer support to stand with me and get my account back 🙁 Thanks, Likhon Ahmed

Contact Fiverr support.

Can you please show me a screenshot of what kind of error you are getting while publishing new gig?

If you receive any scam messages, such as being asked to contact via Telegram or outside of the marketplace using XYZ social media, immediately report the profile and block the user, otherwise, there is no solution.

You can share it, but note that you shouldn't share any contact information or social media links because it is highly prohibited by Fiverr rules.

I think your question is more confusing than the algorithms. Look, there are several topics already posted about the new updates, so please read these topics properly. After that, if you don't understand, create a topic about the things which you don't understand.

So why you are not getting order?

I checked your gig portfolio, and it's good, but you need to work on your gig image, title, description, and gig keywords. Do some research about your niche. Check how your competitors make their gigs, get ideas, and make your gig better than your competitors.

There is no gig in your profile, so how can we help you without knowing the quality of your gig?

Traveling.

As far as I know, success scores depend on these points: The number of gigs you have. Order performance, for example, 'Impressions, clicks, reviews, client communication, and hidden reviews.' I might be wrong, but based on my experience, I'm sharing this.