donnovan86
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Posts posted by donnovan86
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1 hour ago, animator__adam said:
How long after I become inactive until it changes my online status? Is this documented anywhere officially?
It doesn't matter if you are online or not. Fiverr won't show you differently to buyers if you are online. Yes, there is an online filter, but realistically no serious buyer uses that. If anything, those that want to see people online tend to rush, and they are the worst type of client. So I wouldn't worry about being online because, realistically, it does nothing when it comes to sales.
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1 hour ago, greggidneyvo said:
Then that can be reflected in the Star System.... there is absolutely no need for a 'secret review'.
Well, the Star System is based on secret reviews, they are an integral part of it.
I don't think they can be transparent with that data if they specifically say to their clients that their private review will remain private and no one will see it. So.. people can randomly leave any private review they want and tank your account. That's not really feedback for the seller either, because you don't have any idea why that happened. And a lot of people leave it randomly too, I had my success manager say that despite only having 5 star reviews for months, my buyer satisfaction rate (at the time, now it's the score) was low. Remember this private thing is not mandatory, so people are not forced to leave it. Most people don't, but if you only have a few private reviews and most of them or even a couple are negative, that's a huge issue.
I never think I am fine and I started to learn not to focus on the stuff I can't control anymore. I am just doing my best and came to peace with the rules of the platform. It's not like we have control over anything other than the work we do and what we deliver.. The rest is either in the buyer or Fiverr's hands.
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13 minutes ago, levinewman said:
The Last of Us
Great pick. As for MOBA stuff, not into that, more of an RPG guy. I guess bugs come with the game size, most of the Ubisoft games are insanely huge, so they will always be very buggy. Even Call of Duty is buggy every year and it has an army making it 🙂 Well, I am looking forward to the new Star Wars game from Ubisoft, at least they know how to make good open worlds. But might wait a couple of months until they iron out bugs..
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8 minutes ago, levinewman said:
Nobody should ever be an Ubisoft fan. Boo, hiss.
Well I like their games. Especially Valhalla and the other RPG ones in the AC series. But hey, to each his own. What games do you like, Levi? If Ubisoft stuff is not good for you 😄
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9 minutes ago, emmaki said:
Let me also point out that RTO is conspicuously missing from Fiverr's "list of benefits":
It appears for me, so I am confused...
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14 minutes ago, williambryan392 said:
I could counter by saying they have added new features since launching it (RTO for e.g.), and have only now increased the prices. New features aside, inflation could be a justification in itself.
Realistically, most of the new features are useless. The service is quite expensive for what it provides, and I am sure a lot of Fiverr sellers that had a special price will downgrade. I will keep the $20 package to see buyer insights and withdraw in 7 days, but I won't pay double that for instant withdrawals that I use from time to time or RTO that's not necessary in my case.
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4 hours ago, agenciawem said:
I have 8 years on Fiverr, nearly a thousand sales, 4. 8 on average and for the first time in a long time, I have had no sales in over a month.
The success score system takes cancellations into consideration as well. By looking at your profile, I think those cancellations from years ago might be the issue.
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20 hours ago, manucorsi said:
the service is certainly good and offers a lot of useful stuff,
but $39 a month seems rather excessive...There's a lot of filler in there. How many times did you use the negative keywords, coupons and follow up messages? The last 2 in particular are things you can do yourself when you create a custom offer, or you just connect with previous buyers again. Realistically, request to order and instant withdrawals are the best things about the $39 package, the rest is skippable. Having a success manager isn't really that helpful for a lot of older, vetted sellers, it's more useful for newer people that don't know how to optimize their gigs. So generally, there are 2 major reasons why you would go with the $39 package. For me, even if I used instant withdrawals sometimes, it's not worth it to pay double what I pay now.
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5 hours ago, webcut said:
This is just my own thinking!
It's just your own experience. I, for example, mostly have US buyers and Australian ones. But there are also Asian buyers too. I don't think Corona has anything to do. We are well behind that, and a lot of companies adjusted remote work policies a year or two ago. Who knows though. I just think it has to do more with AI removing a lot of jobs from the market, and many potential buyers using AI. Which they do.
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Realistically, we are living in rather bad times from an economic standpoint. Leaving Fiverr's changes aside, there are also less buyers on Fiverr and for digital artists specifically, as well as writers (in my case), AI ate up a lot of the market. Plus, with people not having lots of money to spend.. it just became a lot harder for many sellers with a higher pricepoint to sell more, or anything a tall in some cases. And it's not that amazing at a lower pricepoint either.
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It's unfortunate, but Fiverr really wants people to not all have level 2 and 5 stars on average for their gigs. So I am sure that in their eyes, the new system is working the way they wanted, and I don't think they will go back to the older one.
I agree, cancellations are not always the fault of a seller, not to mention there are lots of scammers that pose as interested, talk nicely to you and then boom, give me my money back because your work is trash.
The extension button though.. that can be very good. Just send the extension 2-3 days before the deadline and it extends automatically. That's a great update they did recently and it definitely works. It shouldn't appear as late if you used an extension, no matter if it was accepted automatically or not.
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Go to customer support. But it seems that PayPal or whatever company you use to withdraw might not accept your payment. Customer support should help you with this.
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3 hours ago, emmaki said:
You could ask voiceoverpete that question.
Yeah, the difference is that Pete started doing some questionable video. The writer we are talking about is doing things within the Fiverr rules. So they won't ban her. With Pete's videos... there was a very high chance of fraud happening and that would fall on Fiverr. Here, that's not the case, because she operates within the Fiverr TOS, unethical but that doesn't really matter because she's not breaking rules.
It is sad that writers get compared to a content mill, one that uses AI as well, and we end up having a lower success score to some extent because of her, and others like her.
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3 hours ago, emmaki said:
Remember, there's a $2MM Pro who doesn't disclose her use of AI on the platform
If Fiverr makes $$ from her, why would they remove her? It doesn't matter if it's immoral or that it feels unethical for any competitor. That seller also lies that they are working alone too, so it's not like morals matter to them. But hey, buyers don't realize that they are fed semi-AI or close to full AI content (some of them do, hence their bad reviews) and Fiverr, as I said, makes money from that seller. It's quite unfair that you will find that seller featured everywhere, while honest, hard working, solo sellers won't stand a chance and even get their success score lowered by that seller, because no seller can deliver 20+ orders a day even if it's Sunday, manage 20+ gigs and so on.
If there's one major gripe I have with this new Success Score system, that would be it, the fact that we are compared with agencies or people that outsource everything. Obviously you can't match their workflow, even if I am extremely fast as a writer, there's no way I can surpass a team of 10 or 15-20 people. But Fiverr sees those accounts, including the one that you said, as a solo account and we are compared to it. So it's very unfair that a solo writer/seller like me or any others have their success score lowered because others lie their clients, outsource most of their work and also use AI without disclosing.
2 hours ago, smashradio said:The marketplace isn't what it once was, and it won't go back in time
Exactly what I've been saying for the past 2 months now, since the success score reveal. We shared out feedback with Fiverr, they know, the constant outrage is unnecessary at this point and a waste of time. I doub there are any changes, because even if those were in development, we would be told in some capacity, just to calm the waters. Like you, I just focus on things that I control. Fiverr income has become very volatile for me as well, so I totally get that you want to focus on your business and have control!
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5 minutes ago, webcut said:
Do you think setting "Auto" is helpful rather than setting a fixed CAP?
I mean it has to do with the niche and what others pay as well. I tried with auto and without auto, you get more clicks with auto, but it also costing way way more. Clicks don't guarantee orders, though. But in general, at least for me, I average around 8x to 10x the invested money when I use promoted gigs, so for me it works. But there were people that paid over $50 and didn't receive any orders.
I think at $300, that's a lot of money to pay for ads on a website that also takes 20% of the cut in which they technically should also promote your gig. But hey, if it's profitable for you, then it's worth it.
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5 minutes ago, emmaki said:
They did, and I remember the CS agent telling me you really should have done this before!
I think it was a year or two after that, for me. I went to CS and they told me to just leave them there, maybe people come back. I even offered all the order numbers, spent time to create a list and they told me to not worry because those orders have no impact if they are inactive. Then Fiverr started auto-canceling stuff on their own.
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4 hours ago, karyface1 said:
That happened to me months ago... Fiverr cancelled lots of inactive orders and it affected my account so bad... even when fiverr said it wouldn't
That's what I am afraid of myself.
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9 minutes ago, usama_pes said:
Sellers are more than buyers.
Not only that, but a lot of buyers are leaving. And new buyers coming in... let's just say they aren't as many. AI, but also some of the website changes and bad experiences with meksells ended up pushing lots of buyers away. I used to see a lot of buyers with accounts from 2010, 2011, now those are a rarity. At least to me, that says a lot.
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3 hours ago, priyank_mod said:
I had one such cancellation in the last week of Dec'23 but it had no visible impact on my stats or gig performance. I didn't receive any notification either - order just disappeared from the dashboard queue.
Yeah well I have 17 of those. And there was no success score back in December when they canceled around 20 for me. So that's why I am worries. We are in the dark, we don't know how things work, so obviously you're worried that stuff might not work the way you want.
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53 minutes ago, Alex.M said:
if I wouldn't be penalized when the buyer decides to cancel orders because they ordered ' by mistake ' ... and many other things
Wait until Fiverr starts canceling older, inactive orders. I have more than a dozen of those in queue, and I think they will damage the succes score even if it's Fiverr canceling them, not the buyer. Some of those are close to 2 years old..
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1 hour ago, emmaki said:
For now, the wisest course does seem to be to just expand and grow elsewhere, eggs/baskets etc., but that doesn't solve the fundamental issue that the duopoly of FIverr/Upwork presents.
100%
1 hour ago, emmaki said:Not at all - this is a classic fallacy. When the majority unites and does something with real unity and purpose, it can achieve a lot.
I mean, the majority united with this review/level system and realistically nothing changed. But I agree, trying to find alternatives and expanding is the right way to go here.
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25 minutes ago, priyank_mod said:
It almost and always felt like they were trying too hard to give us some namesake features, which give us the delusion of control and command over our business!!
Realistically, we are never in control unless we have our own platform and we decide everything. As I said countless times, as sellers we have very limited power. Even all that outrage about the new level system and review system didn't change anything. People are still getting unwarranted 4 star reviews, many sellers had an unjust demotion (at least based on the data we know/see)... So yeah, I am definitely trying to expand to other avenues as well, because sticking just with Fiverr or any other single freelance platform for that matter, is not a wise idea. It has become way too volatile.
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1 hour ago, emmaki said:
The whole "price alignment" thing is a crazy argument too. It's essentially contempt.
Yeah. We've added a lot of valuable tools!
The last 3 additions are pretty much things you can do yourself, reaching out to previous customers, coupons, pretty much all the newer features are bad and I don't see any use for them. So.. price alignment for what, useless features? I totally agree, it's contempt.
Are they preparing a new set of must-have features for Seller Plus? Most likely not.
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7 hours ago, greggidneyvo said:
I mean... that is so shady... I don't know how you can call this fair.
I've been here for 10+ years at this point and these private reviews were only introduced in the past couple of years. And they were introduced because a lot of sellers were taking advantage of buyers, there were buyers on the forum that were constantly complaining sellers were forcing them to leave a very positive review to get their work. Some even left a review and never got their money back. So you can see why Fiverr introduced these reviews.
I am not sure where you got the idea that I think private reviews are fair. I don't think they should exist. But due to circumstances beyond our control as a seller, they exist and they affect us. My problem is not that they exist, it's the fact that they have a lot of weight in the algorithm. If they would considered every autocomplete order with an automatic good private review, that's fine. But a lot of people don't leave private reviews. Generally only unhappy people do, and since these private reviews have a lot of weight, that can damage your ranking and you have no idea why. Especially when there are people that only leave private reviews after marking the order as complete.
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Confusion Over My Success Score.
in Starter Questions
Posted
The success score also takes into account private metrics like private reviews. So even if the situation seems great publicly, private reviews might say a different story. Some buyers leave random, bad private reviews, and if no one leaves you a good private review (most people don't bother), that bad private review from one person can be very problematic.