Kesha

The forum serves as a great place for our community to connect, exchange ideas, and support each other. In recent months, one of our goals has been to enhance the platform so it can be more user-friendly and easy to navigate. We’ve recently made changes in an effort to enhance the experience, here’s what to pay attention to: Streamlined sections and boards- To make navigation smoother and foster a stronger sense of community, we minimized the sections and boards in the forum. Some were moved or renamed, while others were merged or altogether deleted. Sections such as “Welcome” and “Freelancer Resources” are examples of affected spaces. We also got rid of boards such as “Ranting Pot” and “Badge & Level Discussion”. We still encourage you, however, to share your thoughts and opinions on appropriate boards including any of the Feedback boards, My Fiverr Experience, or the Members Lounge. You can also ask questions concerning levels and badges in the Gig Advice board. Renamed sections and added clear descriptions: For the remaining sections, we have added clearer names for each. Further, each board has been given a clear description, detailing its intended use. Please review these descriptions before posting to ensure discussions take place in the appropriate spaces. With that being said, the forum now consists of four main sections: General- For updates and casual conversations with a place for news, member discussions, and sharing your wins. New members- Dedicated to newcomers from both our freelancers and buyers. This space is to be used for introductions and any initial questions. From the community- Where community members can exchange advice, share feedback and suggest improvements. From the Fiverr team- Where you’ll find educational content and helpful resources to help you enhance your results on Fiverr. Content is exclusively curated by the Fiverr team, ensuring information is up-to-date and reliable. Niche sections such as Verticals, Fiverr Select and Seller Plus remain unaffected for now. However, anticipate improvements to these communities in the near future. Overall, our goal is for the forum to be a valuable educational resource, fostering connection, networking, and, above all, a successful Fiverr experience for you. We hope you appreciate the changes so far and we eagerly await your thoughts and feedback! __________________________________________________________

Hey all, thanks for sharing your thoughts and feedback regarding this test. We’re listening closely to your feedback and want to address your questions. First, we’d like to offer more clarity about certain concerns which have been raised: This test sought to evaluate the beta version of the updated Rating & Review system, based on both freelancer and customer interest in enhanced transparency. The screenshots attached are for demonstration purposes to show what the test experience looks like for customers. To further clarify, if a customer marks ‘exceptional’ on all new form questions, the rating will be 5 stars. Customers are able to see the number of stars on the review submission step before they submit their feedback form. The algorithm is not affected by the star rating score, and therefore, changes to the rating and review system do not affect visibility in the marketplace. There are positive signals from customer behavior that shows that customers understand the new form changes. Since releasing the test, we’ve seen an increase in the form response rate attributed to the new form format, which means more feedback to help your business grow and know how to improve. It’s important to note that these changes are based on extensive feedback from and research for both freelancers and customers, and one of our clearest findings is that 5.0 star ratings decrease customer trust and conversions, while 4.9 star (and below) ratings actually increase customer trust and conversions. Second, to continue our commitment of providing more transparency, we have taken much of your valuable feedback into account and will conduct further exploration on the following topics: We are exploring alternative options of depicting the ratings within the form (emojis, stars, etc.), and will keep you updated with future updates. We will explore making the review step optional instead of required. For repeat customers, we understand that filling out the review each time becomes redundant and cumbersome. We are working on ways to expose the reasons selected for each rating, so freelancers have actionable and contextual feedback on how to improve. In conclusion, your feedback is invaluable and we will continue to implement changes as best as possible based on your suggestions. Our goal is a smooth and gradual transition to future changes, and rest assured we will update in a new post in the forum as soon as we have more information.

Even the most wonderful time of year can come with its fair share of stress as you try to keep up with the busyness of the season. Don’t worry, Fiverr has got your back with a pool of freelancers ready to help you sleigh this holiday season. From boosting your business to giving gifts that wow, our holiday guide reveals how Fiverr can help add some extra cheer to your holiday season. Deck your business with holiday-themed marketing The holidays are the perfect time to treat your customers with some special deals, and our freelancers are here to help! Consider delighting them with a surprise offer delivered straight to their inbox or mailbox by hiring a professional designer who can create a digital or physical postcard for your holiday promotion. Want to go big? Bring your season’s offer to life by having one of our video makers create an engaging marketing video tailored for ads or even organic social. You can even take it a step further by complimenting the video with the perfect holiday-themed jingle from one of our jingle makers. Elevate your holiday party Whether you want to thank your team or round up the family for an end-of-year rendezvous, Fiverr is teeming with experts who can make your holiday party sparkle. First, set the tone with jaw-dropping invites. Then, it’s time to dive into the party planning. Personalize your celebration with themed mat placements or go all out with customized goodies like chip bags, water bottle labels, and cool gift boxes. Whatever you are envisioning, our talented graphic designers can help bring it to life. Finally, what’s a party without an Insta-worthy backdrop? Our freelancers can also help provide the perfect backdrop for those party selfies. Provide a personalized gift to your loved ones Tis the season for meaningful gestures! Skip the usual store-bought present and surprise your loved ones with something from the heart. Collaborate with one of our children's book freelancers to create a special story for your child. Or, give a gift worth a thousand words with a beautiful photo illustration. Simply share a family, wedding, pet or couple photo with one of our freelancers and let them transform it into an animated masterpiece. You can even woo your significant other with a touching poem (roses and chocolates are not included). And, if you’re feeling extra romantic, commission a freelancer to create a customized love song. Our artists can write and record everything for you. During the holiday hustle and bustle, remember, Fiverr is here to make your season one to remember. If you need any help finding or connecting with the right freelancers, feel free to book a call with one of our CSMs here. You can also reach out via email at buyer-success@fiverr.com.

We are happy that you're here! Wishing you much abundance in the upcoming year!

This is amazing to hear! I hope 2024 is even better. 💚

Congratulations! 🎉 That is so exciting. I hope your growth on Fiverr continues to expand in 2024 and beyond.

Looking to convert more clicks into actual sales? Consider adding an introduction video to your profile. An intro video is your chance to connect and captivate potential buyers. It’s where you can introduce yourself, your services and your experiences in a short, snappy 20-60 clip. In today’s digital landscape, short-form video content reigns supreme. In fact, 73% of people prefer watching a short video rather than reading when learning about a new service. It makes sense, videos are easier and quicker to digest. By including this feature on your profile, you’re able to sell yourself in an engaging and memorable way. Plus, with most buyers only skimming profiles, a video ensures they don’t miss any critical information. A video can also help add a touch of humanity to your services. You may have heard it before, “people buy from people, not businesses”. Seeing you in action beyond a name on the screen helps buyers connect with you on a deeper level. This makes it more likely they’ll choose you to do business with. Beyond personal connection, a video overview can also foster trust among buyers. When choosing the right seller, buyers want assurance that they’re dealing with an honest and reliable professional who will provide good returns on their investments. By creating a short form introduction to your service, you’ll showcase your face, build credibility, and ensure buyers that you’re a legitimate person who is willing to be transparent. Ultimately, having a seller’s video sets you apart from competitors who lack one. It's your chance to condense your selling points, display your personality and build trust. Incorporate one to your profile and you will likely become the seller they remember. Need guidance on adding a video? Check out more information here.

Hey everyone, With 2023 winding down, it's time we dive into the year's highs, lows and everything in between. Let's chat, shall we? What stood out as your proudest moment this year? What big lessons did life throw your way? And most importantly, what are you most excited about for the upcoming year? Whether it has to do with your personal or professional life here on Fiverr, we want to hear it all! Let's wrap this year with some good vibes and gear up for an awesome new one together! 🤗

Hi @vovkaslovesnyy! I appreciate you expressing your thoughts about this new update. We are sending them to the appropriate team for consideration.

Hi @eledigiac! Thanks for your commitment to our platform. I appreciate you expressing your feedback and suggestions. I will be sure to pass them along to the rest of the team!

Hello! This is just a demo; the images provided are just for illustration. If someone marks ‘exceptional’ on all new form questions, the rating will be 5 stars. Hope this clarifies some things for you!

Hi @bishnubiswas908 Yes, This test will not affect the Private Review form. We appreciate your feedback and will pass this along to the product team.

HI @terrygrantvo! The graphic provided is just for illustration purposes, it is just a demo. If someone marks ‘exceptional’ on all new form questions, the rating will be 5 stars. Concerning your second question, this new system will help collect more reliable and constructive feedback, allowing you to improve and achieve greater customer satisfaction. It will also provide a modernized streamlined process for your customers.

Thanks for this suggestion @moikchap! We will pass it along to the rest of the team for consideration.

@greg_vo2020, you bring a valuable perspective to this new system and we appreciate you voicing your thoughts! We will keep them in consideration for future updates!

Hi @vibronx! You make some points and we value your feedback concerning the private review system. We will be sure to pass along your thoughts.

Another successful buyer’s webinar under our belt! This time, we went deep into crafting top-notch briefs that attract the skilled and enthusiastic sellers you're seeking. In case you missed it, here’s what we discussed. There are two ways to submit a brief. If a seller catches your eye, send them a brief directly. If you are overwhelmed with options, you can use the 'Post a Request' feature to let sellers come to you. Whichever route you choose, you’ll want to make sure your brief is highly detailed, explaining your project’s goals, requirements, and expectations clearly. When making your initial statement, be specific and state exactly what you expect to receive as the final product or service. In the description area, provide comprehensive details, including all relevant information that pertains to your project goals. Don’t be afraid to ask questions, communication builds relationships. When you ask multiple questions, it can help identify sellers genuinely interested in the project rather than simply completing another faceless project. Once you are done writing your project description, consider providing samples if applicable. Visual aids or examples can help convey your expectations more clearly. Next, you will need to select an appropriate category for your brief. Placing your brief under the best category doesn’t just help you narrow down the search, it also helps the right Seller find you. You will also have the option to include specific additional details that might enhance your order a little further. The final step in submitting the perfect brief is to set a realistic budget and timeline. Keep in mind that quality work often comes at a reasonable price so be prepared to pay for expertise. If you have a certain timeline or deadline for your project, mention it so you can ensure feasibility and allow the freelancer ample time to deliver quality work. After you’ve entered all relevant information, take time to review your description and details to ensure it includes all the necessary information for a freelancer to assess their suitability for the job and make sure you get the perfect end product. Here is an example of what a well-written brief might look like. If everything looks great to you, it’s time to submit! Once sellers start reaching out that they are interested in working on your project, we recommend qualifying them further by asking about their process, timeline, or any concerns you have. If you ever need further assistance, contact our Customer Success team at buyer-success@fiverr.com. Our dedicated team of Customer Success Managers are always happy to help with your matching needs.

Hi @vickiespencer! Our goal is always to improve the experience for everyone on the platform. We appreciate you sharing your thoughts concerning this new test and we will be sure to keep them in consideration as we work through future updates.

@kawsar_log Thanks for that feedback! I will pass it along to the product team for consideration.

Good point you make there @andywarburton! We appreciate you sharing your thoughts and we will keep them in mind for future updates.

These are all good points, @vickieito! We appreciate your valuable insights and suggestions and will keep them in consideration for future updates.

Grammarly has announced it they will be shutting down the Text Editor SDK. Consequently, Grammarly will no longer be available for use in your inbox starting December 12, 2023. However, you may still use Grammarly privately if you'd like. We are currently working to find more ways to improve your experience on Fiverr and will keep you updated on any changes.

@visualstudios, Thank you for voicing your thoughts and suggestions. I will be sure to pass them along to the appropriate team.

Thanks for this feedback. Your concerns are heard and being passed along to our product team.

Hi! This test will not affect the Private Review form but I will be sure to pass the feedback on to the product team!