I got temporarily disabled

[anirbanpcpart]

My account got temporarily suspended after I got hacked, and the hacker used my account to send spam messages. I somehow got back into my account and told almost everyone that those messages were spam. I tried to contact support. It's been about 24 hours. And just now I got suspended.
What can I do? Please Help.

[ana_tomy]

Hi @anirbanpcpart, sorry to read this was the case with your account. Since it was compromised, it needs to be reviewed by the team before it becomes active again. Please wait patiently to hear back from the team, and in the meantime, I recommend reading more about Two-Factor Authentication, to make sure your account is secure in the future. Good luck 🍀

[anirbanpcpart]

Thanks for the replay. Ive worked hard for the account and even stopped sleeping for strait weeks at a time. Now this happned to me im feeleng sad. I did use 2FA in my account, but I think they somehow got my session token and was able to log in. I lost a lot of really important accounts, but none of them makes me that sad like this one did. I'm feeling really down. 

[anirbanpcpart]

@ana_tomyToday i lost my level. And no update from the team.😭

[anirbanpcpart]

@tariqul24hrs i already did but no replay so far.

[anirbanpcpart]

Update: Account got flagged. And no replay from fiverr so far. Im sad.

Edited Sunday at 01:57 PM by anirbanpcpart
Add highlight

[anirbanpcpart]

More Than 72 hours No replay.😭

[creative_howl]

On 6/28/2024 at 8:04 PM, anirbanpcpart said:

Thanks for the replay. Ive worked hard for the account and even stopped sleeping for strait weeks at a time. Now this happned to me im feeleng sad. I did use 2FA in my account, but I think they somehow got my session token and was able to log in. I lost a lot of really important accounts, but none of them makes me that sad like this one did. I'm feeling really down. 

 

Thats insane... Just what I feared. So does this mean that there's no way to avoid getting hacked? Did you catch the device (PC / Mobile) that hacked into your profile by any chance? 

Wander whether the vulnerability is in the mobile app. Since that's when they released a major update to the mobile version 🤕

Hope you get your account back soon!

Edited Monday at 02:58 PM by creative_howl

[anirbanpcpart]

@creative_howl
I have an idea how it happened. They probably took one of my session keys and used it to bypass everything. Since I used Google as my login method, I wasn't able to change my password, and I kind of forgot the exact answer to my security questions. That was my fault, but I still reported everything to them as soon as I could. And logged out of all sessions. Now I'm banned, and support isn't even replaying for me.😞

[visualstudios]

13 minutes ago, anirbanpcpart said:

I have an idea how it happened. They probably took one of my session keys and used it to bypass everything.

how?

[anirbanpcpart]

@visualstudios

If I had to guess, I would say I was testing some HTML files for a website, and there was a java script file that I used without fully checking it and used as a cookie to initiate the desired function on the site. That was probably a cookie-stealing script.

[anirbanpcpart]

Update Still nothing.😞

[anirbanpcpart]

This has been the most frustrating week for me. Today I posted another ticket and got this mail. Basically, they are going to suspend my account.

[anirbanpcpart]

Don't I get a chance to explain?

Reason: Since I'm going to get suspended, why not present my case in front of the public and show off my experience?

My frastrating experience with the Fiverr support system:

On June 27th, I got a message from Fiverr saying I got a mail to reset my password.

Since I wasn't the one to request that, I was actually alarmed. So I logged in intentionally and tried to reset the password, but since my account was connected to my Google account, I wasn't able to do it. So I changed my password from my Google account, deauthrized all the devices, and re-logged in. But it was too late. The hacker used my account to send spam messages and changed my name to Order Bot or something like that.

I intentionally changed my name and image so that it didn't affect anyone else. I instently opened a ticket and let the support know what was going on.

Then I texted as many people as possible to let them know what was going on with my account and not to click any link. After that, I posted a topic on the forum to let everyone know what was going on. After 7 days or so, I still didn't get any messages. Meanwhile, my account was flagged. I re-created another ticket and got a message from support saying I was going to get suspended.

Then I followed up with another message to at least let me know if I could provide more proof to prove my innocence. But got no replay on that. Again, I posted another ticket and asked the same question. Still the same replay.

Now I am hear it in front of you guys. It's been a year or so since I got started on Fiverr. I tried my hardest and reached level one. Now all my hard work has no meaning. I'm just sad.

Edited 4 hours ago by anirbanpcpart

[wordpresssp]

2 hours ago, anirbanpcpart said:

This has been the most frustrating week for me. Today I posted another ticket and got this mail. Basically, they are going to suspend my account.

Since a ticket is already open, there's no need to create a new one. Creating multiple tickets will result in the same response regarding account suspension. My suggestion:  stick with the current open ticket and wait for the response from CS.

[khadejasarker]

Sad to know.