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How do I get my order completion rating fixed?
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Question
danstennett
Hi All,
FYI, my gig is programming script writing.
i have had nothing but 5 star reviews and always strive satisfy my buyers. however...
I have had a couple of quite tough buyers who misunderstood what they needed (misrepresent?) with their requirements for a few jobs now. The issue is that their requirements did not match their expectations and intentions for the script due to their (understandable) inexperience on the subject and environmental factors (usually performance) of which I cannot always resolve for them and very difficult to anticipate in order to set expectations prior to job creation.
In these cases, these led to the buyers understandably wishing to cancel the jobs, which I was more than happy to do as they were not satisfied in the end and forcing them to accept a purchase of a script that doesn't work for them would lead to bad reviews.
However this has caused my completion rating to drop which means I cant get to the next seller level.
I have always tried to resolve issues and tried to ensure buyers understand what they want so complete jobs end with happy customers.
Both the buyer and myself ended the jobs mutually. Why am I still penalized?? How do i get this fixed?
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