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Buyer wants to cancel. What to do?


hamiltonbelk
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It will effect your completion rate percentage. I’m guessing the buyer isn’t willing to pay $55 for the service, if they were you can simply add the remaining money that is owed to an add-on in your package.

Yes - that’s what I suggested. I guess I will complete the order now b/c I don’t want to hurt my standings. Maybe the buyer can meet me in the middle.

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If you directly contact CS to ask them to cancel it for you emphasizing it wasn’t your mistake, they may do it for you without any effect on your rankings. I exactly did it yesterday and it worked. A buyer ordered by accident so I headed for the seller help center.

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If you directly contact CS to ask them to cancel it for you emphasizing it wasn’t your mistake, they may do it for you without any effect on your rankings. I exactly did it yesterday and it worked. A buyer ordered by accident so I headed for the seller help center.

Very good to know. Thank you!

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Never agree to cancel.

Explain to the buyer what they get for your $10 order. Explain to them that if they want more they will have to pay more. Get CS involved at this point and explain the situation. They may well be a whole lot more helpful than you think … as long as you haven’t agreed to cancel. Don’t let them persuade you to cancel.

Your buyer ordered a $10 gig. Give them a $10 gig.

Don’t agree to cancel.

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