donnovan86
-
Posts
7,039 -
Joined
-
Last visited
Content Type
Forums
Events
Gallery
Hub
Blogs
Profiles
Posts posted by donnovan86
-
-
6 minutes ago, anabia_46 said:
I would greatly appreciate your prompt attention to this issue. I have also attached a screenshot for your reference. Thank you in advance for your assistance.
Go to customer support, we can't help as we are only sellers.
So the thing is, maybe this amount is the largest one you withdrew, and that ended up triggering something in Fiverr's system. Go to customer support, they should let you know what happened.
-
4
-
-
41 minutes ago, marinanp86 said:
Second, it is not as you say, since Fiver itself forces you to make the commitment, effort and dedication 100% on the platform if you want to be successful.
You choose to work on Fiverr. They are not your employer. That's all. Of course if you use the platform, that comes with certain rules. But you didn't sign a contract. You can easily cancel the orders if you don't want to and stop using the platform. When you're hired, you don't have that luxury. You have a contract, usually on a predetermined timeline.
You are. Because unlike being hired, as a freelancer you choose when, where and how much you work. When you're hired, that's not the same. You are forced to go to work at X in the morning and then go home at Y in the afternoon.
41 minutes ago, marinanp86 said:Well, first you shouldn't tell anyone what to do with the way they feed their family or home, since you don't know each individual's situation.
We are talking about Fiverr specifically. Fiverr didn't hire you, instead you just work on a platform. The wise thing is to have multiple sources of income. Each person knows their own financial situation, but these days just relying only on Fiverr is not exactly a good idea, if you want consistent income. Because the changes they made can lead to inconsistency very fast.
41 minutes ago, marinanp86 said:So... your example is not valid friend, since the fact that there is no contract does not mean that there is no established employment relationship.
Yeah, I'll stop wasting time explaining. Employment means you are "being paid to work for a company or organization". Fiverr doesn't pay you, buyers do. Fiverr is just the middleman and they take a cut of your earnings, they give you a platform to sell your services. They aren't your employer. Sure, you agree to certain rules while on the platform, but there's no type of employment here. Feel free to think it is, but legally, there's no employment. I've never been tied to any platform as a freelancer. You can easily stop using any platform and there's no employment contract or anything like that tying you to anything.
You want to achieve succes on Fiverr and only work here? Great, that doesn't mean you are being paid by them. Buyers pay for your services and Fiverr is a platform that offers some benefits like escrow services, sometimes they might cover you if a person tries to scam you. But hey, you can promote your own services online, use an online escrow service and not deal with Fiverr. Does the escrow service employ you?
-
2
-
2
-
-
6 hours ago, whildebrand said:
So I'm not sure why you keep coming back to this one-sided notion that only buyers are important
Don't twist my words. Everyone is important, however Fiverr's focus is on making money and while new sellers join all the time, if buyers leave the platform, that hurts their bottom line. And that's the main thing any corporation cares about. Their income. If people don't spend money on your platform, you can have the best talent on the planet, you're still closing the platform due to loss of income, eventually, if no one buys stuff. Hence the reason why Fiverr focuses more on buyers and their experience. That doesn't mean it's fair, but that's how things work. A company relies on having clients and people spending money. Sellers are a major part of the business, but without people paying for their services.. it's hard for a platform to sustain its costs and even make a profit.
6 hours ago, whildebrand said:You are, in fact, working for Fiverr.
No. Do you have a legal contract, paid days off and any other benefits that come from being hired BY Fiverr? Nope. You are using A PLATFORM and you offer your services here. You handle your taxes, you handle your income, you even pay them for promoting your services, just like you do on Google with Google Ads. Are you working for Google too? You are just a third party freelancer, offering services on a platform. And you are not hired by any platform, you are just a contractor.
You are not hired by Fiverr, you are not working for Fiverr. If you do, then those customer support people, success managers, what are they? Aren't they the ones working for Fiverr? I get the confusion, however we are not Fiverr's hires. We are independent contractors. There's no contract you have with Fiverr. You can stop selling here right now and close your account. You can do that, there's no contract here, you just stop and move to another platform if you want. Fiverr is just a platform, a middleman between you and buyers. They handle payments, disputes, but they are not a company who hired you for a specific task.
6 hours ago, whildebrand said:d) Fiverr has a time tracking system, and you are expected to work regular hours.
You are not forced to use any time tracking system. I've been here for 10 years+ at this point and was never pressured to work even 1 hour from Fiverr's side. I offer services on the platform, people buy it, and I work based on my own schedule, the way I want. I never work regular hours. Sometimes I work 1 hour a day or skip, other times I do 12 hour days if I want to batch everything in a single day and send stuff earlier.
That's the beauty of freelancing on these sites. You choose the project you work on, and many times who you work with, unless they hire you directly of course. But generally, Fiverr provided lots of flexibility for me. I did have days when I worked most of the day due to multiple projects accumulating, however that was on me, and not due to Fiverr forcing me to work regular hours or anything like that.
6 hours ago, whildebrand said:However, if you have a major business website with e-commerce integration and possibly a significant website migration worth over $1,500, an order that may take a week or longer to complete, the situation quickly changes drastically.
It always comes down to the value provided. No is forced to have any price. You set it yourself. That means you have to deliver.
The problem is that regardless of the price, you will sometimes end up working with buyers that rate you randomly. And based on my experience, this was an issue before this new review system, for years. I had people rate me 1 star on a $100 order because they were sleepy and Fiverr pressured them to review. So.. I rest my case, incidents can always happen, I just prefer to move on. I don't think that a 4.7 star review will hurt anyone.
2 hours ago, marinanp86 said:I have exactly the same opinion regarding the legal employment relationship with FIVER. And I also wonder to what extent they can harm so many sellers who spent years here and who today Fiver is their plate of food on the table, without having any legal repercussions...🙄
Well as I said, you are not hired by Fiverr. You offer services on a platform. You are not employed by them and you shouldn't rely solely on Fiverr income to put food on the table. Because ranking is very flexible these days, and you can have weeks or months without orders. I think people see freelancing on Fiverr as being hired by the platform, which is not the case. There's no contract with Fiverr and they don't pay your taxes, they don't offer vacation time or benefits like health insurance. How are you hired by Fiverr? You're just a third party freelancer that chose to offer services on the platform and you can easily stop all gigs and stop selling this instant. Fiverr won't force you to do anything.
If there's no legal contract between you and Fiverr stating that you have to work X hours a day/week/month, salary agreement and other things, then you are not hired by Fiverr, nor do you work FOR Fiverr. You are working ON Fiverr, which is a platform, a middleman. The only people that work for Fiverr are their customer success people, customer support, developers they hired to work on the website, etc. I understand some people are confused but come on.. we are just contractors offering services on a platform. Fiverr covered their legal grounds very well here. So honestly, I don't see any legal repercussions, unless a specific country enforces specific freelancing-related rules and Fiverr needs to abide.
PS: In the end, none of these arguments and opinions matter, we are at the mercy of investors and the way they want to drive the company forward. The moment I heard about this review and leveling system I knew there will be an outrage. On one hand we get to learn more about the gig performance, but on another hand we have no idea why the score drops randomly. I have a gig that only had 2 sales in 4 months, and initially the reviews had negative impact, without any sale for 2 months the reviews have a strong negative impact. And that gig doesn't even have a single bad review. It makes no sense on the forefront, which means some customers leave random private reviews, otherwise there's no way to explain it. I, for one, decided to not worry about these things that are outside of my control. I have my own gripe with this review and level system, but at the end of the day I decided to just move on, because Fiverr already knows about all the issues people shared. If they want to make a change, they know what people are unhappy with. Based on my experience, they always stick with the stuff they implemented and while they make small changes, like the value for money shifting to value of delivery.. they rarely make significant changes.
-
3
-
-
1 hour ago, whildebrand said:
Interesting point you make and Fiverr support keeps making exactly that same point.
What I meant is that Fiverr encourages customers to leave a review. You can't force someone to review you a certain way. The only thing that you can do is to try and do the best possible work. That's the only thing under your control as a seller. And of course, offer great customer support, etc. If a person has a great experience, they will most likely leave a great review. Or they just leave a private review, maybe no review at all. These things are outside of our control.
1 hour ago, whildebrand said:I appreciate that you want to explain how the system works, but the concern on this thread does not seem to be how the system works but why it works the way it does. Why is there such a bias towards buyers at the expense of sellers?
If buyers don't spend a cent on Fiverr, the platform and its seller would become useless. The problem is that the overall buyer experience on Fiverr was very bad, and I can concur myself... when I tried to buy something, everyone that has been here for at least half a year or a year has 5 stars and a level 2 badge. Or 4.9 stars at the latest. So as a buyer, you have to spend a LOT more time, trying to manually select people and read through most bad reviews to make a decision. I am not a fan of this new system either, but eventually I will get used to it, I've been here for over a decade at this point and they switched from Thumbs Up/Down to 5 stars, this is a simpler change when compared to that.
1 hour ago, whildebrand said:If the system only values freelancers that give away free services to make buyers happy, then the system is seriously flawed, unbalanced and biased in a very big way.
Realistically, that's a bad business practice and it will just lead to buyers always expecting way way more than what was paid. I don't offer any freebies and always stand my ground when it comes to pricing. I don't offer bulk deals or anything like that. I already offer affordable prices, if the buyer is not ok with that, then there are other options.
1 hour ago, whildebrand said:It is the path that ultimately leads to workforce extortion and I really hope that this is not the goal of the leadership at Fiverr.
Well, we are not hired by Fiverr. We can easily sell on a wide range of platforms, we have no employer. That's the beauty of freelancing. I always encouraged people to try and create a presence on a multitude of freelancing sites, along with their own website. Because you never know what might pop off.
Freelancing sites are unstable, sometimes you have tons of work, other times not at all. So.. it never hurts to have a good presence on multiple sites.
1 hour ago, whildebrand said:"Just do your best and try to keep people happy. There's nothing else to do at this point."
Interesting point you make and Fiverr support keeps making exactly that same point.Overall, I think you misunderstood my point. As sellers, we don't have the power to force a buyer and ensure he leaves the review they want. We can however choose who we work with and limit any potential bad situations. There's Request to Order from Seller Plus that will stop people from ordering without contacting you first. Basically, what I meant is that there are always things out of control.
You don't know how a person will review you, or if they review you at all. I just stop thinking about stuff that I can't control. I just deliver the best work that I can for the price I promised. If someone is unhappy, I offer 3 revisions which are almost never used anyway. I rarely have people asking for more than a single revision, if any. Sure, there are bad trees in any forest and you can't always please everyone. But in general, if you deliver the best work you can and according to what was promised in the gig description, chances are very low that you will have a bad review. Unless of course, you are dealing with a punitive buyer. Which can happen, because we are working with people worldwide.
-
2
-
-
11 minutes ago, whildebrand said:
Subsequently, the client left a negative review out of spite
Private reviews play a massive role. If you have no private review from other clients or just a few of them (A lot of people don't leave private reviews when they are happy), but also a negative private review, that negative one will have a lot more influence than you realize. I had this happen to me last year, before all these changes. And it took a LOT of time to recover, half a year or so. I have no idea how these changes affected that recovery time, if it's longer or shorter. Just do your best and try to keep people happy. There's nothing else to do at this point.
-
5
-
-
People genuinely think becoming a TRS guarantees anything. Even as a Pro seller, you are not guaranteed any sales. It's just a badge showing that you have a good track record on Fiverr and there are a few benefits (some of which are accessible via Seller Plus). So while it's great to have, it's not mandatory to be a TRS and make good money on Fiverr.
-
1
-
1
-
-
Why people don't verify their accounts first before they start earning money is besides me. I don't get it.
-
1
-
-
42 minutes ago, dewebbutler said:
as I am certain that IP discrepancies can be due to VPN usage.
And that's where the IP discrepancies come. You said you used a VPN, and if you used it while also being on Fiverr's website, then that leads to IP inconsistencies. That's aside from any other issues Milos mentioned. You should never use a VPN while on Fiverr. And to be honest, VPN services in general aren't really the most secure thing to begin with.
-
6
-
-
1 hour ago, newsmike said:
For years you have been able to go to a vertical and select "sort by best selling" and get a random set of gigs, some brand new with 5 career sales next to people with 1k+.
I mean for writing it sort of works, because if you check based on the number of orders in queue, most of those gigs listed as best-selling do have quite a lot of work already purchased. But it's definitely not based on completed orders or at least it doesn't seem like it to me. And they do throw a level 1 or no level seller in there too, in between level 2, TRS and Pro sellers.
-
5
-
1
-
-
10 minutes ago, nicks_voice said:
Ive read so many conflicting things about this, I can’t seem to get a straight answer. Is there official documentation of this somewhere?
Kesha said that revisions and extensions won't count against us. However, excessive revisions and extensions might end up making customers unhappy, which brings a bad review, be it public or private. At least that's what she posted regarding this topic.
-
3
-
1
-
-
1 hour ago, karyface1 said:
1- Gigs deleted from the market place.
2- Comparing our performance with other sellers (it should be about our performance, not others)As Levi said, the chances of these being taken into consideration are, realistically, very low.
I don't understand why deleting a gig matters, it shouldn't, and most people won't delete a gig with hundreds of reviews anyway. It's just a way for people with just a few reviews to stop a service that's not working and try something else.
As for the second part... the algorithm already ranks us based on comparing us with others so yeah, doesn't seem right to have a success score based on how we compare with others. That's where my issue comes. I work completely alone, without outsourcing or AI. But there are lots of writers that have double, triple or more orders in queue, they clearly outsource and don't work on those orders themselves, yet I am compared with those persons. There's no way they have a lower succes score than I do.. if this is one of the criteria they use for ranking gigs.
So, I do hope they rethink this, but realistically, it might not happen. Because the focus is on lowering gig scores, less 5 star reviews and people dropping in levels. And it was a success from that perspective.
-
8
-
-
1 hour ago, mandyzines said:
Why would that matter?
I mean, technically he is not wrong. For some niches, like writing, people will always favor someone from the UK or US when compared to other countries. But for most niches, it doesn't really matter.
-
6
-
-
21 minutes ago, alexanderlapko said:
only I almost became "Top Rated",
That means they said you qualified for Top Rated? Just because you qualify, that doesn't mean you automatically become TRS. Fiverr manually chooses people for TRS. That means you might be chosen next time, or not at all. There are people here with earnings well into 6 figures that never became TRS so..
-
3
-
2
-
-
It depends on what you sell, how much you earn, obviously. A lot of people survive only from their Fiverr income, so it is possible. But ideally, you want to have multiple income sources.
-
10
-
-
1 hour ago, zerlina84 said:
I just saw the new decimals ratings on incognito mode again.
2 minutes later, still on incognito, and everyone is back to 5 stars.
For me it has been consistent and I've been seeing 2 decimal ratings for close to a month now.
-
3
-
1
-
2
-
-
I didn't even know it was today. Anyway, I doubt they referenced more stuff than what you already have here. https://help.fiverr.com/hc/en-us/articles/15140188560913-Top-Rated
-
5
-
-
7 minutes ago, priyank_mod said:
Also, the 'block button' is pretty much there on desktop. It comes after we choose the reason for reporting.
Yeah but you have to report the person. You need to have a meaningful reason, not only that you don't want to work with that person. If it was appearing when you mark as Spam, sure. But I received a warning due to reporting a person that was self-promoting their service, yet when I reported them, minutes later I received a warning. Upon talking with CS they removed, but they specifically told me to just mark as spam instead of reporting and they removed the warning. Still, that was a gratuitous warning and I only used the button a few times since then, when it was absolutely necessary (people trying to ask me to write content for fake ID websites, etc, obviously illegal stuff).
-
3
-
1
-
2
-
-
5 minutes ago, rudyabel said:
Is anyone on this thread a fiverr representative participating in this discussion? I don't see much of any interaction with corporate. Or is that a SP feature too. Am I missing a name? Please advise.
This is not an official thread. There were official threads on the topic, but they were locked. Unless you tag a Fiverr representative, most likely they won't see anything here.
-
5
-
1
-
-
Go to customer support if the order was not fulfilled the way you requested. The seller will continue to decline your dispute most likely. So the only resolution is to go to customer support, explain the situation and ask for the order to be canceled. If the seller didn't provide what you wanted, they will cancel the order and you will have a full refund.
-
5
-
-
5 hours ago, dereck_s said:
I could see Fiverr doing like a Fiverr+ account and charging a monthly fee for it with random perks they've taken from other areas.
Either that or they add a new Seller Plus tier.
-
3
-
2
-
-
No. And it won't bring sales either.
-
5
-
2
-
-
3 hours ago, hightlink said:
I just noticed I can't find the option to block a buyer anymore, can't we do that anymore?
I remember I went to customer support and they mentioned there was some kind of issue that rendered the blocking system unusable. So I can only assume they stopped that completely. As the others said, you will need to have at least one message from the person in the inbox so you can block them that way/mark as spam, etc. Otherwise, there's no way to block a buyer currently. Will they redo that system and add it to Seller Plus? Certainly seems possible.
-
5
-
-
47 minutes ago, zerlina84 said:
My Communication having a negative impact on my 8 SS is something not even my SM understands, and if it’s because of that it’s just pathetic.
As for autocomplete orders, as I said half of them are autocomplete, didn't change my success score at all. They don't have a negative impact. But what they do have is no positive impact either. That's why success managers encourage you to get reviews, so the algorithm is fed any data.
Yet as I said, if there are private reviews for autocompleted orders, those will have a negative impact. But if the order autocompletes and the buyer doesn't leave a private review, I doubt it has any impact. At least for me anyway, I have many regulars that don't bother with reviews. And I don't want to force them to leave a review either. It's their choice... I value the business relationship more than a review.
-
6
-
1
-
-
4 minutes ago, williambryan392 said:
Not directly no, but indirectly if your competition is getting manually accepted orders then they could be.
Maybe, but as I said, I just focus on what I can control. Does wonders for your mental health. 😄
-
7
-
2
-
Official feedback thread re: the new leveling system
in Fiverr.com Feedback
Posted
Yeah. And that's the extent of it. They don't force you to work certain hours, they don't force you to take hundreds of jobs, etc. You can easily place a limit to orders in queue, you also have request to order. You can work as little or as much as you want. It's just a platform where you can sell stuff. You can't tell me that people selling on eBay or Etsy are hired by them 🙂 yes, the platform has some obligations like managing money and stuff but that's about it. You agree to their terms when you create an account, you can easily just choose to buy and ignore any selling. Or you sell within their rules.
You can also be independent by working alone, in your pajamas, paying your taxes and just doing freelance work on platforms like Fiverr, Uwork, Toptal or whatever. That makes you independent as a freelancer. Not having an office or agency. But to each his own. I don't feel any employment, pressure to work a certain schedule or anything like that when I am on Fiverr or other freelancing sites. I always try to set the deadlines I want, and I've been doing that for over 10 years. That's why I am confused as to why some freelancers here see Fiverr as their employer.
There was one person that was saying on the forum :)) Fiverr should pay them unemployment benefits because they have no orders and Fiverr should guarantee orders for them. Which is obviously not the case, anyone can easily create an account, say they are hired by Fiverr and wait for employment benefits. And they will be waiting, because they are independent contractors, they aren't hired by Fiverr directly, people hire them through Fiverr.
So yeah, Fiverr is a facilitator. They will never take any responsibility like a company who hires you. Because you come here OFFERING your services, you're not hired by them to do specific work. I can easily change all my gigs, shift to graphic design instead of writing and Fiverr won't do anything. Do that at a place where you are hired to be a writer or programmer. Nah, today I want to stop being a programmer, I will start being a designer instead. They fire you on the spot 🙂
Anyway, I don't mind what others think, I respect that. But clearly Fiverr is a platform, everyone should treat it as such. It's not your employer. You are just an independent contractor offering services on Fiverr/Uwork or whatever platform.