lilychinadancer Posted July 24, 2022 Share Posted July 24, 2022 HI, not sure if it's a right place to ask this question . But thanks anyway . I meat a problem with my iPhone 13 when I take video with it . I used a photo taking software in the SMS interface, ( As shown in the figure ) , when I approach my cell phone , as photo A , everything all right . But when I stay just a little far from my phone, there will be a dark shadow on my head , as photo B . Anyone knows what's problem with it ? How to fix it ? If you know any idea just let me know , thanks very very much 🙂 . Best regards from Lily . 11 1 3 Link to comment Share on other sites More sharing options...
vickiespencer Posted July 24, 2022 Share Posted July 24, 2022 Hello, Lily, I do not have an answer. I only wanted to say hello. 12 Link to comment Share on other sites More sharing options...
lilychinadancer Posted July 25, 2022 Author Share Posted July 25, 2022 8 hours ago, vickiespencer said: Hello, Lily, I do not have an answer. I only wanted to say hello. HI, vickiespencer , nice hear from you . I knew it maybe not a easy questions , haha . I tried to learn some new things those days , So I don't visit the forum often . How is your day going ? 🙂 9 Link to comment Share on other sites More sharing options...
vickiespencer Posted July 25, 2022 Share Posted July 25, 2022 Am doing well. I am happy to hear you are keeping busy. 8 1 Link to comment Share on other sites More sharing options...
prosjs Posted July 25, 2022 Share Posted July 25, 2022 20 hours ago, lilychinadancer said: . But when I stay just a little far from my phone, there will be a dark shadow on my head , as photo It seems like a software problem. You should contact and send the query directly to the software dev team. 8 Link to comment Share on other sites More sharing options...
asifhassanantue Posted July 25, 2022 Share Posted July 25, 2022 Hello Lily, it seems to be a software problem. You can reset the phone to check it's works. Thanks 7 Link to comment Share on other sites More sharing options...
lilychinadancer Posted July 25, 2022 Author Share Posted July 25, 2022 2 hours ago, prosjs said: It seems like a software problem. You should contact and send the query directly to the software dev team. HI, thanks very much for prosjs for the reply . But I don't know how to contact the software dev team ? Because that software is in my phone SMS , I didn't download it on my own initiative . 7 1 Link to comment Share on other sites More sharing options...
lilychinadancer Posted July 25, 2022 Author Share Posted July 25, 2022 32 minutes ago, asifhassanantue said: Hello Lily, it seems to be a software problem. You can reset the phone to check it's works. Thanks HI, thanks asifhassanantue for the reply . I will tried it soon and see how it works . 8 Link to comment Share on other sites More sharing options...
lilychinadancer Posted July 25, 2022 Author Share Posted July 25, 2022 5 hours ago, vickiespencer said: Am doing well. I am happy to hear you are keeping busy. Yes, I always wants to learn some new things , because I need it to earn money , hahah ~😊 7 1 Link to comment Share on other sites More sharing options...
lilychinadancer Posted July 25, 2022 Author Share Posted July 25, 2022 1 hour ago, asifhassanantue said: Hello Lily, it seems to be a software problem. You can reset the phone to check it's works. Thanks HI, I just reset the phone, but still same problems 5 2 Link to comment Share on other sites More sharing options...
asifhassanantue Posted July 25, 2022 Share Posted July 25, 2022 5 minutes ago, lilychinadancer said: HI, I just reset the phone, but still same problems I think in that case, you should go to service centre of Apple as I think it is beyond us what is really the problem is. 8 Link to comment Share on other sites More sharing options...
lilychinadancer Posted July 25, 2022 Author Share Posted July 25, 2022 3 minutes ago, asifhassanantue said: I think in that case, you should go to service centre of Apple as I think it is beyond us what is really the problem is. Thank you , yes, I should try to find the way to contact them 9 Link to comment Share on other sites More sharing options...
asifhassanantue Posted July 25, 2022 Share Posted July 25, 2022 1 hour ago, lilychinadancer said: Thank you , yes, I should try to find the way to contact them Always happy to help. I hope you will get the solution very soon. 7 Link to comment Share on other sites More sharing options...
lilychinadancer Posted July 25, 2022 Author Share Posted July 25, 2022 2 hours ago, asifhassanantue said: Always happy to help. I hope you will get the solution very soon. I had called the Apple Technology Service Center today and told them the problems already, they will contact me back again after one more day , because they need time to do test to find out the idea to fix my problems . We will see what happen 🙂 8 Link to comment Share on other sites More sharing options...
vickieito Posted July 25, 2022 Share Posted July 25, 2022 On 7/24/2022 at 7:29 PM, lilychinadancer said: I used a photo taking software in the SMS interface, ( As shown in the figure ) , when I approach my cell phone , as photo A , everything all right . But when I stay just a little far from my phone, there will be a dark shadow on my head , as photo B . Anyone knows what's problem with it ? How to fix it ? If you know any idea just let me know , thanks very very much 🙂 . Best regards from Lily . Hi Lily, I'm not an iOS expert, but I did reach out to my friend Yoav who is good with Apple devices. Here's what he said: 1. You are using the iOS message app to create your Memoji. 2. The issue is caused by your background - when you move backwards, the iOS software is trying to compensate and remove the background behind you. It's doing a bad job. Unfortunately Yoav doesn't have a iPhone 13 to try this out on (and I'm an Android user), so this is his recommendation to you: Try using different backgrounds (a flat green one will work the best - you can use green paper or a green sheet as well). Hopefully this will solve your issue. If not, you can refer to these articles here (or wait until Apple support gets back with you). Good luck! 🙂 https://www.digitaltrends.com/mobile/how-to-make-a-memoji/ https://support.apple.com/en-us/HT208986 9 Link to comment Share on other sites More sharing options...
asifhassanantue Posted July 25, 2022 Share Posted July 25, 2022 1 hour ago, lilychinadancer said: I had called the Apple Technology Service Center today and told them the problems already, they will contact me back again after one more day , because they need time to do test to find out the idea to fix my problems . We will see what happen 🙂 Great. This is some kind of progress. 6 Link to comment Share on other sites More sharing options...
lilychinadancer Posted July 26, 2022 Author Share Posted July 26, 2022 12 hours ago, vickieito said: Hi Lily, I'm not an iOS expert, but I did reach out to my friend Yoav who is good with Apple devices. Here's what he said: 1. You are using the iOS message app to create your Memoji. 2. The issue is caused by your background - when you move backwards, the iOS software is trying to compensate and remove the background behind you. It's doing a bad job. Unfortunately Yoav doesn't have a iPhone 13 to try this out on (and I'm an Android user), so this is his recommendation to you: Try using different backgrounds (a flat green one will work the best - you can use green paper or a green sheet as well). Hopefully this will solve your issue. If not, you can refer to these articles here (or wait until Apple support gets back with you). Good luck! 🙂 https://www.digitaltrends.com/mobile/how-to-make-a-memoji/ https://support.apple.com/en-us/HT208986 HI, thanks very much for Vickieito for the great help . About the backgrounds, few days ago , I already tried with some different backgrounds , on green screen , outdoor , and on the backgrounds as sample pictures here . Also tried with different face/animal face , still got this problem . And thank you for those links , I will spend time to reading them out . 🙂 6 Link to comment Share on other sites More sharing options...
lilychinadancer Posted July 26, 2022 Author Share Posted July 26, 2022 By the way , my Phone Model is iPhone 13 , and iSO 15.6 4 Link to comment Share on other sites More sharing options...
vickieito Posted July 26, 2022 Share Posted July 26, 2022 On 7/26/2022 at 12:27 AM, lilychinadancer said: I had called the Apple Technology Service Center today and told them the problems already, they will contact me back again after one more day , because they need time to do test to find out the idea to fix my problems . We will see what happen 🙂 Hi @lilychinadancer, Has Apple gotten back with you yet? I'm curious to see what their solution is! 5 Link to comment Share on other sites More sharing options...
lilychinadancer Posted July 26, 2022 Author Share Posted July 26, 2022 10 minutes ago, vickieito said: Hi @lilychinadancer, Has Apple gotten back with you yet? I'm curious to see what their solution is! HI, I haven't get the call from Apple yet , maybe tomorrow afternoon , that's what they promised. They need time to use same type of mobile phone to check the problem first , and see if they also get the same problem or not , and then find out the idea to fix to me . I will continue to follow up this topic if I get a solution 🙂 6 Link to comment Share on other sites More sharing options...
lilychinadancer Posted July 27, 2022 Author Share Posted July 27, 2022 HI, again, vickieito . They had called me today , and ask me to send a sample video about how the problem looks like ( I had showed them pictures one day ago) , but they need more informations , also send them my phone " Diagnostic log" to their engineers ,they need time again to check the problem, and will contact me again next Tuesday . I asked whether they have used the same kind of phone for testing? They said different one, then I said if you use different one , how to know this kind of phone get the same problems ? ..... etc , how ever , I have to wait again for few more days ...... 4 1 Link to comment Share on other sites More sharing options...
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