yehiagraphics Posted January 23, 2023 Share Posted January 23, 2023 Hello, I have just received this Email from Fiverr: ( Your order with ******* was cancelled by our customer service team. To review the reason for this cancellation, click here.) The funds from this order were returned to the buyer. ( click here ) is not clickable, i tried from mobile and pc. The job was already delivered and i was waiting for buyer approval. how come they block the buyer and refund him. Who will pay me for my time!!! 10 2 6 Link to comment Share on other sites More sharing options...
1 maitasun Posted January 23, 2023 Share Posted January 23, 2023 @yehiagraphics, have you checked if your buyer's account is still active? If the account is gone, it was a chargeback and Fiverr banned your buyer. 9 4 Link to comment Share on other sites More sharing options...
0 maxtpf Posted January 23, 2023 Share Posted January 23, 2023 Hello, sorry to hear this. I know that Fiverr keeps the money during an active order, until it's marked as complete by the buyer or due to the expiration date. About the Fiverr Email you received I would suggest to immediately open a support ticket and explain the situation and the fact that you already have delivered the final product. Also ask the reason, if you don't know it yet, of the cancellation of the order. Since the "Click here" link doesn't work. 13 1 2 Link to comment Share on other sites More sharing options...
0 yehiagraphics Posted January 23, 2023 Author Share Posted January 23, 2023 (edited) Thanks Maxtpf, i already opened a support ticket since 7 hours with no reply till now!! Edited January 23, 2023 by yehiagraphics 11 Link to comment Share on other sites More sharing options...
0 donnovan86 Posted January 23, 2023 Share Posted January 23, 2023 What did they say is the reason behind their cancellation? 13 Link to comment Share on other sites More sharing options...
0 yehiagraphics Posted January 23, 2023 Author Share Posted January 23, 2023 I didn't get a reply till now 11 Link to comment Share on other sites More sharing options...
0 red_tadpole_ Posted January 23, 2023 Share Posted January 23, 2023 I'd also be interested in hearing Fiverr's reasoning behind this decision. Let us know if you get an answer! 11 Link to comment Share on other sites More sharing options...
0 globalimpex939 Posted January 24, 2023 Share Posted January 24, 2023 Similar happened to me as well, The buyer canceled the order after delivery and stated reason that program is not running. I offered remote installation as well as video evidence. And same time i wrote to fiverr, But as usual fiverr only heard buyer side and cancelled the order. There was no reply to my support ticket. Many buyer just get what they want and cancel the order at last. Support team makes bias decisions always. In short, Being seller on fiverr is fragile career. 11 Link to comment Share on other sites More sharing options...
0 venonusa Posted January 24, 2023 Share Posted January 24, 2023 usually it is "chargeback" , since you have deliver your order you can try ask Fiverr for compensation. 13 2 Link to comment Share on other sites More sharing options...
0 magz170409 Posted January 26, 2023 Share Posted January 26, 2023 Have you got any solutions? 10 Link to comment Share on other sites More sharing options...
0 smartis545 Posted September 21, 2023 Share Posted September 21, 2023 The same situation happened to me and I delivered the products properly. I suffered a loss both in terms of my time and the products I delivered. And I did not get a single word of response from Fiverr, the reason is not clear, there is no answer about what happened. 6 Link to comment Share on other sites More sharing options...
0 ppc_genious Posted September 21, 2023 Share Posted September 21, 2023 Please give update so that we can aware of it 4 Link to comment Share on other sites More sharing options...
0 smartis545 Posted October 9, 2023 Share Posted October 9, 2023 I explained the issue to Fiverr in detail, the person disappeared without any reason, Fiverr refunded the fee to me and the problem was resolved.. notes: Explain the issue clearly and in detail with the picture you received. 4 Link to comment Share on other sites More sharing options...
0 sharifulshaikat Posted October 9, 2023 Share Posted October 9, 2023 what the reason? 4 Link to comment Share on other sites More sharing options...
0 smartis545 Posted October 13, 2023 Share Posted October 13, 2023 Fiverr did not make a statement about the reason, the order was automatically canceled because the buyer's account was closed, I experienced the same situation again today and wrote to the support team again, they said that I delivered the order incorrectly, it is not related to the issue, I don't know why they said this, I guess Fiverr sometimes finds the seller and sometimes the buyer right. We are at the discretion of the team 3 Link to comment Share on other sites More sharing options...
Question
yehiagraphics
Hello,
I have just received this Email from Fiverr:
( Your order with ******* was cancelled by our customer service team. To review the reason for this cancellation, click here.)
The funds from this order were returned to the buyer.
( click here ) is not clickable, i tried from mobile and pc.
The job was already delivered and i was waiting for buyer approval. how come they block the buyer and refund him.
Who will pay me for my time!!!
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