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almostfauxreal

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  1. I got this yesterday and my status for this gig for client communication went from strong negative to negative... still the overall score for this gig dropped as well -1 😂
  2. Talking about bugs: I made everything possible to deliver this order on time, did so as well and now it's showing as 2hrs late 😄 (the delivery date was 2hrs ago..) My metric for this is on "strong negative impact" - let's see what CS is saying about that 😅
  3. Yeah that's exactly the one I meant here 😄 The gigs are on hold now though.
  4. There's one specific one I'm thinking about, we might have the same in mind, but at least this one's gigs are all on hold right now. Not sure since when it's like that but maybe it has to do with the update as well, who knows. But I do agree, that's the perfect scenario for the agency feature as for a buyer it looks like you're buying from that one person. I mean until now no one said anything against it so was a great time for this seller to create several income streams.
  5. Somewhere here in the forum they officially said that pausing gigs doesn't have an influence. It only does when you delete the negative ones.
  6. I didn't ask directly but seems like. I asked why there is such a discrepancy between the success score for two of my gigs where I had no cancellation and one where CS told me they remove it from the stats, still I had strong negative on those metrics. And then that's what they answered..
  7. I contacted CS now as well and they told me which of my orders had the biggest influence on the current success score for the gig. "I took a look at your account and see that the following Gigs' success scores negatively impact your overall success score: [GIG NAME $95] & [GIG NAME $300]. The key areas that require your attention are [Client satisfaction, On-schedule deliveries, Conflict-free orders] and [Communication]. " I first thought this could help me in some way but turns out it doesn't really. I took a look at the mentioned gigs and in one of them I got asked to do extra work after the first delivery, my customer even said he likes the delivery but asked me to add something to it. I did it and delivered, also asking to let me know if everything is fine or if more changes are required etc etc ... order was marked as completed 4!! mins after my delivery without any answer from the customer. -> I think the score for this comes from a negative private review and the revision by the customer. The second order: customer told me everything is according to how he wanted it, gave 4 star review and probably a negative private. Still "strong negative impact" for delivery time which is because of revisions as I never had a cancellation for that gig and delivered earlier the first time. @Kesha Are we as sellers supposed to ignore request by customers, which then probably result in an even more negative private review or what do you suggest in those cases? If there's a clear guideline in how to handle customers, I'll get it.. but I think everyone can see why it's a struggle.
  8. Well that's probably the way to go now. I think it's absolutely not customer friendly though as I usually have no problem in adjusting small things. I think the work around in the chat makes sense for this as well.
  9. Do you mean after the first revision request to rather post it in the messenger without delivering again? So that it's only one revision that counts in instead of several? I'm having a customer right now who I design a template for, who even writes himself "Thank you for preparing the presentation. I would then include the current key figures of the strategy and the certificate in the first revision so that they are as up-to-date as possible because it changes very quickly" Like there's no option for me then to accept it. Is it against TOS to ask them to send it in the chat? I mean it shouldn't be like that in the platform, right? The revisions are there for a reason and in so many cases it's the customers "fault", because they forgot something etc etc
  10. Apparently people have to be Level 1 for that 🥲 I'm level 2 according to the old system, have 4.9 star rating and now my success score is at 4 (need 5 for new level). My top selling gig shows "Strong negative impact"for "delivery time" even though I was only late once for a high number of orders. Very much interested how this update will work out, up until now I really have no idea how to improve those metrics with a bad visibility and almost no orders at all since this year started. I think it's time to focus on other platforms and customers outside of fiverr.
  11. Hi there, I'm having the same issue even though my impressions are way higher, so it could be like @mandyzines said: Maybe it has to do with the industry you're in. Other than that: maybe trying to update your gigs again could help, e.g. new keywords.
  12. Has anyone made any experience with the updated availability feature? We've listened to your feedback and optimized the Set Availability feature. Now, if you're unavailable on Fiverr, that doesn't necessarily mean your visibility will be negatively affected. Will being away affect my service ranking? Thanks to the new improvements, the out of office feature doesn't necessarily impact your service ranking. However, if you are absent for more than 30 days in a 120-day period, your service ranking may be affected.
  13. I can speak from personal experiences of buying services on fiverr myself: I sometimes just forget to answer even though I try to get back to everyone. But as the other's say: it's because mostly several people are contacted at the same time. It also depends on how the seller reacts to me... when I get 5 single messages "Hi" "How are you?" "Okay we can do" etc and then asking why I don't answer or what the current status is.. then it's very annoying and I wont work with that seller cause it comes off as unprofessional for me.
  14. This is definitely something that should be worked on. I also have a lot of orders which include source files. Feel free to write about it here again as well:
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