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vickieito

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Everything posted by vickieito

  1. Hi @marufhasan805, this is only offered to select sellers. I just got the option a couple of months ago (I'm a Level 2 seller) and it just showed up in my account one day. I also see Level 1 sellers with this, so it doesn't appear to be related to Seller level. My guess is that it has to do with seller performance, so work hard to deliver excellent work and keep your buyers happy, and this feature may be offered to you.
  2. Niche down. Data entry is a very competitive category. There are 73,837 gigs on Fiverr's marketplace offering this service. If you make your gig look and offer the same things as everyone else, it'll be very easy to disappear and not get orders. I also offer data entry, but I mostly work with educators. I don't do mailing lists. So my data entry looks more like doing gap analyses for audits/grants/curriculum, compiling information for grants, or aligning curriculum. My clients often order from my other gigs as well, because sometimes they want me to write technical documents for them, conduct research, or help build curriculum. The more specific you are in the type of buyer you are targeting, the less competition you'll have, and the better chance you'll have at doing well on the platform.
  3. I actually thought the review was good. The buyer only stated "Communication was good." Even if a buyer gives you 1 star, if they write a good review, you only need to respond positively, such as "It was great working with you!" You don't need to explain how you got sick and had to extend the delivery date. Only if the buyer mentions that as a reason for giving you less than 5 stars, should you go into such detail. I agree that it doesn't help you to cancel your account and create a new one. Just move on and try to get orders. It is possible to get orders after a negative review. For future reference, read @gina_riley2's post on how to overcome negative reviews here:
  4. All you can do is turn on the "Get brief" feature on your Gig page. Fiverr will decide if there are matches for you, so you aren't guaranteed matches. Matches will be sent to sellers who have relevant titles & tags and have the best quality metrics and performance. Since there isn't much you can do to get matched to briefs, focus on optimizing your gigs to attract your target buyers. This is how Fiverr is designed to work (matching buyers to sellers, not sellers bidding to projects).
  5. Hi @lorita_book, Welcome to the forum! You can share your gig links in "My Fiverr Gigs" and "Improve My Gigs." It's considered spam if you post them in other categories.
  6. Fiverr stated that they are replacing Buyer Requests with Buyer Briefs, so what you are seeing is expected. They are getting rid of Buyer Requests completely. Eventually there will only be Buyer Briefs, so you will need to change your business model if you depend heavily on Buyer Requests to run your business.
  7. It's a very new feature, so it's currently being rolled out to Seller Plus members (not everyone has it yet).
  8. Hi @usama_websec! Welcome to the forum! I would be careful with calling out to "Experienced Sellers Only" because that might deter some people who might have very good feedback for you. I'll actually give you feedback as both a buyer and a seller ...and I think a buyer's perspective might help you more than a seller's perspective. You are a web developer, so you are in a very competitive category on Fiverr. Every day, there are a lot of web developers coming to the forum asking how they can improve their gigs so that they can get more orders. I find that the most common error in most of them is that they are not writing their gigs for their customers. Let me explain: I'm not a web developer. I made one website using Wordpress that I hope no one will find because I'm not proud of how it looks. That was 3 years ago. I do want to update it, but I don't want to touch it because I worked hard to make it (as terrible as it is). If I do upgrade my website, it will most likely be with the help of a web developer on Fiverr. So I could potentially be your target customer. Your titles, tags, and gig descriptions should be very close to what your target buyers will be typing into search when they look for your services. I won't type in "Javascript front end developer" or "figma sketch xd psd design to html css and javascript." Most likely I'll type in something like "redesign my website" or "create an awesome website." When I scan through search results looking for gigs that catch my eye, I will skim over the technical terms and will go for the titles that best match my search terms. Tailoring your titles, tags, and gig descriptions to your target buyers will help you to increase impressions from relevant buyers who are more likely to click and buy your gig. Address the pain points of your buyers. Most web developers like you will list all of the technologies multiple times (in their bio, titles, gig descriptions, and gig images) because they think it'll give them a lot of credibility in the eyes of the buyers. However, your buyers are not as technical as you are, so this isn't as important as you think it is. Buyers only want to see if you can deliver what they want. I might choose a self-taught web developer over a front end, or even full stack developer, if they can give me what I'm looking for. Based on my pain points, I'll be looking for a web developer that can give me an awesome website, help me know how to maintain it, and has a coaching gig to help me learn the basics so I'll never be embarrassed about my website again. Gigs that are successful are gigs that are written with the buyer in mind. Speak their language and don't be too technical. Address their pain points and show them how you are the solution to their problems. Don't just say you will do web animation - your buyers don't understand how that helps them - show them how it addresses their pain point and solves their problem. One question I had was, are you going to just add web animation to my subpar website, or are you going to also help me fix it so it looks better? Keep your eyes on your impressions, clicks, and orders. Impressions will tell you how relevant you are to your buyers. Clicks will tell you how attractive your gig is. Make sure your title and gig images clearly show what your services are. Prices, seller level, and reviews can also make your gig more or less attractive. If you get clicks but no orders, that means once buyers clicked on your gig and checked it out, they decided not to order from you. So they went on to someone else's gig. Your goal is to turn visitors into buyers and give them reasons to order from you (not your competitors). I do like the videos that you have, because it shows what you can do. The more you can show, the more the buyers can visualize how their own website can look like, and the more likely they will be to order your gig.
  9. Hi @sazzad_wp - if you are getting impressions but no clicks, that means that buyers see your gig in search and it's not attractive to them (it doesn't make them want to click on it). So you need to focus on making your gig more attractive to your buyers. Please see my comments that I mentioned for clicks: Once you get clicks, your job is to convert those clicks into orders. This is what I mentioned about that:
  10. I wouldn't contact Fiverr support, since what you're seeing is pretty normal. When you edit your gig, it can take a while for your gig to show back up in search. I always give myself a week or so to see how my gig performs after changes. If necessary, I can make adjustments then.
  11. Hi @asadjatt67 - don't worry about your position. You mentioned that you are getting clicks and impressions. If you are getting impressions and clicks (but no orders), that means buyers are visiting your gig and then deciding not to order from you (they are moving on to your competition). So you just need to tailor your gigs to your buyers so that they will want to buy from you. On your account there's only one gig that's performing really well, and that's the facebook gig. Even though you haven't gotten an order for a while, you have great reviews. So that's working to your advantage. You might want to utilize all of your FAQs since you don't want to leave any questions in your buyers' mind what you offer and how you can help them. I did find your FAQ a little confusing because of the spelling errors: Question #1: Change "Facebook pigs" to "Facebook pages" Question #2: Change "traslate" to "translate" You have 10 FAQs per gig, so think of your buyers, what questions they might have, and add 10 questions to help them to decide to place an order with you. You also might want to rewrite your gigs so that they convince your buyers to buy. Currently you only have lists in your gig descriptions. Try writing a compelling narrative. I like how you listed the benefits of a chatbot. However, it would be more powerful if you mentioned the pain points your buyers have (to remind them how you are the solution to their problems). It looks like all of your marketing efforts are working, just don't forget that your gig is a marketing tool as well. It won't do you any good if you drive traffic to your gig only to have the buyers go on to your competition. Make sure your gig is written to convert visitors into buyers.
  12. It addition to that, it seems there is a regional rotation as well (I seem to get a lot of my orders from one region of the world and rotate through the regions). It does seem like seller performance triggers a rotation and possibly when you hit a certain exposure for a certain region.
  13. Hi @realkurusu, This might be a bug. You can report this error to Fiverr Customer Support by creating a ticket here: https://www.fiverr.com/support_tickets/account-and-security/report-bug
  14. Hi @nadeey_designs, Yes, gig rotation exists to give all sellers a chance at Page 1 exposure in search. For good reasons, what initiates this rotation is unknown. You can read more about this as well as other factors influencing you gig's position here in @looseink's article: I also like @frank_d's articles explaining what you can do to increase your visibility in search: https://community.fiverr.com/forums/topic/243824-welcome-to-fiverr-30/ https://community.fiverr.com/forums/topic/278118-fiverr-30-revisited-aka-fiverr-31/
  15. Hi @sazzad_wp - Your impressions had a spike for a couple of days and then returned back to normal, so your current impressions appear to be consistent with what you have been seeing, historically. Just because you had a spike doesn't mean that you lost any visibility in search. How are your clicks and orders looking? Are they going up, down, or remaining consistent as well? Impressions only tell part of the story. I usually don't worry about impressions if I'm getting consistent orders. Yes, it's perfectly okay to share your gig on social media to increase traffic to your gig. (note: traffic from social media does not affect impressions because the traffic is going straight to your gig, not to Fiverr search).
  16. Hi @amrita12673 and welcome to the forum! 😊 I see that your are an expert digital marketer, so you understand how important it is to write content specifically tailored for your target market. Your FAQs should be written to address the most common questions potential buyers may have when visiting your gig. Put yourself in your buyer's shoes and write down the questions you think they will have, as well as your answers. Your FAQs are a great way to show your buyers 1) that you care about them and 2) you are the solution to their problems. You get 10 FAQs for each gig, so make the most out of them!
  17. As I mentioned, it could affect buyers' perception of you. Clicks and orders might decrease following an increase in price. Or they may increase if you are dropping your prices. Monitor these values and make any necessary adjustments.
  18. Hi @fernando1015 - It shouldn't affect the algorithm, but it may affect how buyers see you. I sometimes use prices to control my orders. If I want more orders, I'll reduce the price a bit. If I want less, I'll increase the prices until I stop getting inquiries.
  19. With Fiverr's push for "impressive" profiles, that would be an impressive profile to see ...a cat with Spotify as a Top Client! 😂 As long as you submitted your top clients, it's just a waiting game right now!
  20. I agree! The way it's set up, it's encouraged to add a big name company (and your are even instructed on the form to use a big name company). Adding in a smaller client isn't really encouraged, and like @dev_rittick and @sunboatrecords mentioned, it can take a long time, even 3-5 months for an approval. Adding in big name clients helps to make Fiverr look more credible, too (which is why I believe those are automatic approvals).
  21. As @donnovan86 mentioned, the Seller Plus program gives you many perks included in your membership. One of those perks includes priority support, so if you have Seller Plus, you don't need to pay anything extra for priority support. My fastest resolution was 22 minutes from the time of ticket creation. However, on slow days, it can take longer than 12 hours to get a response. Average response time for me is 2-5 hours.
  22. When you are new... and you have zero reviews... zero credibility... zero buyer requests... zero buyer briefs... and zero clue on how to market your gigs on social media... your most powerful tool to get orders will be your gig. So makes sure that your gig stands out and impresses potential buyers. If you were a buyer and had 2 seconds to click on the best gig in search, which would you pick and why? Browse the gigs of your competition. What unique selling points (USPs) do you have that they don't? What will make your gig stronger and more attractive than theirs? What can you offer that your competition can't? Does your gig look professional? If you were a buyer, would you buy your gig Are you utilizing all three gallery images, 2 PDFs, and gig videos to showcase all that you have to offer to your buyers? Building my portfolio was what I spent a lot of my time doing when I was first starting out and it was worth it. Buyers would contact me saying that they say my portfolio and knew I could do their project. Don't forget to monitor how your gig is doing. See if the impressions are increasing. Make note of how many clicks you are getting. If buyers contact you, make note of their comments, because that can give you insight on what attracted them to your gig and what your buyers are looking for. I set up 6 gigs based on my conversations with buyers in my inbox chats. Find ways to convert clicks into orders and orders into more orders. When I first started, I found out that I was able to help each customer in many ways, so usually customers were buying 2-5 orders from me. Those orders helped me to grow quickly and get more orders.
  23. It's an automatic approval if you say you work for a big name company (so no check done there). The approvals that are done manually are the small business that aren't in Fiverr's database.
  24. You are correct - I tried to do the same thing and reached out to Fiverr Customer Support. They told me that I just had to mark the buyer as "spam" if I wanted to block buyers before they placed an order with me.
  25. Hi @shohagsheqder, when you qualify for this, it will show up on your seller profile page. Get permission from your client to add them first, then you can add them as a top client. You can add a brief description of the work you did for them. If they are already a part of Fiverr's dropdown list, they will be added immediately to your profile. Otherwise, the top clients will go into pending status until Fiverr approves them:
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