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cubittaudio

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Everything posted by cubittaudio

  1. The TOS says that: So yes you can use ad platforms but not google. If you have a look at the post from the OP that I’d quoted, they were suggesting running Google or FB ads to their own private website, not Fiverr. This isn’t against Fiverr’s TOS as it doesn’t involve them. When I mentioned it being ‘in tandem with a Fiverr profile’, I was referring to having your own website and a Fiverr profile at the same time, which is allowed.
  2. I disagree. The marketing part of our 20% fee is marketing to bring outside traffic to Fiverr, which is crucial for a freelancing site. Fiverr invest heavily in this. But the marketing you’re referring is marketing specifically for you, as an individual seller. I don’t agree that this is covered by your 20%. Once the traffic is in Fiverr, it’s up to each individual seller to do what they can to convert that traffic into a sale. Decent thumbnails, good keywords, good descriptions, an intro video etc. Yes, you could pay for marketing to your own website instead. But then you’ve got to setup a shopping cart system… and deal with spam/hack attempts to your website… and all of the other complexities that come with running a direct e-commerce business. Plus, nothing is stopping you from doing that, whilst also operating a profile on Fiverr at the same time. All I’m saying is, if paying out some of our income for internal marketing generates MORE income for us than we were getting before, that’s a good thing, no? Especially if, as I mentioned in my last post, you can build relationships with clients who will come back and buy from you many more times in the future. You want to charge me $500 today for a client who will bring me $5,000 in revenue in a year? Take my money. Also - keep in mind, some buyers are averse to ads, and will purposefully not click them. So this idea that anyone not advertising is going to see all their business dry up can’t be the case. Organic traffic still does well in Google, why would it be different here?
  3. I don’t mind re-investing money personally, so long as it results in an increase in business, and us landing orders that I wouldn’t have got without the advertising. If I have to put 10% of my income back into marketing, but see a significant enough growth in the volume of orders I get in return, it’s worth it. That’s smart business. Plus, keep in mind that once you’ve acquired a new customer, hopefully they’ll come back to you in the future, directly via your account, so you’d only have to ‘pay’ once to get a potentially long-term customer. Also… controversial opinion but… those sellers who have terrible gigs will likely burn money trying to ‘rank’ their gigs, then give up, while those sellers with quality gigs will gain even more traction on the platform. I don’t see this as a bad thing, as it should encourage everyone to step their game up.
  4. But lots of people are still getting orders - the gig analytics have nothing to do with that. If you’re not getting orders, it’s for another reason.
  5. Same here, just an hour or so ago. Happened on two orders. They did eventually ‘refresh’, but took much longer than usual. When checking the Orders screen (rather than the Dashboard), it all looked OK in there, and the orders have definitely been submitted. Seems to be that the system is being slow rather than not working.
  6. If your buyer is desperate to use video (as opposed to writing down what he/she wants), ask him to use Loom - it’s a service similar to Zoom, but you can avoid the ‘communication’ element that would get you into trouble with Fiverr. The buyer can use their webcam/screen record/microphone to record a video, but then they can only share that video with you by giving you a link to view, which you would ask them to copy/paste in your Fiverr order messaging stream. That way, the buyer can still talk/explain what they want, and you stay within the rules of Fiverr, as you’ll only ever communicate with them here via Fiverr. It also means that both you and Customer Support can access the video, should the need arise.
  7. I totally get why you would do this, and we’ve thought about it too, but ultimately didn’t, because we too were worried it would be considered spam. What we’ve done in the past is to let our regular buyers know when they place orders with us, in the run-up to the vacation, and perhaps for those who are super regular, remind them a couple of times, but only ever when they’ve ordered. Just add it in at some point as an ‘Oh, by the way’… It’s not fool-proof. We did this with a regular buyer last year… they replied saying they understood, “have a great time” etc, and still messaged us on day 3 of our trip because they wanted to place an order (I had my phone by the pool and had out of office on, but notifications for messages on too!). I guess you could confirm by asking support? But honestly, I’ve had such mixed experiences with support these past couple of weeks, I’d be weary of trusting any permission you get back. (Oh, and, enjoy your honeymoon!)
  8. So… You did some work on his website for him, which he was initially happy with? He’s now asking you to do more work (for free I assume), and because you won’t, he’s threatening to sue you? Is this what happened? If that’s the case, just block him everywhere and ignore him. If he had the means and grounds to sue you, and actually felt it was the most suitable thing to do, he’d get on with it and just sue you. The fact that he hasn’t would suggest this is just a ploy to get more work out of you for free. Threatening to sue someone costs nothing, and people do it because they hope that it will intimidate the other person into doing what they want. Don’t be intimidated.
  9. Same here. If it’s a small change like an inflection for one or two lines I will almost always do it for free. This client said it sounded “off” - sorry, you want me to do all this work again because something you can’t put your finger on doesn’t sit right? It was upwards of 700 words and about 15 files. 😬 I make it explicitly clear when a buyer is placing an order that anything not mentioned before we get started may incur additional fees. If the buyer still needs changes after, I try to be as flexible as possible. One or two lines I’ll usually do for free especially if I’m not swamped, even though technically it’s not included. This is the case with all my orders - they are made aware what is included. You’re correct, I’ve now gotten rid of revisions altogether on my gig to eliminate any possible confusion. However anyone who reads my gig description and fills out the requirements correctly - including the message that says >>PLEASE READ<< followed by a disclaimer about what is included in a revision request - would know what is included when they place an order. My 1 free revision would have covered anything like adding space between lines, sending a different file format, correcting a pronunciation of a word, deleting part of the voice over, or other small changes. It ALSO would have included a change in tone if I had failed to follow instructions - for example if the buyer said “we want it to sound punchy and enthusiastic” and I delivered a sleepy or robotic sounding voice-over. But starting over from square one, scrapping the work I’ve just completed and providing a totally brand-new second product despite having delivered exactly what the buyer requested? Not included. This is why we’ve never opted to include revisions as standard in our gigs. It’s so ambiguous with VO, unless someone gives you an audio reference to work off (and even then, we might think it’s spot-on, but the client might hear something different). Our policy is now covered in our FAQs (referenced in our description) and is literally, “Mistakes will be fixed for free, revisions for any other reason are at our discretion. Contact us if you have issues.” Requirements can be ambiguous in other fields like logo design, writing etc also, but I find it to be a real issue in VO work, especially when so often, you’re dealing with a third party (and you usually only find out when you get a message after delivery saying “my client has listened to the file and…”) Buyers often just stuff a load of buzzwords into their requirements, that often contradict one another. “Slow, but commercial enough to still appeal to our demographic, the corporate buyers of Garden Centre Warehouse Management Systems. High-energy but not cheesy, soft with an almost maternal vibe, but still punchy and authoritative…” Honestly, for about the past year now, our approach has been to read the script, read the brief, but then reserve the right to just go with our gut if the brief makes no sense. We’ve done that so many times now, and with maybe the odd exception here and there, it usually works out great. We know our revisions policy has lead to some clients not choosing us. We had someone message the other day about a 500 word company voicemail script, and he wanted to know (this is the opening message to us) how many times we’d be willing to do it again until it was exactly how he wanted it. We explained our policy, so he then asked what we’d charge for a full re-record, if needed, clearly expecting a discount. When we explained our policy to him (for the second time), he disappeared, and we’ve not heard from him since. I know we could have done that project without issue, but if a buyer is already expecting a job to require multiple takes before they’ve placed an order, that sets alarm bells ringing for me.
  10. We do exactly this. So if the buyer wants a full re-record, it’s the cost of the full word-count again, plus the cost of any extras directly related to the work (like audio sync etc). If it’s just a couple of lines, the cost of a revision would typically be very small. (and if it’s like a single line, we might just do it at no cost)
  11. Codes of ethics and conduct and discrimination don’t really apply to this situation. The OP asked if people would continue working with a buyer who gave them a lower than 5 star rating. Like others have said, it’s entirely the buyer’s prerogative to leave an honest review. But it’s also the seller’s prerogative to work with whomever they wish to work with, or not, as the case may be. Nowhere in the terms of service does it say that by joining Fiverr, I agree to work with anyone and everyone, no matter what. We’re freelancers here, we have choice. I maintain the right to decline work if I wish to - I can’t be forced to do something I don’t want to do. Granted, if you start writing things like “I’m not going to work with you because…” - then you might be leaving yourself open to a warning about discrimination. But you don’t need to. A polite ‘no thank you’ and the use of the Block button is enough. To the OP - if a buyer consistently gave us less than 5 stars, I’d probably question why. If I know it’s something we’ve done, I’d try and fix it. If it’s them (“oh, it’s not personal, I just never like leaving a 5 star review” etc) - then yeah, I’d probably decline working with them in the future. Depends on the value and frequency of their orders. An occasional 4.7 in exchange for an absolute whale of an order? I can probably live with that. Regular 4.7s for $20 a piece? No thank you.
  12. You have to contact Customer Support. Nobody can help you here. Please stop posting the same thing over and over again. https://www.fiverr.com/support_tickets/new
  13. You’re not wrong - this shouldn’t have happened. Unfortunately for you, it can happen. Fiverr can cancel an order, even if it’s been completed, and to the best of my knowledge, that doesn’t mean that the review disappears with it. Customer Support with Fiverr is woefully inconsistent - just this week, we’ve had a CS rep refuse something that multiple other CS reps have approved before, without issue. They all seem to interpret the rules differently. Emailing support is like flipping a coin these days - sometimes you win, sometimes you lose. You got unlucky, and other than keep trying to fight it out with CS, there isn’t much you can do. It sucks, but the best thing you can do in this situation, if you ever find yourself in it again, is cancel - and do it before the buyer can accept the order. I used to advise people to stand their ground, but I’ve seen this happen enough times now… just cancel.
  14. Not true, I’ve had potential buyers who wanted me to sign an NDA form and were looking for a $5 order. If being able to sign NDAs is important to you and you often (or somewhat often) get clients who demand it, contact CS and ask them for permission to sign NDAs when needed (and also ask them how to do it without breaking the rules). There are sellers who already got that permission from CS. We did exactly this recently. We were willing to sign an NDA related to an order for a new app. Fiverr CS told us that where the client wanted our name, we could say ‘CubittAudio’, and where they wanted our address, we could say ‘Fiverr’. We weren’t allowed to give any more than that. When I relayed this to the client (a marketing guy in a medium sized US corporation), he said “I wouldn’t insult the intelligence of our legal department by putting that in front of them.” And, I agree with him, it’s pointless. We lost the opportunity (and it was a high value opportunity). Signing NDAs via Fiverr isn’t likely to work. Fiverr, rightly, wouldn’t want to get in the middle of something like that. What’s more likely to work, is to allow sellers the ‘perk’ of a bit more flexibility and trust when it comes to sharing information with clients, perhaps as they move up the levels. There’s nothing wrong with earning your trust. The fact is, not all work can be completed via Fiverr’s archaic messaging system. It would still have to be in accordance with the TOS, and Fiverr could spot-check to ensure it’s not being abused.
  15. I understand. One piece of advice I would give you, is not to take on a project that requires you to stop everything else that you’re doing. Perhaps you need to change the timeframe of the order, to allow you to keep working on all of your jobs? But the idea of saying no to other work, to focus on one order… THAT would make me nervous. That’s always gonna be there, no matter what. You’ll never get to 100% certainty, which is why I’d be uncomfortable putting all my eggs in one basket when it comes to your orders. I believe the milestone feature is essentially broken… I’ve never used it, perhaps some other sellers who have can jump in here. But I remember reading a few posts saying that milestones weren’t working particularly well. Good luck, whatever you decide to do.
  16. Just to share the other side of the argument - we’ve done many orders for $1,000+ here on Fiverr. Last month we did a job for around $2,500 in a single order, this month we expect to have another, and this is with a brand new seller, with no track history on the platform. I think you have to apply some of your own business intelligence (what’s your communication with the buyer like? Any red flags?). But also, at some point, you have to put some faith in both people, and the system that’s there to protect you. Outside of Fiverr, you’d invoice. What’s to stop a buyer from not paying your invoice? Sure, you’ve got legal recourse, but what if the buyer goes bust before they can pay your bill? You take them to court, win, and still don’t get paid a penny. I’d argue that Fiverr offers more protection in some ways, due to the escrow system. It’s your call, because it’s your time on the line. But Fiverr do provide protection to sellers, regardless of what many think. Like @wolfhowler has said, document everything. Protect yourself as though you’re going to get scammed - you hopefully won’t need it, but it’s not the end of the road if something bad happens.
  17. Absolutely… I’m sure this buyer wasn’t acting out of malice, I can absolutely understand the point about buyers not knowing (or caring) about the negative impact of cancellations on sellers. But the OP said in his first post that he does this often… So if it isn’t malice, this is someone who thinks it’s perfectly reasonable to place an order, then basically have an ‘IOU’ with that freelancer, redeemable at a time of their choosing, with no expiration date. Who in their right mind would think that’s OK? Even Amazon vouchers only last a year! The seller was in the wrong, they shouldn’t have tried to ‘deliver’ the order, and should have cancelled the order a long time ago. But I think the buyer was in the wrong equally as much.
  18. I feel like they should add this into the Terms of Service - in this exact wording.
  19. The buyer and the seller are both in the wrong here, and in fairness, there’s an important lesson for sellers, as this happens way more often than it should. The seller in this case, could get a warning for misuse of the Deliver Now button. What we do, is if an order has been ‘opened’, but no requirements submitted, and the buyer has gone non-responsive, we allow up to 1 week. After that time has passed, we approach Customer Support, cancel the order, then block the buyer (for being a time-waster). I’ve heard some crazy things on this forum, but man… As a seller who has always been baffled as to why people place orders, don’t communicate and don’t submit requirements, I thank you for making that decision.
  20. I’m not. I’ve offered you friendly, helpful advice, the kind of advice I would offer to anyone who is clearly struggling, and where I can see a very obvious reason as to why that individual is struggling. You can ignore my advice if you wish, that’s your right as a free person. I’ve given you help. Read my previous reply to you, there’s useful information there that, if you apply it, will help you. Or ignore it, it’s totally up to you. How do you expect to get orders if you don’t understand your potential customers? I’m tapping out. I’ve remembered why I stopped trying to help people on the forum.
  21. Think about who your target customers are. The kind of customer who really ‘gets’ colour correction, either has the skills and knowledge to do it themselves, or has the budget to get someone with an extensive history in to help them. Image stabilisation - most cameras can fix that when you’re filming these days, and if not, there are plugins you can buy that fix it. You don’t need to hire a freelancer to stabilise footage for you. I would argue that you’re targeting customers that don’t exist. On the other hand, maybe someone has filmed a bunch of footage for a corporate video because they thought it would be easy, and now they’ve got the footage, they realise that editing is harder than they thought. Or someone who has just got back off vacation with an hour of footage, and they want it turning into a 3 minute montage they can put on Facebook. Research your target market. Figure out who your customers are, and what they’re actually buying. If you can tailor your gigs to actual customer needs, you’re more likely to have success.
  22. I took a quick look at your gig, and can see it’s in the video editing niche. For your gig, you’ve provided an 11 second video - you’re allowed up to 1 minute and 15 seconds, but you’ve gone with 11 seconds. In those 11 seconds, you’ve got only two clips, neither of which show me what your skills are like as a video editor. When someone comes to your gig, they already know that they need someone to help them solve a problem, and they’re then in the process of finding the most suitable seller to help them. Your opening video is your chance to show off your skills, to illustrate what you’re capable of. Nobody will hire you based on the video you have at the moment. You need to make a new opening video if you want to be taken seriously as a video editor. You’ve got 1 minute and 15 seconds to show what you can do - make the most of it!
  23. If you don’t wish to work with a former buyer, you can block them. Click on the buyer’s username, and you’ll see a Report button, but also a Block button for people who have bought from you before. They won’t be able to message you or place an order. FYI, if you ever need to block someone who hasn’t ordered from you (ie; someone who has only messaged you, but you know they would be difficult to work with) you can block them via the Fiverr app. The buyer can have a moan to Customer Support if they like, but ultimately that’s all they can do, they can’t force you to work for them.
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