What is a chargeback?
A chargeback is a form of buyer protection issued by banks. They allow credit cardholders to file complaints relating to services received, and any fraudulent transactions that may have been made without buyer knowledge. A buyer's credit card company informs Fiverr of the chargeback, and may request:
Transaction information
Proof of delivery
Proof of refund
Important: Fiverr has a specific amount of time to respond to the credit card company with the requested information.