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Response time!


ahasan6541
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Hi @ahasan6541 - you are looking at two different metrics:

Response time - the average time it takes for you to respond to messages. In your case, it's 10 hours. Most sellers want their response time 1 hour or less.

Response rate - this is how many messages you are replying to that come from your inbox or your order pages. In your case, you have responded to 100% of the messages that your received. You want to keep this number at 90% or higher if you want to level up or maintain your seller level.

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6 hours ago, vickieito said:

Hi @ahasan6541 - you are looking at two different metrics:

Response time - the average time it takes for you to respond to messages. In your case, it's 10 hours. Most sellers want their response time 1 hour or less.

Response rate - this is how many messages you are replying to that come from your inbox or your order pages. In your case, you have responded to 100% of the messages that your received. You want to keep this number at 90% or higher if you want to level up or maintain your seller level.

Thank you so much vickieitobut there may be some problem with my account.

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