donnovan86

I already told you. Personal experiences differ. You are new, I've been here for 10 years at this point. So we can't compare when it comes to what we want and expect from such a service. For a newcomer the ability to have a success manager can be great, since they can guide you. Someone with experience on the platform won't need a success manager every month, just once in a while. The extra features are also very subjective. Some people will like them, others will find them just cannon fodder 🙂 So it's a varied experience. I would suggest you browse the forum and learn more about the platform, etc. If you have money to spend, try the service. Even if someone says it's worth it, it's worth it for them and not for you. That means you won't know until you try.

You have thousands of forum posts on this. All you have to do is search the forum. Do people really expect us to repeat the SAME thing over and over, when there's a search function. Come on man.. being a freelancer involves hard work and research, don't expect people to hand the magic money making machine to you 🙂

There's a lot of information you can find on the forum. That being said, as a new seller this might help you, if you talk with someone from Fiverr. I would recommend getting yourself familiarized with Fiverr, how it works, seeing how others made their gigs, etc. So it's up to you. If you have the money to spend, you can try it. But if you struggle for money and think Seller Plus gives you orders, it won't...

Well there are people like me which had it since the beginning. Don't get into the program expecting sales, it's just a way to consult with someone from Fiverr, receive some tips and access a few extra features. You should try for a month and see for yourself, then cancel. Every person has a different experience.

You don't know if the message is automated or not. But I think we are trying to examine things too much. It's clear that the seller in question either disliked your request, or he doesn't want to work with you for some reason. While it does seem a bit unprofessional to block a person, I guess they might have their reasons. At this point it's better to just move on and find someone that can actually fill your request. There are tons of sellers on Fiverr. If that person refuses work, they will eventually run out of customers 🙂

After checking your profile, I think I can tell you why you have issues. A 1 star review, 2 star review, 3 star review all within the span of 4 months..These are public, but you don't really know what people left as a private review, you might have more bad reviews. So yeah, bad private reviews lower the buyer satisfaction rate and the way Fiverr rates gigs. So if you had a bad review, your buyer satisfaction rate decreases and you have less exposure. That's why you have few impressions and clicks, Fiverr gives the spotlight to sellers that keep buyers happy, if you have a bad review you get pushged behind. Try to do the best work you can with any current orders, go overboard with the customer service and also encourage your buyers to leave a review (don't influence them in any way as that's against the rules).

Well one thing you can do is to learn how to write in English!

Well sellers have to say something before blocking since our response time is tracked by the platform. So that's why you got the point as a reply. Without knowing what you askedss, it's hard to understand why they blocked you.

Here, first message

In an update they already said a seller can leave their own review to a cancelled order's review.

Buyers come here to work directly with people. If you use AI to interact with buyers, you are in the wrong busines. Then again that's my opinion. There are way more pressing matters Fiverr should focus on like allowing people to start/stop gig multiples and having more control over what people can buy. That I think is a way more important thing for Fiverr to focus on.

Well without knowing your message and what you said it's hard to tell why they blocked you. I agree they could have said they can't work with you. Or as @katakatica said, your message might seem like spam and they just marked as spam and moved on. These things happen, as a seller it's hard to differentiate a true buyer from a spammer sometimes. Without knowing what you said to them, that's all we can speculate 🙂

It might be the case, yes. It's even worse if the private review comes from a first time buyer on Fiverr, or if it's the first purchase from you.

Of course, just like there is demand for graphicians despite Midjourney and other AI graphics tools. ChatGPT might be new but AI has been around for a while especially in the writing space. I for one hate it because a lot of buyers were burnt due to sellers either using AI to write articles (bad articles) or just to spin existing content. Times change, but high quality content will always be in demand. So if you are a good writer, you should be fine. As a writer myself, I've seen a slowdown but that can also be from Fiverr's new rules, private feedback, etc. So the downside and lack of orders might come from a number of things. However, I see a lot of writers with orders in queue, there is and will always be demand for content. ChatGPT content is inaccurate a lot of the time, and while it can be ok to fill an affiliate marketing blog with "stuff", it will make it harder to grab the attention of passionate, avid readers. Are those low quality sellers affected? Absolutely!

I don't want to know exactly what Fiverr uses to rank sellers. What I want is the BSR score to be shown. So I can see it and understand if I made any progress or not. The current system of emailing my success manager where she tells me that there is a slight increase, slight decrease or whatever doesn't really work for me as I much prefer to see numbers. And I don't see a downside from the BSR score being shown solely to you if you have Seller Plus, for example. For me the main problem right now is that I have a severe lack of impressions and clicks on my gigs. I had a small influx of buyers for a week, and then it stopped. I didn't have any bad reviews for many months now and I have no idea what's wrong. Seeing the BSR score would at least give me an idea of how things are evolving, if I am going upward or downward. As I said, publicly everything is ok, so I shouldn't be pushed to the back, but either buyers randomly leave those private reviews for me or they don't leave them at all and only those that have anything bad to say do. Ever since March, things have been very bad for me sales-wise, and if anything I improved my customer experience and even offer some freebies when compared to last year for example. I don't believe that a score between 1 and 100 would be an issue here. It doesn't show anything private, but it would allow you to track your progress and see if your strategy is working or not. Right now I am in the dark and have no idea if what I am doing is right or wrong. I am not the type of person to send emails to my success manager often, I don't want to bother people like that, so I try to limit my interaction with them knowing they are quite busy. But the current way of emailing or talking with the success manager just to see if there's an increase or decrease in the BSR doesn't work for me. As I said, showing a score makes it very easy to track that and since it covers 3 months or up to 6 months, you can't know who left a bad private review or when. Voila, privacy protection, and also a way to help sellers understand what's going on. As you said, offering great customer service, improving your communication, all these things help a lot. But when you do that, offer freebies and for some reason the BSR isn't budging at all, that makes things very questionable. At least that's the situation I am dealing with. Thank you for your insights and great posts as always, and my apologies for these long replies. I love to write, what can I say 😄

Yes, but they eventually come back if they try to manipulate the system with fake reviews, as you can see there are a lot of sellers on the forum complaining that they got a warning or even ended up banned due to fake reviews... I think the reason why Fiverr is doing this is because many buyers want to leave a review when someone cancels orders and loses their time. They feel entitled to that, because that seller cost them quite a lot of money due to the time constraints. So I think that's why Fiverr wants to make cancellations public. I don't have a problem with that, since I always work very hard with a buyer and if we decide to cancel, it's usually mutual so the chances of having a very bad review from those cancellations should be low. But then again every person is unpredictable, there were times when I bent over backwards to help someone and they left me the worst possible review. Well, the issue is that being a non-US resident hurts me a lot as a writer. A lot of people from the US that outsource charge more than me and people buy from them because they are US residents. It affects writers quite a bit, no matter what degree I have, if I don't have that US residency to show on Fiverr, a higher price deters people and it pushes them to US sellers. That being said, I saw quite a lot of sellers that are seemingly from the US, but they clearly use VPN, based on their timezone and other details. It is what it is, I've been here for a decade and I always kept the same price, but only this year I've started to see a huge drop in orders, impressions, revenue, you name it. But, we need to adapt. I like the platform and I've always adapted to changes. For me the biggest problem is this hidden buyer satisfaction rate, for months I've relied on regulars and I have no idea what buyer satisfaction rate I have, it doesn't appear anywhere. I don't expect them to release private review info, but having a graph, a score, whatever it is that shows our current buyer satisfaction rate and some tips to improve it would help a lot. If this is indeed the way you rank people, why not offer a transparent way to see your results and learn how to increase the BSR? Right now the only way to learn anything about that is to talk with the success manager. I will be honest, I don't feel ok emailing my success manager even once a month asking the same thing over and over. If they can see the BSR, then why not make it a Seller Plus feature so we can see it too...

You may want to read the FAQ Fiverr already has on the website instead of asking these questions, as most of them are answered here. https://www.fiverr.com/support/articles/360018143698-FAQ-Seller-Plus When it comes to benefitting as a seller, some features will be good for you, others are useless. You don't know if the service is for you until you try it. This is a separate service offered by Fiverr, it doesn't give you any sales. So you can't "enable" it on gigs or whatever. It's just a way to connect with a seller manager that will offer guidance on how to improve on Fiverr, if you choose the Premium option. Aside from that, you access some extra features that you may or may not want. So you want to see what's in Seller Plus exactly, but don't expect sales, extra exposure or anything of that nature because you will have a severe disappointment 🙂

Did you check the market to see what's selling right now? Then you can add your own spin and create something unique. Duplicating successful gigs is not going to work, I saw a lot of people copy my gigs and they have zero sales... Originality and offering something that people actually want to buy and need these days can really help!

I didn't really see a decline in orders until earlier this year, when most people experienced the same thing. Lots of AI tools appeared, ChatGPT, etc, and those did end up affecting a lot of niches, especially writing. That, combined with Fiverr's focus to boost the power of first time buyers really hit a lot of people's gigs and income. I don't think Fiverr is on decline, instead it's the entire world of freelancing. There was a HUGE boom in freelancer due to Covid, and now there are a LOT of freelancers and less work than it used to be.

The terms of service are enough https://www.fiverr.com/terms_of_service.

This goes to the forum rules.

What I want is a graph showing the timeline it covers and the current satisfaction rate score (which basically adds up everything and shows it in a nice graph). It's anonymous, it doesn't show any customer review, and it still offers a seller some insight into how they are doing. Right now I have to message my success manager whenever I want to know this, when they could just have a graph or maybe just a score (and a legend for interpreting that score). I am sure a lot of people would pay for Seller Plus just to have that...

There are quite a lot of them since I had multiple buyers saying this to me. Plus I saw even more on the forum. There will always be sellers trying to game the system so even if they are implementing this cancellation thing, those that try to game the system will find a new way to do so.

I didn't even check his profile. Yeah, that's fantasy, wishful thinking, whatever it is that's not real :)))

Maybe you wanted to say Patience!