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Hello to everyone. I got message from potential buyer today but I can't answer to him. When I click on Send I got this message: "Couldn't send your message. Try again". How can I overcome this?

Hello, recently, my response rate has increased to 3 hours from 1 hour. I'm considering setting up an auto-reply on my account because most of the messages that come in late at night remain unanswered for a long time, sometimes 8-9 hours, which affects my response rate. However, I feel that setting up an auto-reply sometimes seems unprofessional. Additionally, a few buyers send their requirements in multiple messages, like 2-3 or even 3-4 messages, and setting up an auto-reply might discourage them from messaging further. I worry this could negatively impact the client's experience. Should we still set up an auto-reply on our account? Also, sometimes I'm online or it's daytime when I may not want the buyer to receive an auto-reply, but the system will still send one. Should sellers set up an auto-reply or not?

Hi too Have you tried sending a message to the buyer via Order Page? or Have you used a "Reminder" button? If not, then do it. If your buyer remains unresponsive in next 2-3 days then contact Fiverr Support and request them to contact the buyer on your behalf.

Hi fellow logo designers, I receive quite some messages from people interested in my logo on Fiverr Logo Maker, but for them wanting different colors. Since this is something that they can easily do themselves, I always tell them "When you click 'buy & download' you can edit the colors (and even the design itself) exactly to your liking". But for some reason this is not clear to them without me telling them. Do you receive these same messages as well? And if so, what do you tell them? I think it would be a good idea for Fiverr Logo Maker to change the button, or add a little subtitle before the ordering process. So people can easily spot that they can make changes to the design themselves. Curious for your thoughts!

"I'm facing a serious issue with my Fiverr account. On February 4, 2024, my account was disabled, which has now been 90 days. I have a payment that I need to withdraw, but my preferred payout method is currently disabled. As a result, I'm unable to withdraw my funds, and I only have 6 days left to do so. I'm reaching out for help to resolve this issue as soon as possible. Your assistance in this matter would be greatly appreciated. Can anyone tell me what is this issue and when my preferred payout method will be enabled? y"I am facing the issue with my withdrawal being disabled and it has not been resolved yet. My account was disabled on February 4th and I have been waiting for the past 90 days to receive my money. Now that the 90 days have passed, I expected my payout method to be enabled, but it is still disabled. I am in dire need of this money and I am stuck with this issue. Fiver CS has not been helpful and they have not provided a solution to this issue. I request you to kindly help me resolve this problem." My ticket has been open for 2 days now, but my issue hasn't been resolved yet. It's very frustrating to experience this on such a big platform where people earn their money. The payout method is disabled, and I can't withdraw my funds,,,, plssss help!!! :(((((

I don't have all the answers, but a few things have worked well for me over the years. In my work, I use 8 Quick Responses to address questions from new buyers and follow up with existing clients. 1. The first impression This one isn't technically a quick reply. Rather, it's an auto reply that ensures that every first-time message you receive gets an adequate response. Make it a polite and informative one. If you were to message me on Fiverr right now, regardless of your time zone, you would be greeted with the following little snippet: Hi, {username}! Thank you for your interest in my services! I will be with you shortly. Please note that replies outside of business hours (Mon-Fri 09:00 AM - 05:00 PM GMT+3) may be subject to delay. All the best, Yavor I like to believe it establishes professionalism and manages the buyer's expectations regarding response times. 2. The out of office backup Maintaining responsiveness is important even during off hours, if you wish to stay in Fiverr's good graces, and auto replies don't count toward your response rate. So, you need a manual response - short and straightforward, like this one: Hi, {username}, You have reached me after hours. Looking forwad to talking to you soon! All the best,... The same principles of politeness and professionalism apply here as in your auto reply. This quick response counts towards your response rate and is perfect for when you're on the move, or when that inevitable 2 A.M message hits your inbox. 3. Confirm interest When a potential project aligns with your expertise, let the buyer know you're interested. Here's how I kickstart these conversations: Hi, {username}! Thank you for your patience. I would be very interested in working with you on this project. Remember, at this point your buyer would have already ran into your auto reply and possibly your out of office backup. Respecting their time and thanking them for their patience is not just good practice, it's good manners. 4. Follow up + Details Sometimes, that first message you receive will be... let's say, in need of further clarification. When a buyer reaches out to you, instead of directly placing an order, more often than not, it's because your standard offering does not fully align with their needs. And that's a good thing. It allows you to start a conversation, learn more about whether what your selling matches what the buyer is looking for, and ideally provide them with a custom offer. It's a dance. A back-and-forth vetting process. Here is one way to handle such situations: Hi, {username}! Thank you for your patience. I am interested in working with you and would love to provide you with a custom offer. However, I will need more details, such as a budget you are comfortable working with, your turnaround time expectations, as well as any additional information you deem relevant to your project. This will help ensure you receive a fair and objective quote, tailored to your specific needs. Guide your buyer through the information you need. Their replies will help you to determine whether to commit, ask for more information, or bail. 5. NOPE! Not every opportunity is is worth pursuing. When this happens, it's okay to let go. Politely decline offers that do not align with your availability. Present the buyer with an alternative to your services and move on. Here is a graceful way to decline... or: Hi, {username}! Thank you for your patience. Unfortunately, your request is not something I can commit to, based on the information you have provided. Here is what I suggest we do: Fiverr is an amazing marketplace full of diverse talent. Please feel free to shop around. I am sure you will find the perfect fit for your project in no time! 6. Confirm order Once the deal is sealed, it doesn't hurt to reassure your buyer. Thank you for placing your order, {username}! I have everything I need to begin working on your recording. I will be sure to keep you up to date on the order's progress and let you know as soon as the final material is ready. Talk soon,... 7. Confirm order After you complete the project, a final confirmation ensures a smooth handover. Your order is ready, {username}! Please review it at your leisure. I remain at your disposal, should you require any further assistance. 8. Feedback Feedback is gold! Express appreciation for your client's business and invite them to share their experience with your service. Thank you for accepting the delivery {username}! I wish you a lot of joy and success with it! It would be great if you let others and me know how satisfied you are with your order by sharing your experience in the review section. Feedback orients buyers looking for similar services and helps us freelancers improve our offerings to better serve you in the future. All the best,... Feel free to tweak the above templates to your own niche. An audio version of this post is available below.

Preparing your Fiverr Profile Description (and, if you would like, an accompanying video) might seem intimidating at first, but there’s good news! Introducing yourself to potential customers is an important part of building a presence on Fiverr. Your profile description and Intro Video have a similar goal—to give potential Buyers a sense of who you are—not only what you can do. This is a significant opportunity to set yourself apart from the competition and project confidence in your ability to meet the Buyer’s needs. You won’t simply list your qualifications but discuss your success—why people love your work and how much you enjoy delivering a quality job to your Buyers. You may have many competitors on Fiverr with similar experiences, but only some will welcome Buyers and make sure they feel comfortable about spending their hard-earned money. Putting that extra effort into your profile can make a difference in converting a shopper into a Buyer. Likewise, creating a short video introduction can also have a major impact on your sales. While you may initially feel hesitant about looking into a camera and “trying to talk naturally,” here are a few pointers to keep in mind. 1. Don’t make your introduction too long or too complicated. Instead, keep your video under a minute and focus on a simple outline: A greeting, a short description, and an expression of why you love doing what you do. 2. Be upbeat. A smile and a good tone can go a long way to make Buyers feel welcome to your Gig and start connecting with you to be the expert that they will choose. Be conversational—in other words, speak as if you’re introducing yourself to a new friend. You’re not making a speech. Instead, you’re telling a story. 3. Be conversational—in other words, speak as if you’re introducing yourself to a new friend. You’re not making a speech. Instead, you’re telling a story. If you’re uncomfortable, practice telling a friend about your Fiverr account. While it may seem unusual, the key to appearing comfortable on camera is to remember that you’re talking to a person. So look at the camera—but don’t talk into it—always speak to the Buyer. Buyers love to see samples of previous work so you can include some samples of previous work in the background of the video as you speak. A similar format can be followed for the Gig’s Videos which can increase your conversion especially with business Buyers that will often want to get to know more about the Seller before placing an order. Want to read more? Check out this additional articles from our Resource Center: Description & FAQs For Conversion Changes I Made To My Gig Images to Attract More Clients And here from our Help Center: Adding a Video to your Gig Best practices for new Fiverr Sellers: Gigs Creating a Fiverr Pro Gig

Hi, To improve your gig performance, consider the following steps: Optimize your Gig title and description using relevant keywords that potential buyers might use. Enhance your Gig images or videos to make them more appealing and professional. Offer competitive pricing and packages that provide clear value to buyers. Gather and showcase positive reviews by providing excellent service. Update your Gig regularly to keep it fresh and aligned with market demands. Engage with buyer requests and promote your Gig on social media and professional networks. Consider offering a limited-time discount or extra services to attract more customers. Thanks Sadia

Exactly. I would never call a person double-faced or desperate in a review. Obviously anyone seeing the OPs reply to that review will think twice about working with him. If someone that left a 4 star review is called desperate.. that generates a lot of warning signs.

As a new Seller on Fiverr, the idea of having a full inbox and a steady influx of orders is very exciting! However, the reality can quickly get overwhelming. Once your gigs start to gain some attention, you will notice a significant increase in business. You must learn how to manage Buyer demand and your personal availability, so you can give each order the necessary attention. Otherwise, you risk a drop in Buyer satisfaction, order cancellations, late deliveries, and negative reviews - all of which impact your business. Learning to manage your workload will also help you achieve a healthy work-life balance. Whether your freelance business is your main source of income or a side hustle, taking on too many orders at once can cause you to overwork yourself. Your mental health and well-being are critical to your personal and professional success. Managing Incoming Orders Although Fiverr Buyers can head to your Gig page and place an order without warning, there are still ways to manage incoming orders: 1. Extend turnaround times Offering quick turnaround times is a great way to increase the value of your services. However, if you are struggling to deliver on time, you may submit work that is not up to your standards. Go into your Gig settings and extend each timer by one day to better set expectations and give yourself a time buffer. You can always change it back once you learn to work faster and more efficiently. 2. Communicate honestly When communicating with prospective Buyers, be upfront and honest about your current workload. Let them know that you are very interested in working together and that you can deliver as soon as [X date]. It can be tempting to make exceptions for Buyers who are willing to pay more for extra-fast delivery, but it’s important to prioritize your mental health and orders that have already begun. It’s okay to let Buyers know that you are unable to fulfill their request right now and would be happy to help them out in the future. 3. Request an extension If a Buyer places an order before you have a chance to discuss your availability, you may request to extend the delivery date. When doing so, be sure to communicate that you value their business and want to give their order the attention it deserves. Most often, Buyers will appreciate the fact that you know your limits and will take the time you need to deliver a high-quality product. Managing Availability If the volume of orders is too high, and you’ve already followed the steps above to manage your workload, adjust your availability. Here are tips for taking advantage of the Set Availability feature: 1. Use it to catch up on orders If you need to take a break from answering new messages and receiving new orders, you can essentially pause your profile by setting yourself as Unavailable. If you have the capacity, you can choose to still accept messages from new Buyers and let them know that you aren’t accepting new orders at the moment, but you would be happy to get an order going with an extended delivery time. 2. Take some personal time It’s necessary to take time for yourself, your family, and other important things in your life! When you need to focus on things unrelated to work, set your profile to Unavailable for as much time as you need. Depending on how long you’re away, you may realize that your ranking might have changed once you are back, which is normal as your competitors may continue to complete orders and get buyer satisfaction responses while you are away. As you complete the orders your ranking can go back to where it was before. In addition to managing your incoming orders and availability, you can lean on others for support! If you frequently realize that you have more work than you can handle, it might be time to build a team that you can lean on. There are other excellent Sellers on Fiverr, such as virtual assistants or people in your industry, to whom you can delegate tasks. Want to read more? Check out these other articles: Time Management Tips Tips to Manage Messages Setting Your Availability

How to impress the buyer with the first message for brief?

Once a buyer disappeared for 6 weeks after placing the order and then one fine day returned to share the order requirement, only to realise that my skillset didn't match his requirements. So we had to proceed with cancellation. So it happens once in a while. Best you can do is remind them once a week, that's all.

Then, I think you should wait for 2-3 days then contact Fiverr Support so that they can contact your buyer.

Hi! This is not a problem I have run into before. I schedule my work in advance, and state on my gigs that I should be contacted first before any purchases are made. The buyer asked if I could beta read a 71k manuscript for them. I replied that I would be happy to on the 16th of May as my schedule is full until then. I suggested he purchase the gig now to book that slot, but not send me the manuscript until the 15th as the delivery countdown does not start until the manuscript has been sent. I do this with all clients and no one has been tripped up by this before. He then just immediately purchased the gig from me and sent the manuscript. I sent him a delivery extension request reiterating that I did not have the space until the 16th as mentioned in my previous messages. He declined the extension and said he didn't see my other messages about starting on the 16th. What do I do now? Can I request to extend it again? I have multiple other manuscripts to work through and unless I forgo sleep and take no days off for the rest of the month, I will not have time to complete his order.

Hello, as the title says. I newly registered on Fiverr as a buyer and am looking to put together a team of at least 5 freelancers for different jobs for a project. I need to message and prospect many different potential hires. This is for a job where I need some through expertise and need to gather a pool of potential hires first and then select the right fit. Is there a limit that I should be aware of? How many freelancers can I message my job proposal without getting flagged for spam? I'm pretty sure at some point the system might auto-flag me prospecting freelancers. Does anyone have information as to what message limit is safe (for a new user) / per day? Thank you.

I am also facing the same issue! but in my case i cannot contact to a buyer back! yeah! @ana_tomy is absolutely right It appears that the user's account is no longer active, possibly due to a violation of the Terms of Service leading to a report or block.

Because a lot of people don't want to publicly shame the seller for a bad experience. And Fiverr does ask buyers to tell exactly how they feel in private, in case they were unable to share that publicly. Well those people are paying for a service and it's their right to review the service. I do agree that some people abuse their buying power and manipulate sellers to do free work, etc. However, as I told you earlier, try to improve your customer support skills because you don't want to insult people. Put yourself in that buyer's shoes, if you are insulted publicly, wouldn't you leave a bad review privately? Of course you would.

Thanks for your comment, although it seems to me that fiverr is not really rating issues from years ago, I deduce this from my personal experience, because the gigs where fiverr rates me, (only in 2 I see a rating in the Success Score section), are recent gigs, my best selling gigs (the previous ones they had forced me to delete them some time ago), and in both my average rating is 5, that is, without a single negative rating below 4. Even so, the rating that fiverr gives me of success score in one, was 4/10 and in another one 5/10, that prevented my average to reach the “5” needed for the first level. This also leads me to deduce another issue that seems relevant to me, trying to understand how this works, and that is that one of the points that Fiverr marked me as red, that is, that I was not doing well, was the “Conflict-free orders” section. I try to be very friendly and professional on fiverr, and my services are very direct so I do not usually have disputes with my buyers, however in recent months I remember a single case, of a buyer who demanded things beyond what I had bought, which I refused, receiving in return a lower rating than my average (although it was not so bad), and subsequent claims from the seller, which led me to ask him, politely, to stop requesting any kind of service with me. I tell this, because it seems unfair to me, that if that person, who in my opinion was acting inappropriately with me, reported me to Fiverr, it is not something I can know, nor to what I can defend myself, on the contrary, if only Fiverr already crossed out an order as “conflictive” just because of a complaint from the buyer, it is also affecting my rating, in an unfair way. I also wonder if Fiverr could also have some kind of automated system to detect conversations that go out of cordiality, and that are automatically sanctioned, even so it also seems to me quite dark, and disrespectful to sellers not to know transparently. Just a few days ago, specifically on May 6, I was finally promoted to level 1, after my success score went to 5 (one gig with 5 and another with 6, i.e. it seems that fiverr averages the rating of the gigs without rounding). Yet it still tells me that I need to improve in both gigs, particularly in the “Effective communication” item, which I have in red, I have read the guide they suggest, and although I feel I meet the recommended guidelines, it is somewhat frustrating not knowing exactly what I did wrong, and what I should do now....

Sellers need to have the ability to block abusive buyers. Blocking an abusive buyer was our only form of protection and painless way to avoid unwanted experiences. Please reconsider your decision to remove this essential option.

I never specifically requested reviews from clients. It's part of Fiverr's system. For example, I ordered a gig about SEO for my website. After the project ended, I accepted the delivery and gave her a 5-star review because, in my opinion, the seller delivered exactly what I wanted. However, I received a notification a few days later asking for additional feedback. Here's where I'm confused. How can a buyer do this or give a 5-star review after the delivery and then provide negative feedback privately? It seems true that Fiverr buyers have a lot of power to negatively impact a seller's rating, even if the seller did their best to satisfy the client.

Cancellations are part of the business and will at times be inevitable, but it is important to understand how that can impact your business and how can you, as a seller, manage that to avoid it potentially affecting your buyer’s experience and your baselines requirements that are directly connected to your seller level. The Order Completion Rate calculates the total amount of orders over the previous 60 days (whether completed or canceled), divided by the number of canceled orders, and then multiplied by 100 to reveal the percentage of orders completed. First, manage expectations. Your Gig should clearly define what you need to complete an order and a reasonable delivery time that’s fast, efficient for buyers, and comfortable for you as the seller. If the order goes Very Late, the buyer can cancel your order anytime. Complete your Gig’s Frequently Asked Questions section to inform buyers what they should expect and how they can help assure a positive experience. Managing expectations is key to avoiding cancellations. Whenever possible, communicate with buyers before they purchase your Gig. Within the Gig description, it’s a good practice to let buyers know they should contact you before purchasing for the best experience. This allows both parties to understand what’s involved in the specific job, ensure that you have what you need as a seller to complete the job, and agree to adjust the delivery time if necessary. Equally as important is to communicate with buyers after they purchase your Gig. If there’s a problem with your initial delivery, it’s best to avoid any mention of cancellation as an option. Instead, assure the buyer that your intention is always to complete their order to their satisfaction. Ask them for specific directions regarding revising your delivery. What if communication with the buyer isn’t working? Sometimes, an order may have issues beyond your control despite your best efforts. If the buyer is asking for work beyond the scope of your agreement or is problematic for any other reason, don’t hesitate to access the Resolution Center and if you still couldn’t solve the issue, reach out to customer support for guidance and direction. You can direct them to Frequently Asked Questions (FAQs) on the order page. There, you may find advice for your specific problem or contact support directly. Avoiding those cancellations from affecting your Order Completion Rate it’s only part of what you can achieve by following these tips, the most important is that this will help your buyers be more informed, aware of the process and have clear expectations, improving yours and their experience on Fiverr. Want to read more? Check out some additional articles from the Help Center: Order Completion Rate and Cancellations FAQs All about Order Completion Helpful tips on how to avoid cancellations Part of the Seller Plus program and having challenges with cancellations? Connect with your success manager for personalized recommendations.

It's been three years since I've been working on Fiverr. It's crucial to assess client behavior, as it can prevent financial loss and maintain your gig ranking. Clients often request samples or general information. Scammers can be found everywhere. If you have even a 5% doubt about a client, it's best not to work with them. Let me tell you a story: Last month, a client placed an order. Her behavior seemed suspicious, so I declined. However, she proceeded to place the order directly. I completed the work brilliantly, and she accepted it. I started to trust her. Then, she requested five ebook orders with a total price of $800. When I delivered the work this time, she canceled the order, blocked me without explanation, and pretended to be by mistake. Days later, she returned, claiming ignorance about the canceled order and the block. I asked her to reinstate the order to compensate for my significant loss, but she hasn't responded since. Since then, my gig has suffered a significant drop in ranking. @ana_tomy Fiverr needs to support honest sellers. Fiverr is my main source of income. This client's behavior has deeply affected me.

Do you mean briefs? If so you could check this page: https://help.fiverr.com/hc/en-us/articles/4415601609361-Get-matched-with-buyers Briefs aren't as open as buyer requests were so probably a lot fewer people get them (and each brief will only probably be sent to a few sellers unlike buyer requests). Maybe it depends on the level with higher levels (eg. level 2 and above) mostly getting them. It does talk about things like quality of service, price range. There was an option to enable/disable them and set a price though I don't see that now.

That timeline coincides with a review that was not very positive, and your buyer most likely left a bad private review. It's unprofessional to call a buyer double-faced and desperate, remember they can leave a private review and that can destroy your gig for months. So I assume that's what happened here. Learn from that review and improve in the future. You might recover, but it will take a while.

Any testimonies or experience ? Thank you !