After completed order

[lawi21]

Hey

So I ordered some leads a few weeks ago and the seller delivered it today. He said that he has very low bounce rate as low as 0-5% and I trusted him.
Today when I was verifying the leads, 90% of the leads are undeliverable/bounce.
What can I do in this situation?
Can I ask for a refund?

Edited June 2, 2022 by lawi21

[theratypist]

If the delivery wasn't as described, as agreed then yes you can ask a refund. Do try to reach out with the seller first before considering Customer Support.

[lloydsolutions]

Check this out: Fiverr Help and Education Center (Resolving order problems)

There is a contact us icon at the bottom of the article if you require further help.

[lawi21]

12 hours ago, theratypist said:

If the delivery wasn't as described, as agreed then yes you can ask a refund. Do try to reach out with the seller first before considering Customer Support.

Thanks a lot!

[iamattique]

Always! You can always ask for a refund if the delivery is not meeting the expectations or as described by seller.