donnovan86
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Posts posted by donnovan86
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11 minutes ago, whildebrand said:
Subsequently, the client left a negative review out of spite
Private reviews play a massive role. If you have no private review from other clients or just a few of them (A lot of people don't leave private reviews when they are happy), but also a negative private review, that negative one will have a lot more influence than you realize. I had this happen to me last year, before all these changes. And it took a LOT of time to recover, half a year or so. I have no idea how these changes affected that recovery time, if it's longer or shorter. Just do your best and try to keep people happy. There's nothing else to do at this point.
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People genuinely think becoming a TRS guarantees anything. Even as a Pro seller, you are not guaranteed any sales. It's just a badge showing that you have a good track record on Fiverr and there are a few benefits (some of which are accessible via Seller Plus). So while it's great to have, it's not mandatory to be a TRS and make good money on Fiverr.
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Why people don't verify their accounts first before they start earning money is besides me. I don't get it.
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42 minutes ago, dewebbutler said:
as I am certain that IP discrepancies can be due to VPN usage.
And that's where the IP discrepancies come. You said you used a VPN, and if you used it while also being on Fiverr's website, then that leads to IP inconsistencies. That's aside from any other issues Milos mentioned. You should never use a VPN while on Fiverr. And to be honest, VPN services in general aren't really the most secure thing to begin with.
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1 hour ago, newsmike said:
For years you have been able to go to a vertical and select "sort by best selling" and get a random set of gigs, some brand new with 5 career sales next to people with 1k+.
I mean for writing it sort of works, because if you check based on the number of orders in queue, most of those gigs listed as best-selling do have quite a lot of work already purchased. But it's definitely not based on completed orders or at least it doesn't seem like it to me. And they do throw a level 1 or no level seller in there too, in between level 2, TRS and Pro sellers.
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10 minutes ago, nicks_voice said:
Ive read so many conflicting things about this, I can’t seem to get a straight answer. Is there official documentation of this somewhere?
Kesha said that revisions and extensions won't count against us. However, excessive revisions and extensions might end up making customers unhappy, which brings a bad review, be it public or private. At least that's what she posted regarding this topic.
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1 hour ago, karyface1 said:
1- Gigs deleted from the market place.
2- Comparing our performance with other sellers (it should be about our performance, not others)As Levi said, the chances of these being taken into consideration are, realistically, very low.
I don't understand why deleting a gig matters, it shouldn't, and most people won't delete a gig with hundreds of reviews anyway. It's just a way for people with just a few reviews to stop a service that's not working and try something else.
As for the second part... the algorithm already ranks us based on comparing us with others so yeah, doesn't seem right to have a success score based on how we compare with others. That's where my issue comes. I work completely alone, without outsourcing or AI. But there are lots of writers that have double, triple or more orders in queue, they clearly outsource and don't work on those orders themselves, yet I am compared with those persons. There's no way they have a lower succes score than I do.. if this is one of the criteria they use for ranking gigs.
So, I do hope they rethink this, but realistically, it might not happen. Because the focus is on lowering gig scores, less 5 star reviews and people dropping in levels. And it was a success from that perspective.
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1 hour ago, mandyzines said:
Why would that matter?
I mean, technically he is not wrong. For some niches, like writing, people will always favor someone from the UK or US when compared to other countries. But for most niches, it doesn't really matter.
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21 minutes ago, alexanderlapko said:
only I almost became "Top Rated",
That means they said you qualified for Top Rated? Just because you qualify, that doesn't mean you automatically become TRS. Fiverr manually chooses people for TRS. That means you might be chosen next time, or not at all. There are people here with earnings well into 6 figures that never became TRS so..
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It depends on what you sell, how much you earn, obviously. A lot of people survive only from their Fiverr income, so it is possible. But ideally, you want to have multiple income sources.
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1 hour ago, zerlina84 said:
I just saw the new decimals ratings on incognito mode again.
2 minutes later, still on incognito, and everyone is back to 5 stars.
For me it has been consistent and I've been seeing 2 decimal ratings for close to a month now.
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I didn't even know it was today. Anyway, I doubt they referenced more stuff than what you already have here. https://help.fiverr.com/hc/en-us/articles/15140188560913-Top-Rated
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7 minutes ago, priyank_mod said:
Also, the 'block button' is pretty much there on desktop. It comes after we choose the reason for reporting.
Yeah but you have to report the person. You need to have a meaningful reason, not only that you don't want to work with that person. If it was appearing when you mark as Spam, sure. But I received a warning due to reporting a person that was self-promoting their service, yet when I reported them, minutes later I received a warning. Upon talking with CS they removed, but they specifically told me to just mark as spam instead of reporting and they removed the warning. Still, that was a gratuitous warning and I only used the button a few times since then, when it was absolutely necessary (people trying to ask me to write content for fake ID websites, etc, obviously illegal stuff).
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5 minutes ago, rudyabel said:
Is anyone on this thread a fiverr representative participating in this discussion? I don't see much of any interaction with corporate. Or is that a SP feature too. Am I missing a name? Please advise.
This is not an official thread. There were official threads on the topic, but they were locked. Unless you tag a Fiverr representative, most likely they won't see anything here.
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Go to customer support if the order was not fulfilled the way you requested. The seller will continue to decline your dispute most likely. So the only resolution is to go to customer support, explain the situation and ask for the order to be canceled. If the seller didn't provide what you wanted, they will cancel the order and you will have a full refund.
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5 hours ago, dereck_s said:
I could see Fiverr doing like a Fiverr+ account and charging a monthly fee for it with random perks they've taken from other areas.
Either that or they add a new Seller Plus tier.
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No. And it won't bring sales either.
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3 hours ago, hightlink said:
I just noticed I can't find the option to block a buyer anymore, can't we do that anymore?
I remember I went to customer support and they mentioned there was some kind of issue that rendered the blocking system unusable. So I can only assume they stopped that completely. As the others said, you will need to have at least one message from the person in the inbox so you can block them that way/mark as spam, etc. Otherwise, there's no way to block a buyer currently. Will they redo that system and add it to Seller Plus? Certainly seems possible.
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47 minutes ago, zerlina84 said:
My Communication having a negative impact on my 8 SS is something not even my SM understands, and if it’s because of that it’s just pathetic.
As for autocomplete orders, as I said half of them are autocomplete, didn't change my success score at all. They don't have a negative impact. But what they do have is no positive impact either. That's why success managers encourage you to get reviews, so the algorithm is fed any data.
Yet as I said, if there are private reviews for autocompleted orders, those will have a negative impact. But if the order autocompletes and the buyer doesn't leave a private review, I doubt it has any impact. At least for me anyway, I have many regulars that don't bother with reviews. And I don't want to force them to leave a review either. It's their choice... I value the business relationship more than a review.
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4 minutes ago, williambryan392 said:
Not directly no, but indirectly if your competition is getting manually accepted orders then they could be.
Maybe, but as I said, I just focus on what I can control. Does wonders for your mental health. 😄
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3 minutes ago, williambryan392 said:
Fiverr definitely values manually accepted/completed over auto completed, the email made that clear
Oh, my success manager said that too. She even encouraged me to tell people to review my work. However, that doesn't show that autocomplete orders are bad for you. They just aren't offering a positive impact, however I don't think there's any negative impact from them either. They don't help you in any way, aside from making $$. And could be a problem if that person gives you a bad private review. Obviously you can't know that...
5 minutes ago, williambryan392 said:and I think it is so multi-faceted, there isn't one thing that makes or breaks.
100% my point. A lot of people just see public reviews and say it's impossible to have a success score of 4 or whatever. The reality is, as I said in a reply to another person, there's so much data available, a lot of that data is private, so there's no way for us to know exactly what buyers say, and also what ends up affecting our account. I had half a year in 2023 only with 5 star reviews and very bad ranking. My SM said that the buyer satisfaction rate was low, much lower than usual. If you just look at the public data, there's no way I should be either at the bottom of search results, or even removed from there. But private reviews said otherwise so.. I will leave others to try and figure out what is factored in the success score algorithm and just work the best I can to assist my clients. There will always be some people that rate by mistake or rush, just like there will be people that take their time to complete everything related to reviews.
I can't force people to rate me, I am not that kind of person, even if Fiverr certainly seems to value reviews way more than autocomplete orders. I have a person that orders quite a bit every week, they don't bother with reviews. Should I force him to share a review? No, clearly he is not that kind of person. I value business relationships more than a review..
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6 hours ago, kingpirux said:
i dont know how much they are paying you but the forums are rolling out on proofs that most score and results are random, since AI are models trained to use randomness to create different outputs and scenarios, thats why is one of the most idiotic things in the world to use it how they are using it in Fiverr, is not recommended by no one, not even by OpenAI.
Well it's hard to know that without having access to all the data and full picture. I am looking at it objectively, there's a lot of data we don't have access to, and we don't know. Like those pesky private reviews. We also don't know how much importance older orders have, they said less, but there's no percentage. So there are tons of unknowns that all factor in to the review scores. Revisions and extensions were said to not matter, but they might, we don't know. Cancellations.. which ones matter, which don't, was it all solved? Fiverr won't show these things or tell us more about the algorithm behind this success score. Even if it's AI calculating it, there's data used there that we have no idea about.
As for customer support, I don't even think they have any idea about the algorithm and how it works. They have predefined replies most likely, or they send you to those new Fiverr help pages about how to increase your score. Going to the success manager might help, but not all the time.
The thing is, everyone is looking from the perspective of public reviews. Half of 2023 for me was only 5 star reviews, and despite that I was ranking very poorly. Went to my success manager, and she told me my buyer satisfaction rate was poor. So even if publicly you see something, that doesn't mean it's the entire story. There's a ton of data we don't see that all factors in. I don't like the fact there are private reviews, nor do I like the fact that we are kept in the dark about a lot of factors. And I saw what people shared here, even 3 of my gigs have a high score, yet they all have negative impact from client satisfaction.
I try to help people by offering some objectiveness here. Even when I talked with someone from Fiverr before the review and level system was implemented, I asked for specifics and I was told it's above their paygrade. So clearly customer support have no idea either, they just have premade replies.
At the end of the day, these scores are based on data. And when there's a lot of data we don't know, along with a review timeline and cancellation criteria we don't know either.. it's hard to base ourselves only on the public reviews. As I said, I know from my experience last year that even if you have only 5 star reviews, your buyer satisfaction rate can be pretty bad.
So what I am saying here is from my own experience, trying to help people. I don't know or care if/what AI they use, I just care about what I have under my control. But there are obviously things like private reviews, buyers self-canceling and other stuff that will affect your score and which are obviously out of your control. I just focus on what I can control, and that also means trying to find alternative sources of income because Fiverr has become very volatile to say the least.
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28 minutes ago, williambryan392 said:
As @johnparsons01 said autocomplete can suggest the buyer is disengaged. More importantly though I think when compared to other sellers it's not good for us if their orders are not being autocompleted. It's all relative between sellers.
I mean half or more of my orders sometimes are autocompleted. My success score is 9 and has been ever since the implementation of this system. I don't think autocompletes are the problem. The issue is when/if they leave a bad private review. You have no idea because you don't know what people do in the background. I waited for a buyer to say what they want revised for 3 days, they did not reply, and once they did reply after 3 days, 10 minutes later customer support canceled the order. So there are people that will go to customer support to cancel behind your back, rate you only privately, etc. And in the case of that person, they also used my work, of course.
So yeah, what we see in the foreground is only a part of the story. I can say that from my own experience, I had months with only 5 star reviews and despite that the buyer satisfaction rate was poor, my success manager confirmed. I only had 5 autocompletes, messaged them and 3 of them said they were very happy, just didn't have time to review, the other 2 never replied or came back, based on the inbox.
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1 hour ago, jonbaas said:
Not my fault, and not worthy of a 4 seller success score, due to the enigmatic "buyer satisfaction".
I had this happen to me last year. So there are people that just leave private reviews, my success manager confirmed it. So yeah, it might be due to that. I dislike that we can't really see any feedback and we are randomly affected...
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Official feedback thread re: the new leveling system
in Fiverr.com Feedback
Posted
What I meant is that Fiverr encourages customers to leave a review. You can't force someone to review you a certain way. The only thing that you can do is to try and do the best possible work. That's the only thing under your control as a seller. And of course, offer great customer support, etc. If a person has a great experience, they will most likely leave a great review. Or they just leave a private review, maybe no review at all. These things are outside of our control.
If buyers don't spend a cent on Fiverr, the platform and its seller would become useless. The problem is that the overall buyer experience on Fiverr was very bad, and I can concur myself... when I tried to buy something, everyone that has been here for at least half a year or a year has 5 stars and a level 2 badge. Or 4.9 stars at the latest. So as a buyer, you have to spend a LOT more time, trying to manually select people and read through most bad reviews to make a decision. I am not a fan of this new system either, but eventually I will get used to it, I've been here for over a decade at this point and they switched from Thumbs Up/Down to 5 stars, this is a simpler change when compared to that.
Realistically, that's a bad business practice and it will just lead to buyers always expecting way way more than what was paid. I don't offer any freebies and always stand my ground when it comes to pricing. I don't offer bulk deals or anything like that. I already offer affordable prices, if the buyer is not ok with that, then there are other options.
Well, we are not hired by Fiverr. We can easily sell on a wide range of platforms, we have no employer. That's the beauty of freelancing. I always encouraged people to try and create a presence on a multitude of freelancing sites, along with their own website. Because you never know what might pop off.
Freelancing sites are unstable, sometimes you have tons of work, other times not at all. So.. it never hurts to have a good presence on multiple sites.
Overall, I think you misunderstood my point. As sellers, we don't have the power to force a buyer and ensure he leaves the review they want. We can however choose who we work with and limit any potential bad situations. There's Request to Order from Seller Plus that will stop people from ordering without contacting you first. Basically, what I meant is that there are always things out of control.
You don't know how a person will review you, or if they review you at all. I just stop thinking about stuff that I can't control. I just deliver the best work that I can for the price I promised. If someone is unhappy, I offer 3 revisions which are almost never used anyway. I rarely have people asking for more than a single revision, if any. Sure, there are bad trees in any forest and you can't always please everyone. But in general, if you deliver the best work you can and according to what was promised in the gig description, chances are very low that you will have a bad review. Unless of course, you are dealing with a punitive buyer. Which can happen, because we are working with people worldwide.