Jump to content

cubittaudio

Member
  • Posts

    1,216
  • Joined

  • Last visited

  • Days Won

    1

Everything posted by cubittaudio

  1. I mean, the most obvious issue at first glance is that you’ve stolen an entire gig description from a Fiverr Seller who is so well known, she’s been featured in Forbes magazine. I didn’t see much point in looking any further at your gigs once I realised you were stealing from other sellers. Screenshot 2021-03-15 at 08.59.111458×2086 329 KB
  2. I think the meeting that we had was worth more than $20 (which is technically what we paid for it). So, if we were to have a meeting like that each month at $20, then yes, definitely worth it. As it stands, we actually suggested not meeting each month (I’m not one of these people who believes we have to use something just because we have access to it - I’d rather 3 or 4 great meetings a year than 12 average meetings a year, personally). What I think you also get access to is your Success Manager via email, at any time. Our’s sent us a really good, personalised follow up email afterwards, detailing what we talked about with a reminder of the actions to be taken. We now have her direct email address, and she suggested that if we made some profile/gig changes and wanted to run them by her, she’d be more than happy to take a look. I do believe that’s good value for money. I also think this is why they have to be quite selective about who they add to Seller Plus - I can see some Sellers abusing this and sending a barrage of emails every day. To me, your Success Manager should be like a career coach; someone you contact when appropriate, to review something specific, but only every now and then. I’m fine with Seller Plus as-is for the time being, but I would like to see this become more than just ‘here’s your Success Manager’. I’ll be really interested to see what this might evolve into.
  3. That’s not something you need to worry about. We all have to be offline. For sleep, for food, for time spent with our family, for our work outside of Fiverr… The beauty of Fiverr is that you don’t have to be online to generate business. You’re not opening a physical shop - you’re creating a gig. People can order from you, even if you’re offline - night or day, whatever time it might be in their part of the world. But it’s on YOU to ensure that your gig sells your service effectively, and answers any possible questions that buyers might have.
  4. No Yes, if discovered. Auto-refreshers serve no purpose, other than to try and ‘game the system’ by making you appear online, even if you’re not. This does not lead to more orders. Focus on growing your business the old-fashioned way (offering a quality service, in an under-saturated market, with a targeted and effective gig) rather than focusing on tricks and workarounds.
  5. Besides the contact information, what does the rest of the agreement stipulate? Why does he want you to sign an agreement in the first place? Keep in mind that signing any agreement usually leaves you open to legal action, assuming that you break the terms of said agreement. Are you sure that’s something you want to do, all for an order on Fiverr? Buyers are protected by the rights included within Fiverr’s Terms of Service already. With the exception of an NDA, I really don’t understand why buyers think it’s OK to try and force their contracts and/or working practices on sellers who already operate on a platform with a multitude of buyer protection policies in place. I’d be very cautious if you’re asked to sign anything by a buyer. Run it by Customer Support as an absolute minimum, and be prepared to walk away from the work.
  6. As my original comment on here (where I was admittedly a bit skeptical about this) continues to get a lot of likes etc, I thought it only fair that I report back on my first actual experience of Seller Plus. We had our introduction call today with our Seller Success Manager - and honestly, I was seriously impressed. Our Success Manager was friendly, professional, EXTREMELY knowledgeable about our vertical and Fiverr, and in the space of a 30 minute intro call, gave us a solid 3 or 4 tips/things to think about in relation to our profile that have really given food for thought. We talked through what was working well on our profile, where we were struggling, some possible reasons for why that might be, and some clear and actionable tips for moving forward, that I genuinely believe will help us improve our profile. For anyone expecting the ‘secret sauce’, or some kind of cheat code for more sales… You’re going to be disappointed. But if you want a professional with an insider’s understanding of how Fiverr works to give you honest, no holds barred feedback about how you could step your game up quite considerably, I’d really recommend signing up to this, if you’re given the opportunity.
  7. I had a little look at your profile and your gigs. Here’s some honest thoughts; 1 - Both of your gigs are in the Short Video Ads category, which is the wrong category. The traffic going to that category is generally business traffic looking to have video advertisements created, not dance music videos, so it’s not surprising that you’re not converting. It would be like opening a Steak Barbecue restaurant in a town where you know that 95% of the population are vegetarians. Have a browse on Fiverr for a better, more suitable category. I just looked, and there definitely are some! 2 - For a gig like yours, presentation is everything, and I don’t think your presentation is good enough. If I was going to hire someone offering your service, the ONLY thing I care about is how good your videos look. The videos you’re using if I’m being totally honest, feel a little bit slapdash. Like you guys were just filming some rehearsals and thought “yeah, that’s good enough”. I totally get that you can’t necessarily afford to go out on location with an expensive film setup etc, but people watching those videos are going to be judging the quality, to decide whether they want to invest in your service. The photos that you’ve used are just stock images of dancers - why no professional photos of you and your team? I didn’t feel like your gigs really ‘sold’ your service enough. 3 - Your gigs also don’t really tell anyone what the process is of using your service, or how it works. I guess your target audience might be musicians who want their music to go viral right? So how would a musician order from you? What information do you need from them? Are there any particular styles of music that you can work with really well, or likewise others that you wouldn’t accept? 4 - Keep in mind, Fiverr is increasingly becoming a business platform. I don’t really think that there’s a huge business demand for your service. That doesn’t mean you can’t make any sales, but you need to set your expectations - you probably won’t make the volume of sales that someone offering a business-focused service would be making here.
  8. If you notice, one of the sellers who has replied to you here with tips… hasn’t even made a sale on Fiverr, according to their profile. Why would you take advice from people who have no experience? Here’s what I would suggest you do; In the forum, go to the Fiverr Tips categoryUp at the top of the screen, choose to sort by ‘Top’You’ll now have threads sorted by the number of all-time views and replies. Some have HUNDREDS of replies, and THOUSANDS of views.Start to read through them, especially if they’ve been started by well established Fiverr members with a track record of making sales.I promise that if you take a few hours out of your day to do this, you’ll learn a lot, and way more than silly ‘tricks and tips’ like the nonsense that’s been suggested to you in this thread already. Good luck.
  9. Yes - It’s against the Forum rules to share screenshots that contain the usernames of other Fiverr users, especially if those users have been purchasing from you (which was the case in your screenshot).
  10. You need to edit that screenshot to remove all of the User IDs that aren’t yours. (or delete the screenshot)
  11. Unfortunately, you can’t know in advance that someone is going to place an order with you, then immediately cancel. We’ve got a customer who placed an order yesterday for the incorrect amount of money for what they needed. We messaged them explaining, and sent a Gig Extra for the missing amount. They ignored the Gig Extra, and instead placed a second, identical value order, which they haven’t submitted any requirements on. I’m 99% sure that the client has no idea what they’re doing or how to use Fiverr, and will likely ask for a cancellation on the second order. Keep in mind that cancellation rates mean a LOT to us as Sellers, but absolutely nothing to Buyers. Buyers probably see nothing wrong with asking for a cancellation. If you feel like you’re being asked to cancel an order and it’s really not your fault, you can send the order to Customer Support, and ask them to step in for you and cancel it. This will usually result in the cancellation not counting against your Order Completion rate.
  12. Why didn’t you use the Resolution Centre to extend the duration of the order? That would have been the correct thing to do here. If your buyer can’t provide you with what you need, you extend the order until they can, or you cancel the order. You don’t simply allow the order to become late. That’s on you I’m afraid. Honestly, you’re really fortunate that you’ve run into a Customer Support agent who is willing to show you the error of your ways, and not a member of the Trust and Safety team, who would have given you an account warning, which definitely would have cost you any possible promotion. Have you delivered the work yet? Is your client still waiting on the files? If you haven’t delivered the work, I’d hurry up and do it now. I know that if I was your customer, and I was told that I had to wait another 11 days for you to deliver my work just so that you could get some badge in Fiverr, I’d be furious and asking Customer Support to cancel. Do the right thing, deliver the work and face the consequences. If you have to work harder next month to get Level 1, so be it. Don’t try and game the system.
  13. The problem is, you’re assuming that the algorithm works by simply allowing people their ‘fair share’ of time on the front page of search. Do you really believe that a NYSE listed business really cares about giving all sellers, irrespective of their offering/ability/performance a ‘fair’ amount of exposure? Or, do you think that they might be more interested in creating an algorithm that helps buyers find sellers who can solve their problems? (and in turn, generate more profit for Fiverr) Frank discusses this at length in his post. He then lists many of his theories about what the algorithm IS looking at, and how he has changed his working methods to try and improve his situation. Real, tangible actions that you can start taking in your business right now. I would advise you to go and fully read his post. And then, if you’ve got specific questions about the things he talks about there, I’m sure if you ask him, he’d be happy to clarify.
  14. @mateusbl - you can’t expect @frank_d to rewrite the same thing he’s already written many, many times… He’s answered this question, over and over. @mariashtelle1 has even told you how to find the answer you’re looking for. But I’ll take you one step further. Screenshot 2021-02-25 at 14.13.302156×1806 398 KB
  15. So I think there are 5 main areas you want to invest in, in what I think are an order from most important to least important (or at least, ‘will make the most difference’ to ‘will make little difference’). Room treatmentAudio interface (the piece of hardware that gets the audio from your microphone into your computer)MicrophoneHeadphonesSoftwareRoom treatment; I’d google this, and see what options you have. There are options for every different budget and it can all be a bit overwhelming. Essentially, the problems you’re trying to solve are keeping external sounds out and away from your microphone (street noise etc) and minimising echo to as close to zero as possible. Echo is a killer when it comes to VO recordings, and you’ll need to invest in specific acoustic foam panels to achieve this. Also, remember that echo comes from above and below you, not just around you, which is why you get vocal ‘booths’ in the Pro world, both the floor and the ceiling are also treated. Bedding and blankets are a good makeshift for when you’re in a bind in a hotel room somewhere, but if you’re setting something up permanent, I’d see if you can spend a little bit of money. We use something called an IsoVox 2. I won’t link, as I know forum members can be funny about hyperlinks, but Google it and see what you think. It costs around $800, but it’s worth it’s weight in gold if he’s going to take this seriously, we’ve made our money back more than 100 times over with this thing. Plus it’s portable, should you ever want to take your setup on the road. I really can’t recommend it enough. Audio Interface; You want something that will take an XLR input from a microphone, and convert it into a digital input for your computer. As ever, you’ve got loads of budget options. I love Universal Audio, and use the Apollo Twin. They’ve just launched a product called the Apollo Solo which is also excellent. They’re pricey, but worth it. If you’d like to try and keep the budget down, Focusrite are also very good. Just ensure you have XLR inputs, and Phantom Power. Microphone; Avoid anything below about $150, and avoid anything that’s USB powered, you want to go old-school XLR input to match your audio interface. We use Shure SM7Bs which have been industry standards for decades now (legend has it that Quincy Jones swore by them and Michael Jackson recorded Thriller on one). They’re built like tanks, and you’ll have seen them on hundreds of podcasts and YouTube channels. They give a very clean, neutral sound, which is what you want. Neumann is a fantastic microphone brand, but a bit pricey. In my experience, Sontronics is a good budget microphone brand. Great quality for a really fair price. We had the STC-20 before we switched to the Shures and it served us well. ‘Condenser’ is the type of microphone most commonly used in voice over work, but some VO people also use ‘shotgun’ microphones, you just have to work them into your setup slightly differently. For most microphones, you’ll also need to get a ‘pop shield’, a piece of foam which sits in front of the microphone and minimises plosives (harsh ‘Ps’ and ‘Bs’ etc). Headphones; A good pair of ‘monitoring’ headphones or ‘studio headphones’ is a must. Monitoring headphones are ones which will give an accurate representation of what’s actually in your recording, without ‘colouring’ the sound too much to make it sound better. You need honesty and transparency when you’re editing your work. Again, loads of different budgets, but if he pays around $100, that’s probably about right. AKG I think do some very good professional studio headphones. He could also get ‘studio monitors’ (the speaker version of the headphones), but there’s a couple of reasons why I’d suggest not for the time being. They’re VERY expensive compared with headphones, and it also necessitates having your work playing out loud while editing, which you might not want in a family home. Headphones mean he can work in private, any time of the day or night. Plus, some VO people like to wear headphones and hear themselves while they’re recording (I hate it, but my partner can’t record without them). Software; You want something designed for Voice Over, rather than something designed for music. I’ve been using Adobe Audition for years now, and it’s amazing. They charge about $18 per month for access to it, which I know some people hate (subscription pricing), but you’ve paid for it with one job a month, and then it’s profit from that point on. Audacity is a free piece of software to cut your teeth on, but I’d recommend moving to something like Audition as soon as he gets serious. Education; Obviously worth mentioning, but as well as having to learn how to read Voice Overs effectively, he’s also going to have to learn how to EQ, Compress, mix and edit his recordings. It’s overwhelming when you first get started, there’s a LOT to learn, and he’ll probably hate what he creates to begin with. YouTube is your friend, or look at signing up for a course which will take him through everything he needs to get started, and like anything, practice will make perfect. Hope this helps!
  16. Hi Yoav, Personally, I use elements.envato.com I find that the quality of the content at Envato is good, but I also really like the fact that one annual payment gives you access to everything, including video, video elements, graphics, audio etc. I don’t want to have to have lots of sites for different media. I know that once a year, I pay a few hundred $, and that’s me covered for pretty much everything I’m likely to need.
  17. I wish we could choose specific keyword searches to promote to, and buyers from specific regions. Voice Over is a niche where you can’t simply promote to the entirety of the “voice over” search traffic and expect good results (which is how I feel Promoted Gigs works at the moment, it just doesn’t feel very targeted). My Male VO gig performs best with people looking for a British Male Voice Over. The vast majority of those buyers are based here in the UK. But in the past, when I’ve tried promoting my VO gig, almost all messages that come through are related to a US accent. And the cost per click is so high, it just wasn’t sustainable. I think if Fiverr could tweak this, Promoted Gigs would be a killer feature. That said, we’ve had some pretty good results with our Screen Capture Videos gig (lifetime numbers) Screenshot 2021-02-20 at 15.01.171068×280 8.99 KBI need to work on improving our conversion rate, but I can see potential with this for sure.
  18. I agree. Promoted gigs, this, and the ‘advanced payment’ loan option. They’re all about Fiverr making more money. Of course, a company needs to make money, but the trend is disturbing. In my opinion, reputation management would go MUCH further to improving Fiverr’s profit margins than charging sellers more money. Still, the outcome of programs like this remains to be seen. I could be completely wrong. I’m actually very pro Fiverr making money. I’d like to see the platform make as much money as possible. It increases the likelihood of Fiverr being around for a long time, and there’s more money to invest in the platform, marketing etc. We generate a lot of money for Fiverr, and pump a decent amount of that back through Promoted Gigs etc, and so long as I can see a value in doing so, I’m fine with that. I’m just hoping that the focus in these endeavours remains on providing real, tangible benefits to sellers, and not just finding ways of generating more cash. As others have said, there’s a coaching element here, which could be worth it’s weight in gold, it all depends on what the Success Managers can bring to the table. There’s going to be a lot of pressure on those guys to show their value. $29 a month to get access to a Fiverr-insider who can really pinpoint what’s working and what’s not with our profile? That feature on it’s own would be enough to interest me. If they share some information that brings in one order for us that we wouldn’t otherwise have got, they’ve paid for themselves for the month. Sign me up. But I do also agree with those who have said that they take issue with the ‘pay to play’ model for things like Fiverr’s Choice, Rising Talent etc. There’s no way around it, other than to say that’s grossly unfair to some users of the platform, especially those to whom $29 is a lot of money. Surely Fiverr’s Choice and Rising Talent should be placed on gigs irrespective of whether they’re a ‘paid member’ or not? I’m conflicted - but I would sign up, if given the option. If you can’t beat em…
  19. @mjensen415 I’m definitely open to giving this a go for a few months, so please do add our User ID to any signup queue.
  20. You’re just going to have to keep going. Right now, their money is tied up in the system. Playing this game is a waste of both time and money for them as well. If they want a refund, they have to either request it from Fiverr, or ask PayPal to charge back. I’ll be honest, they sound like they don’t really know what they’re doing. Just don’t engage them. Keep communication factual and professional, don’t get drawn into arguments or responding to them trying to bait you. If you lose your temper, that’s probably ground for them to request a cancellation. Just keep going. I’ve seen some sellers on the forum report that they did this for a few weeks before the buyer eventually stopped. Of course, the other option is to cancel, YOU walk away and block the buyer. Not a great option after all your work, but you need to decide if this is worthy of your time.
  21. They clearly don’t know what “cutting ties” means if they keep requesting nonsense revisions from you! I would open a Notepad on my computer, and type out a polite response. Something along the lines of “As I’ve completed all of the work requested in our original Order agreement, and no new revisions have been requested, I’m resubmitting proof of work.” Then resubmit the work. And strap yourself in, as you may have to do this until the client realises you’re not going to take no for an answer. Honestly, they sound like they want you to get bored first, and request a cancellation from your end.
  22. Sounds like a rough situation to be in. My advice is to ignore the client from this point on. If you’ve submitted the work, the client either has to request a Cancellation via Fiverr (which you can dispute) or the order will auto complete after 3 days of you submitting the work. If the client charges back (via PayPal), they will automatically forfeit their Fiverr account, and be banned from creating new ones. Fiverr will automatically deduct the earnings from you. But, you can challenge this with Fiverr Customer Support. Keep friendly and professional with them, show them all evidence you have that the client had been planning this chargeback, and all evidence that you completed the work, as requested in the order. If Customer Support agree that you’ve stuck to your side of the bargain, they will refund you the charged back funds. My understanding is they keep an ‘insurance fund’ to cover such instances. Where this could come undone is if Customer Support do not agree that you’ve completed the work as requested in the order. Is there any way they could see it that way? With the work being on an external server, what kind of proof can you gather to show you’ve done what the client paid for?
  23. It might be due to the program, but also the pandemic. There are a lot more sellers. I am a writer and I also receive less inquiries when compared to the same time in 2019. So yes, having more and more sellers on the platform is definitely a reason why some gigs are tanking. Yeah you make a really valid point. It’s why I wish Promoted Gigs was SO much better than it turned out to be. Something as simple as being able to choose which keyword searches you’d like to Promote to for example, or being able to focus on a specific region, like you do with literally every other Promotional tool on the web. If I could only pay for the term ‘British Male Voice Over’, from clients who are based in the UK, I’d gladly pay $1 per click as I guarantee I’d convert enough to make it worthwhile. As it is, I just hit ‘Promote’ and assume that the algorithm has my back. Which in my experience, it does not. That’s what I mean when I say that some of these recent features feel really half-baked, and more like a quick cash-generation scheme than anything else.
  24. Hmmm. It certainly does feel as though the focus has shifted these past 6 months to squeezing as much money as possible out of sellers. Which is a shame. I’ve nothing against programmes that are GENUINELY designed to help Sellers grow their business, quite the opposite. I reckon we could double our Fiverr workload before we started to become overstretched, and that would be phenomenal for us financially. I’ve no issue with paying to gain exposure and actually grow our business. You have to spend money to make money. My issue is that recent programmes like Promoted Gigs have been (in our experience at least) awful. I tried promoting our British Male Voice Over gig. Almost $1 a click, with no option to choose who you were advertising to, so half of the enquiries we got were from people wanting an American accent. And whilst it might be a coincidence, since Promoted Gigs was introduced, organic traffic to the gig has tanked. If invited, we’ll probably give this a go - what have we got to lose? I just wish Fiverr would prioritise working on fixes and features that Sellers ACTUALLY want, rather than focusing on what are clearly revenue generation streams, disguised as features.
×
×
  • Create New...