seomagnetic Posted August 3 Share Posted August 3 Hi Everyone, I need your guidance. A buyer ordered 70 backlinks, and I delivered the report through Excel. However, he wants me to send all the links directly through a message on Fiverr. I hesitate to share 70 links in a message. I explained and offered alternative formats (Notepad, Word, Google Sheets), but he insists on receiving the links via message or email. He is now scolding me, saying I'm difficult to work with, and has sent a cancellation request. What should I do now? Should I decline the request and contact customer support, or should I simply accept the cancellation request? Please reply immediately. I must respond by 5 Aug 2024 His cancelation message "He’s being difficult I asked him and told him what I needed the format that he sent the files in. I can’t click on it at this point. I don’t even wanna work with him. I’ll hire someone else. There’s plenty of people out there." 2 Link to comment Share on other sites More sharing options...
necramedia Posted August 4 Share Posted August 4 You delivered the order through Excel, so you delivered your order, decline the request and contact customer support. You have done the work and delivered the order, they got no right on a cancellation. 2 Link to comment Share on other sites More sharing options...
jabirahamed20 Posted August 4 Share Posted August 4 In this case, I will never deliver the work, and go for CS to cancel the order without any affect 2 Link to comment Share on other sites More sharing options...
michmikaia Posted August 4 Share Posted August 4 8 hours ago, seomagnetic said: What should I do now? Should I decline the request and contact customer support, or should I simply accept the cancellation request? Hi there. Facing this kind of buyers in this situation is quite hard to deal with. If I were you, I would not accept the cancellation and show all evidences to CS. In this case, at least, you will get paid. But in both situations, it will hurt your performance because that buyer will leave a negative review. 3 Link to comment Share on other sites More sharing options...
creative_howl Posted August 4 Share Posted August 4 (edited) He's got a point. I wouldn't want to download an excel file coming from someone I don't know of too. Why not just copy-paste what's on the Excel sheet and be done with it? To avoid hyper-linking, you can "Shift+CTRL+V ". Edited August 4 by creative_howl 2 Link to comment Share on other sites More sharing options...
bashir_expert1 Posted August 4 Share Posted August 4 You can send him links split by 10 links on the order page. Hope it will not causes any issues. 1 Link to comment Share on other sites More sharing options...
imagination7413 Posted August 5 Share Posted August 5 I know this doesn't help with your current issue, but you should consider adding this (how the file will be delivered) to your gig, if it's not in your FAQs already. Ex: Q: What file formats will I receive? A: I deliver files as .docx, .txt, and .pdf. Or, put it in your order requirements: Ex: What format would you prefer? (Dropdown list of options.) 3 Link to comment Share on other sites More sharing options...
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