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Everything posted by cubittaudio

  1. My profile image is DEAD serious lol. I’m a rapper/ghostwriter so I think I may be the exception to the rule. You’re definitely an exception - your image is perfect for your gig!
  2. I would advise that you change your way of thinking here. It isn’t Fiverr’s responsibility to give you orders. Even if they wanted to, you’re selling to real people, and Fiverr can’t force anyone to buy. It’s your job, as a small business owner, to market to these people and convince them to buy from you. What are your gig metrics like? Do lots of people visit your gigs, but not buy? If so, you need to change your gigs to better convince people to buy from you. Or do your gigs get no traffic? In which case, maybe think about experimenting with your gig titles and image to find something that’s more eye-catching. Don’t wait for other sellers on the forum to tell you what to do here, as we’ve all got our own businesses to run as well! You need to try different things, experiment, and find something that works for you. You don’t provide any examples of your work on either of your gigs. Where’s your portfolio? If I’m going to spend money with you, I want to see some examples of what you’re capable of, and you don’t seem to have any. Maybe add some of your portfolio to show prospective clients what you’re capable of? One point - and please, don’t take this the wrong way, as I’m saying it in kindness, not personal… but your profile image is a posed image of you staring into the lens, and it kind of makes you look a bit moody. It’s a great photo, and would be perfect for Instagram! But here on Fiverr, people will judge you based on your images, and looking moody can make people think that you might be unapproachable. Maybe experiment with a picture where you’re smiling, and see if more people get in touch? People like to buy from friendly people at the end of the day!
  3. Totally up to you how you handle this, but I would actually push back on the client. To me, this is abuse of the revision button. A revision is supposed to be requested when the client wants something changed. It’s not an open-ended “thanks, we’ll look when we’re ready and get back to you”. Clients have 3 days to either request a revision, or accept the order, not 2 weeks. Like the previous poster said, it won’t affect your stats, but you’ve done the work… Now you have to wait 2 weeks, ON TOP OF the 2 weeks you wait once the order has been completed in order to get your money. We had this happen a couple of months ago. We re-sent the work, politely reminding the buyer of the Terms of Service. The buyer accepted, and purchased a revision (it was due to a script change) when they were ready. Good luck whatever way you choose to go.
  4. You’ve already done the hardest bit by getting started. When we first started out, our quality of work was terrible compared to now. We worked for cheap, and re-invested our money so we could improve. We tweaked our gigs regularly until we found something we were happy with. Keep experimenting and improving, and I’m sure you’ll start to see success. Good luck!
  5. Here’s some constructive criticism for you; Your first gig is titled “I will create company intro video for you”. In English, the phrase ‘Company Intro Video’ isn’t something that is widely used, so I can’t imagine many people would be searching for this. You should look for a more suitable way of describing your service.You’ve provided one video as an example, and it’s very basic. It’s literally just some words on the screen. There are many software packages out there, some for free, that would do the same or better. Have you compared your whiteboard videos with other people in your niche? There are some amazing animators on Fiverr, and they are your direct competition.You’re really expensive, especially for someone with no experience on Fiverr.Honestly, it’s the same story with your business card gig. At this point, I think you have a couple of options. Either drastically reduce your prices in the hopes of generating some early customers, or vastly improve what you’re offering, both in terms of the product itself and your portfolio. Please don’t take this the wrong way - it’s advice, which is what you’ve asked for. But after looking at your gigs, I think most people visiting your gigs are realising that for the same money, there are other options with better portfolios of work. It makes sense that your potential customers are going there instead.
  6. You need to contact Fiverr Customer Support about this, as nobody here on the forums will be able to solve your issue. https://buyers.fiverr.com/en/
  7. If you’re not converting browsers to buyers via your gigs, there are 2 possible issues. You may have 1 issue, or you may have both. People are not finding your gigs. You need to work on promoting your services to potential customers away from Fiverr. Within Fiverr, you need to ensure you’ve done all you can to boost your gig’s chances of appearing in the search. This is Search Engine Optimisation, and there are lots of posts about Gig SEO on the forums if you search for them.People are finding your gigs, but are not being convinced that you can help them solve whatever issue they are facing. If this is the case, you need to improve your gigs. Use better images, make a video, showcase your absolute best quality work, write an honest and powerful gig description that will help convince buyers that you’re the person for the job, fill out your FAQs…The next couple of weeks are often quiet on Fiverr, so you’ve got an absolutely perfect opportunity to work on this. Good luck!
  8. You have 24 hours to respond to a new message before it affects your stats. The worst that will happen is your average time to reply might go up a little. Any change to your response rate will be in relation to another message that you may not have responded to within 24 hours. So long as you respond within 24 hours (to the first new message), you’re fine.
  9. Yeah, it’s something I wish they would add too. The only issue I could imagine they would face, is when there’s a disagreement between the buyer and the seller about whether something is a ‘revision’ or whether something is fixing an issue. For example, in our field of voiceovers - we charge for revisions, but will fix mistakes that we’ve made. We might accidentally deliver a recording with a word missing or the wrong word, and we would of course fix that at no additional cost to the buyer. But because we set our revisions to zero, I don’t know how Fiverr would word it at the point of delivery. Instead of a ‘Request Revision’ button, they’d have to include an option like ‘There’s a Mistake With My Order’ or something similar, otherwise buyers might feel like they’re stuck with the incorrect version no matter what. Buyers who abuse the Revision button would simply switch to abuse this button instead. Perhaps that’s why we’re stuck with the system we’ve got? I can imagine Fiverr looked at the options and deemed this to be the least ‘messy’ option most of the time.
  10. I honestly think we must have rewrote our gig description 10 times in the first 6 months. We just re-designed all of our cover images. We’re in the process of re-recording all of our audio demos for about the 5th time in 18 months. It won’t be the last time we do it. It’s that ongoing development and improvement that helps sellers to stand out. We’re constantly trying to portray ourselves in the best possible way. The ‘active on Fiverr’ advice is a pet-peeve of mine because not only is it clearly not factual, but you can see just how much time people are throwing away all in the hopes of doing the ‘right thing’.
  11. My reply wasn’t rude. Giving people advice without having the experience to back it up can be dangerous. You’re telling people to spend 15 hours per day on Fiverr. That isn’t good advice. I’m sorry if you think that’s rude, but I’m saying it as politely as I can. If 5 people listen to your advice, they will waste countless hours sitting on Fiverr waiting for a sale that will likely never come. If you truly believe this, then can you expand a bit more and explain why you think this is the case?
  12. My take on this is that so long as you can show real quality in both gigs, it shouldn’t matter that you’re offering 2 different things. If Voiceover is your main focus, why not experiment with a photography gig and see how it goes? I think where this can become an issue is where you see a number of new sellers who will create 7 gigs with what feels like a standard list of Fiverr’s Greatest Hits… Photoshop Retouch, Wordpress Installation, Background Removal, Mailchimp Form Creation… If I was a buyer, I would assume that this person is a jack of all trades, master of none. What you’re describing sounds different to that. Good luck to you!
  13. How is being active on the forums (or Fiverr for that matter) for 15 hours going to help him to get more sales? This is awful advice that I keep seeing sellers with no experience recommending to other people. You do not need to be ‘active’ on Fiverr in order to get sales. You certainly should not be wasting 15 hours each day sitting around on Fiverr hoping that someone comes and orders from you. The whole point of creating gigs on Fiverr is that the gig does most of the selling for you, and people can (and do) order from you whether you’re online or not. It’s down to you to create high quality gigs that will make people want to work with you! What you should be doing is using those 15 hours effectively. Improve your gigs, improve your portfolio. Work out where your target demographic are and figure out how you can illustrate to them that you are the best person to help solve whatever problem they have.
  14. Hi Tareq. Welcome to Fiverr. What would you do if, instead of choosing Fiverr, you had opened a retail shop, and after 6 days you hadn’t had any customers come and visit your shop? What would your plan of action be?
  15. I don’t really understand what you’re asking here. You seem to be implying that when a seller gets promoted to Level 2, they immediately raise their prices, and then lose their seller level because of this. That’s a very sweeping statement. Not all sellers raise their prices when they get promoted.Of those that do, many are able to retain their seller level without problem. We raised our prices, and find that if anything, we now get MORE orders as a Level 2 than we did as a Level 0 or 1, and those orders are higher value.I think there’s equal opportunity for sellers charging $5, $50 or $500 to get and maintain a high level here.
  16. Hi, First of all, what kind of planning took place with the buyer in terms of your brief? You’re essentially creating mini videos for your client, so I’m assuming you ask them to complete some kind of questionnaire, that asks the client to tell you what kind of colour/vibe/tone they want? What did the client ask you for? Surely it was more than just “make me some cool instagram stories”? I do kind of see your client’s point re your portfolio and the work… The vids in your portfolio all look amazing, and the ones in your screenshot look a bit more bland in comparison. But then, if that’s what the client asked for, there’s nothing wrong with that! It all goes back to the client’s original request. Your buyer is angry, and from what you’ve posted, I don’t think they’re being too rude. You admit yourself that your time management has let the buyer down. Perhaps he had a deadline, and now the idea of searching for a new seller means he will miss that deadline? The way I see it, you’ve got 2 options. Deliver the work. Take the negative rating. You’ve got over 100 5* ratings, and you can leave a response to the review. One negative rating wouldn’t stop me from working with a buyer. Don’t be ‘afraid’ of a poor review, especially when you clearly don’t get them very often.If you really don’t want to complete the work, keep pushing the cancellation. Each time the buyer declines, submit cancel again. Explain that they will get their funds back and can find another provider. Be polite, but stand your ground, and explain that you simply do not feel you work together well. Eventually, the buyer will get bored. Nobody can force you to do something you don’t want to do. Just don’t make a habit of this! We’ve only ever had to do this once, when a buyer who wanted a completely new script for free began getting quite personal in her comments.Good luck.
  17. To me, it sounds like your client has changed their mind about what they want. We all know what an interview looks like, and it most definitely looks different to “a group of people working as a team”. It would be like if I commissioned you to do some illustrations around the topic of ‘cars’ for me, and said “Yeah, could you draw me some family-friendly cars?”. Then when you delivered the drawings of SUVs and Sedans, I turn around and say “these are good, but they should be probably be luxury supercars”. Same topic? Yes. Same theme? Yes. But you’d still have to scrap everything you’d done and start again, because I’m asking for something completely different. It’s up to you how you proceed, but I’d be sending this client a revision fee for the 2 new illustrations she’s asked you for.
  18. We’re in a different field to you (Voiceover), but we get a similar scenario. It’s rare, but every now and then, a client will ask for a reading in a certain tone (professional, corporate, mellow etc) and then say something like “it was a bit boring, the read needs to be a bit more fun and exciting”. Like your designs, it means a brand new recording, and it’s the opposite of what was originally asked for. In terms of what we do, it all depends on… What did the client ask for? If we believe with absolute sincerity that we’ve delivered what was asked for, and that the client is essentially asking for something new, then we charge for a revision every time. And we charge at our full word-rate. We’re up-front about this in our gig descriptions and FAQs, and 9 times out of 10, clients accept it. It also encourages clients to be much more forthcoming with accurate requirements when they place the order. If on the other hand, we think that it’s open to interpretation, we might revise for free. If the client asked for ‘playful and upbeat’, and we delivered a recording with low energy, we technically didn’t deliver what they asked for. But this is why we’re so insistent on good direction when clients order. In your scenario, do you feel that you delivered what the client asked for? And that they’ve now changed their mind? If so, why not charge them a revision fee? You’ve definitely delivered the original files right? Not simply messaged them? If so, then you no longer have a ‘deadline’ to worry about. The only true deadline is for the first delivery. It doesn’t matter how long revisions take now, you can’t be marked as late.
  19. No, the upgrade won’t automatically get you more orders. It tells prospective buyers that you have completed a certain amount of orders successfully within the Fiverr system. This may in turn encourage buyers to spend money with you, rather than a seller with no level. But there are no guarantees here. Just keep doing what you’re doing. Don’t focus too much on the levels, just focus on generating more business and keeping your customers happy!
  20. There are a number of reasons, but one of them is the fact that Fiverr doesn’t have a subscription model. You can put up basically any gig within TOS and it won’t cost you anything. So this attracts a ton of people that aren’t really taking it seriously nor have the skills. For example, there are 80K logo design gigs, but if you look at them closely then the % of actually talented designers is very small. It’s so easy for anyone to setup a gig and since there’s no monthly fee there’s nothing to lose. Quite often the logos are just templates from freepik and few other sites so the effort you put in is minimal. However, for the most part buyers are pretty good at figuring this out so those sellers come here to complain about lack of orders. There are exceptions and from time to time we all have slow periods, but when you see people complaining about not getting orders in months, it’s pretty safe to assume that either they don’t have the skills or they haven’t put much effort into promoting their service. As long as you’re a hard worker you will make some sales. The competition is fierce, but with enough research & time you’ll get some orders. Couldn’t agree more. I feel like every day, you see 10 or 20 posts from people who have clearly been told they just need to make an account on Fiverr, create 7 gigs around pretty much anything they like, and watch the money start rolling in.
  21. I use Wunderlist, it’s excellent. Fiverr do also have their own AndCo app and website, which is free to use and is actually pretty good.
  22. What steps did you take to ensure you were ordering from a suitable provider? What kind of reviews did the seller have? How many 5 star reviews did they have? How long had they been an active seller in Fiverr? What did the other reviews on their account say about them? What kind of questions did you ask them before providing them with such an important project? Were they asking for fair market rate for the work they were doing? (rather than extremely cheap?) Fiverr’s terms of service are extremely clear about communicating outside of Fiverr. By doing so, you risk both your account as a buyer, and the account of the seller. I think what you’ve been offered by Fiverr’s support team is extremely generous. You engaged in communication outside of the platform, which is explicitly against Fiverr’s terms of service. It also means that Fiverr’s support team have absolutely no way of knowing if what you’re telling them is true, as they’re only seeing the part of the project that you chose to conduct within the Fiverr platform. You’ve had a bad experience, but thousands of people have positive experiences here every day. I’d suggest that before you go any further, you take a read of Fiverr’s Terms of Service. https://www.fiverr.com/terms_of_service
  23. It sounds like a PayPal chargeback I’m afraid. The buyer would have disputed the transaction with PayPal, who have clawed back the money from Fiverr. The only thing you can do is raise a ticket with Fiverr Customer Support. Give them as much evidence as you can to show that you delivered the work as requested and that the buyer was happy. I believe Customer Support will attempt to dispute the chargeback. Good luck.
  24. Why not create a gig extra for ‘Script Writing Consultation’, where you charge a 30 min or hourly rate to consult with a client using the messaging system? You would obviously not charge for the odd message back and forth, but if you can tell it’s going to be long-winded, you would be able to point them to the gig extra. Then it’s up to them if they wish to continue the conversation with you, and know that they have to pay you for more of your time.
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