Fiverr Order Processing fee Refund

[haris_2004]

Hi, I want to know about the Order processing fee refund. if the order will cancel then the buyer will be able to get refund the Order processing fee.

[goldsmydy]

Yes, when order is cancelled the buyer will receive the refund.

[uk1000]

This is from the current TOS:

Fiverr does not automatically refund payments made for cancelled orders back to your payment provider. Funds from order cancellations are returned to the Buyer’s Fiverr Balance and are available for future purchases on Fiverr. Until January 1, 2019, funds returned to your Fiverr Balance from cancelled orders will not include service fees paid. As of January 1, 2019, Fiverr returns service fees to your Fiverr Balance once an order is cancelled. In any event, if the service fees were not returned to your Fiverr Balance following an order cancelation, such service fees’ amount will be exempted from your next purchase on Fiverr.

https://www.fiverr.com/terms_of_service

[abunasim390]

Hi, I want to know about the Order processing fee refund. if the order will cancel then the buyer will be able to get refund the Order processing fee.

Order processing fee refund

As long as I know, when a buyer cancels any order the buyer will be able to get refund the Order processing fee on his Fiverr account & he can use that refund for any future purchase from Fiverr.

He’ll not be directly refunded to his payment method