almostfauxreal

I got this yesterday and my status for this gig for client communication went from strong negative to negative... still the overall score for this gig dropped as well -1 😂

Talking about bugs: I made everything possible to deliver this order on time, did so as well and now it's showing as 2hrs late 😄 (the delivery date was 2hrs ago..) My metric for this is on "strong negative impact" - let's see what CS is saying about that 😅

Yeah that's exactly the one I meant here 😄 The gigs are on hold now though.

There's one specific one I'm thinking about, we might have the same in mind, but at least this one's gigs are all on hold right now. Not sure since when it's like that but maybe it has to do with the update as well, who knows. But I do agree, that's the perfect scenario for the agency feature as for a buyer it looks like you're buying from that one person. I mean until now no one said anything against it so was a great time for this seller to create several income streams.

Somewhere here in the forum they officially said that pausing gigs doesn't have an influence. It only does when you delete the negative ones.

I didn't ask directly but seems like. I asked why there is such a discrepancy between the success score for two of my gigs where I had no cancellation and one where CS told me they remove it from the stats, still I had strong negative on those metrics. And then that's what they answered..

I contacted CS now as well and they told me which of my orders had the biggest influence on the current success score for the gig. "I took a look at your account and see that the following Gigs' success scores negatively impact your overall success score: [GIG NAME $95] & [GIG NAME $300]. The key areas that require your attention are [Client satisfaction, On-schedule deliveries, Conflict-free orders] and [Communication]. " I first thought this could help me in some way but turns out it doesn't really. I took a look at the mentioned gigs and in one of them I got asked to do extra work after the first delivery, my customer even said he likes the delivery but asked me to add something to it. I did it and delivered, also asking to let me know if everything is fine or if more changes are required etc etc ... order was marked as completed 4!! mins after my delivery without any answer from the customer. -> I think the score for this comes from a negative private review and the revision by the customer. The second order: customer told me everything is according to how he wanted it, gave 4 star review and probably a negative private. Still "strong negative impact" for delivery time which is because of revisions as I never had a cancellation for that gig and delivered earlier the first time. @Kesha Are we as sellers supposed to ignore request by customers, which then probably result in an even more negative private review or what do you suggest in those cases? If there's a clear guideline in how to handle customers, I'll get it.. but I think everyone can see why it's a struggle.

Well that's probably the way to go now. I think it's absolutely not customer friendly though as I usually have no problem in adjusting small things. I think the work around in the chat makes sense for this as well.

May I ask what you ask them?

Do you mean after the first revision request to rather post it in the messenger without delivering again? So that it's only one revision that counts in instead of several? I'm having a customer right now who I design a template for, who even writes himself "Thank you for preparing the presentation. I would then include the current key figures of the strategy and the certificate in the first revision so that they are as up-to-date as possible because it changes very quickly" Like there's no option for me then to accept it. Is it against TOS to ask them to send it in the chat? I mean it shouldn't be like that in the platform, right? The revisions are there for a reason and in so many cases it's the customers "fault", because they forgot something etc etc

Apparently people have to be Level 1 for that 🥲 I'm level 2 according to the old system, have 4.9 star rating and now my success score is at 4 (need 5 for new level). My top selling gig shows "Strong negative impact"for "delivery time" even though I was only late once for a high number of orders. Very much interested how this update will work out, up until now I really have no idea how to improve those metrics with a bad visibility and almost no orders at all since this year started. I think it's time to focus on other platforms and customers outside of fiverr.

Hi there, I'm having the same issue even though my impressions are way higher, so it could be like @mandyzines said: Maybe it has to do with the industry you're in. Other than that: maybe trying to update your gigs again could help, e.g. new keywords.

Has anyone made any experience with the updated availability feature? We've listened to your feedback and optimized the Set Availability feature. Now, if you're unavailable on Fiverr, that doesn't necessarily mean your visibility will be negatively affected. Will being away affect my service ranking? Thanks to the new improvements, the out of office feature doesn't necessarily impact your service ranking. However, if you are absent for more than 30 days in a 120-day period, your service ranking may be affected.

I can speak from personal experiences of buying services on fiverr myself: I sometimes just forget to answer even though I try to get back to everyone. But as the other's say: it's because mostly several people are contacted at the same time. It also depends on how the seller reacts to me... when I get 5 single messages "Hi" "How are you?" "Okay we can do" etc and then asking why I don't answer or what the current status is.. then it's very annoying and I wont work with that seller cause it comes off as unprofessional for me.

This is definitely something that should be worked on. I also have a lot of orders which include source files. Feel free to write about it here again as well:

I actually think this is a very good idea. I also noticed that some of my buyers tell me that they weren't able to find the chat for the order and then text me via the messenger. Maybe it's just a UI/UX thing to fix to make it more obvious, I don't know.

Hey 🙂 That's great news! I don't know exactly but it's probably based solely on how it looks like. Someone of the team saw it and thought it fits 🙂 Didn't they mention anything in the message?

I'm not sure again as it's been a while but I think I used the ones with high competition from the top 10 that made sense for me for my top-selling gig and then I used a lower competition one for a not-so-much selling gig. I just "tried it out" and I still have it on my to-do to actually evaluate those but as I saw a difference in orders after using them, I didn't really took the time yet. I think I also read some articles about strategies and as it got a bit overwhelming, I just followed a random one and it worked. In the end I feel like it's a whole skill for itself, like with SEO for websites etc. Many factors that play a role but maybe you can also just try it out this way. I wrote down the numbers after changing to be able to compare, so you can A-B test it. What I can say though is that my top key-word according to the tools is one from the low-competition ones. I do feel like I also get more requests for this service and had more orders BUT the most revenue still comes from the other gig, even though it might get less impressions/views/clicks.

That's pretty interesting to read for me as well. I also experienced this and couldn't really see why exactly, I think it's like the others wrote: more competition. When my impressions/views dropped, I started to update my gig (description etc which actually converted well for 2 years) and I feel like this helped again.

Hey, I had the same issue last year from september to november/december. I still had enough work to do so I didn't really noticed in the beginning but by beginning of december I started to try out the seller plus programm and the keyword re-search tool helped me to get back on track (at least that's what I think..). It got better after changing it for all of my gigs and I'm ranked quite good again. Maybe that's something for you to try out as well.

Hey, I just checked your profile and have to say that it looks pretty good and professional! There are a lot of people here in the forum asking for help who didn't even put effort into their profiles but I can see that you actually did, so I think it's not about how your profile "looks" like. You definitely made sure to give a trustworthy impression. Did you try to research keywords for your gig and also used them in your title and in your gig description? I think it might have to do with SEO and ranking of your gig. Maybe try to check other sellers in your field and see what they offer, maybe also read reviews and find out what the buyers highlighted (so that yoouu can make sure to do that as well whenever you have your first order). In the beginning it's a bit harder to get orders when you don't have any review yet, in my experience it gets way easier as soon as you have 1-2 reviews. When you say you're a new seller... what time span are we talking about?

Hey, is this your profile? https://www.fiverr.com/workerhard990 If so, maybe you shouldn't be tired of hearing "gig image is not good, description is not good" but carefully listen to this. Because these things are exactly what might be the reason you're not getting any impressions. For me personally it doesn't look professional at all. There are spelling mistakes in your description and the packages are not really providing enough info of what the buyer gets. Maybe this free course could help, as well as what the other two people suggested here.

I can agree to everyone who said that sending a randomn message to a buyer can be very annoying. This just happened to me today, I didn't even know it was possible up until now, but another seller was sending me a coupon off. I got a notification saying "special coupon! XYZ gave you 20% off (...)" as well as a mail: Hi almostfauxreal, Enjoyed working with (....) Now you can work with them again and get 20% off! Use the coupon code SVSHMM at checkout on any of their Gigs, until 21.04.2023, 08:00pm UTC. It slightly annoyed me as I didn't even remember what I bought from this seller as it's about 2months ago. So it actually annoyed me more than the benefit I might have had from the coupon. Maybe there's an option to target specific repeated buyers with this but I just bought once and it left a spam feeling. So maybe a personal message for a repeated buyer.. that would be okay once but in general I would agree that it's rather counterproductive.

I can agree to that. For me it took a while as well to be able to promote a gig and I also only have one out of 4 that is eligible. Maybe focus on one specific gig you want to promote in the future and really always deliver 100%, reply right away etc etc. Once the gig is eligible, you will get a notification. Maybe also try to reach level 2 seller status, I have no idea if that's one of the requirements but maybe it helps when you have to contact the customer service (maybe it's just a bug that you cannot do it).

There is a free course on the platform, make sure to follow all the tipps on there and it should help. If not maybe the sellers programm is an option for you. https://learn.fiverr.com/courses/online-freelancing-essentials-be-a-successful-fiverr-seller?mpevent=Home Product Clicked&mpindex=109&mpname=Online Freelancing Essentials: Be a Successful Fiverr Seller&mpcat=All Courses