I can't reply to a buyer because he is unavailable

[dreiev]

Hey!

I received a message a few hours ago from a potential client. He made me an offer but I can't reply to his message. Probably because he established his unavailability as a seller.

And to the right of the name, there is a clock that warns me that I should reply to the message in less than 20 hours. From what I've seen from other people who have experienced the same problem, the response rate has been affected.

What could I do in this situation?

 

• PS: I made a ticket and here is their response:

Hi Andrei,
 
Hope this mail finds you well. Thank you for contacting us. My name is TJ from Fiverr customer support.
 
I understand you are concerned regarding your statistics being affected.
 
Upon checking, I can see that the user to whom you are referring is not affecting your response rate and your response rate is 100%.
 
I hope this helps! Let me know if you need any further assistance.
 
kind regards,

 

For now it has not affected my response rate, but it will probably happen at the next evaluation, which is on February 15. And to be honest, I don't want to lose the level 1 (almost level 2) status that I worked for, because of a bug.

In addition, the clock to the right of the customer's name turned red. He warns me that I should answer him in less than 6 hours.

I read in the policy that in case of spam and solicitations I should report the message because that way it won't affect my statistics, which I did, but it seems that that clock is still there.

So what should I do?

[ananthakrish626]

You can report the message as spam. This situation happened to me before some months. When I contacted the customer support , I was guided to report the message as spam . You can also do the same or it can affect your response rate.

[dreiev]

28 minutes ago, ananthakrish626 said:

You can report the message as spam. This situation happened to me before some months. When I contacted the customer support , I was guided to report the message as spam . You can also do the same or it can affect your response rate.

Thank you for your answer. I already did, but the red clock still appears in the right of his name and it tells me that I should answer within 1 hour. Should it be a problem? Or is this normal?

[darvondayne]

18 hours ago, dreiev said:

Thank you for your answer. I already did, but the red clock still appears in the right of his name and it tells me that I should answer within 1 hour. Should it be a problem? Or is this normal?

It's normal, unavailable buyers/buyers marked as spam do not affect your response time.