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Hey guys,

i don’t even have an active order right now , but my online delivery percentage is going down.

i also haven’t had late deliveries in the last couple months.. 

Anyone knows why is it happening? 

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This should help:

https://www.fiverr.com/support/articles/360010975257-All-about-order-completion?segment=seller

Specifically this part:

How is order completion calculated?

The Order Completion formula is the rate/percentage of the completed orders out of all of the orders placed from your buyers, where the last update (cancellation/completion) was in the past 60 days.

Note: There has been a recent update to order calculation. Previously, the formula included the lifetime history of orders, whereas, with this update, it refreshes in real-time, and only factors in the last 60 days of your account’s activity.

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I once had a situation where all my rates began to drop suddenly, even though there were no reasons for it. I contacted support and they admitted that it was some kind of bug, which they fixed. That was over a year ago, but it happens too.

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18 hours ago, surajkartha said:

This should help:

https://www.fiverr.com/support/articles/360010975257-All-about-order-completion?segment=seller

Specifically this part:

How is order completion calculated?

The Order Completion formula is the rate/percentage of the completed orders out of all of the orders placed from your buyers, where the last update (cancellation/completion) was in the past 60 days.

Note: There has been a recent update to order calculation. Previously, the formula included the lifetime history of orders, whereas, with this update, it refreshes in real-time, and only factors in the last 60 days of your account’s activity.

 

Thanks for this information.

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